Communications Management

  • Every Firm Has It: Here’s What You Can Do About Underperforming Partners

    Legal Communications Management
    CM

    All firms have it, but no one wants to talk about it. Leadership hopes it will fix itself, but it won’t. Dealing with underperforming partners is one of those topics that make managing partners and firm leaders cringe. No one wants to have “the talk” with the underperformer. To be an effective administrator and to move your firm forward, you must address this situation —no matter how uncomfortable it makes you. 

    This webinar will be held on February 24, 2021 at 2 pm CST.

    Objectives: 

    • Discuss the cost to the firm beyond financial. 

    • Recognize why underperformance happens. 

    • Identify the reasons for the underperformance.  

    • Learn the role you can play in turning around the situation. 

    Other Information: 

    • Educational Category: Communication & Organizational Management (CM) 

    • 60 Minutes 

    • Audience: Intermediate 

    • CLM App Management Category: Organizational Development
    • CLM Recertification Eligible: Yes

       

    Speaker: 

    Sharon Meit Abrahams, EdD, is a legal talent development expert helping lawyers and law firms improve their productivity and profitability through skill assessments, coaching, initiative implementation and interactive workshops. She has been an active ALA member since the early 1990s, as well as a Past President of the South Florida Chapter. Abrahams has written three books published by the American Bar Association, contributed to others’ books and penned over 120 articles related to professional and business development. Abrahams has over 25 years of experience in client relationship building, diversity and inclusion initiatives, business development techniques, communication skills and management/leadership development training.  


  • Intelligence Quotient vs. Emotional Quotient: What Legal Managers Need to Know

    Legal Communications Management
    CM

    Keeping up with lawyers requires intense time and energy and a special kind of “intelligence.” Like our lawyers, we earn degrees and certifications, acquire and refine technical skills, and hope to be administrative and management experts. Being smart is important, but it is not all one needs to be successful and fulfilled. Having an understanding and connection to one’s emotions and how to manage emotional reactions plays a significant role in a person’s effectiveness. This presentation will increase the legal manager’s understanding of emotional intelligence (EI), what it is, how emotions define how we show up at work, and the implications of those emotions for others. 

     

    Objectives: 

    • Review the Emotional Quotient Inventory (EQ-i2.0), the first scientifically validated and most widely used emotional intelligence assessment in the world. 

    • Identify areas for EQ development so legal managers can immediately begin strategies to improve in those areas. 

    • Describe how legal managers can leverage strengths to maximize effectiveness in daily tasks. 

    • Discuss how emotional intelligence plays a significant role in collaboration, management, leadership effectiveness and team dynamics. 

     

    Level:  

    Intermediate 

     

    Other Information: 

    Educational Category: Communications and Organizational Management  

    60 Minutes 

    CLM Application Credit: Organizational Development 

    CLM Recertification Credit: Communications and Organizational Management 

     

    Speakers: 

    Natalie Loeb, M.S. possesses more than 25 years of experience in talent development and executive coaching and is known as an innovative business leader and strategic partner. Loeb is the Founder and Chief Executive Officer (CEO) of Loeb Leadership, a certified woman-owned business enterprise. Recognized as a thought leader on leadership within the legal world and regularly approached for her developed expertise by a variety of organizations, Loeb leads her firm in the creation and realization of the company vision. She helps organizations succeed by building a high-trust culture that inspires employees to change, collaborate, grow and perform at their best.  

    David B. Sarnoff, Esq., is an Executive Coach and Leadership Trainer with Loeb Leadership. As a former attorney and experienced executive search consultant, Sarnoff is uniquely qualified to understand the mindset, demands and challenges of attorneys and legal professionals. As a litigation associate, he learned about the impact of leadership and the importance of a workplace’s culture on employee performance and motivation. As a search consultant, he coached and guided hundreds of attorneys in discovering what inspired them in their professional lives. He has worked with attorneys at all levels in a variety of practice areas, in law firms and in house. 

     

     


  • Leadership Language

    Legal Communications Management
    CM

    As we examine our past, we are pointed to leaders who, under incredibly difficult circumstances, showed their greatest strengths: their creativity, their empathy and, most importantly, their vision. We find examples of this all throughout history. Right now, we are living in an unprecedented moment in time. What leadership language will you adopt? How will your peers, professionals and people describe your approach and your intentions? Moreover, what impression did you make on them during the crisis and into the recovery period?

    At the end of the webinar, you’ll get a homework exercise where you’ll be given a tool with which to objectively assess your people. The first five attendees who send their notes from this tool to Klymshyn will each receive a one-on-one, follow-up coaching session.

    Note: To receive this complimentary coaching session, you must attend the webinar live on Wednesday, December 16, at 2-3 p.m. Central and be one of the first five attendees to submit their notes to speaker John Klymshyn.

    Objectives:

    • Identify how to stay focused when dates and restrictions keep changing.
    • Discover how great leaders employ language both to share ideas and to learn more about their people.
    • Differentiate the distinction between inspiration and motivation.
    • Illustrate why you do not need to be a “rah-rah” personality type to effectively inspire others and have them produce great work.

    Other Information:

    60 Minutes

    Audience: Advanced

    CLM® Application Credit for Functional Specialists: 1 hour in the subject area of Communications and Organizational Management (CM) towards the additional hours required of some Functional Specialists to fulfill the CLM application.

    CLM® Recertification Credit: 1 hour in the subject area of Communications and Organizational Management (CM)

    HRCI: pending

    SHRM: pending

    Speaker:

    John Klymshyn — also known to clients and fans as “Coach K” — has taught (and inspired) leaders in legal, tech, staffing, commercial real estate and other arenas since 1999. His direct coaching clients have taken on leadership roles ranging from regional to international leadership. The author of multiple books, Klymshyn speaks internationally about moving conversations forward, inspirational leadership and the power of language.


  • Microsoft Teams Practical Law Firm Uses: Part 2

    Legal Communications Management
    CM

    The benefits of having Microsoft 365 and Teams often go unexplored as firms don’t know how to put them to practical use. Learn more about the applications you have at your disposal and their practical uses in common law firm processes, including:

    • How to use Microsoft Bookings both internally and externally to schedule case-related meetings with client email and text reminders and automated Teams meetings.
    • How to securely use OneNote Notebooks with staff within Microsoft Teams.

     

    Objectives:

    • Discover advanced and rarely used Microsoft Teams features and applications.
    • Examine practical application of one or more Microsoft Teams features and applications.
    • Recognize how to apply the discovery and applications to your own firm’s processes.

     

    Note: This is not a basic Teams training/demo. Please view the Teams Channel videos before attending. There is no programming experience required, but participants should have Microsoft 365 and/or Microsoft Teams administration abilities. It is preferred that participants be logged into the Microsoft 365 Admin Portal to follow examples, though it is not required.

    Part 1 is scheduled for Thursday, November 19, at 2 p.m. Central. If it is past November 19, please check our On-Demand Webinars page for a recording.

    Other Information:

    • Educational Category: Communications and Organizational Management
    • 60 Minutes
    • Audience Level: Intermediate-Advanced
    • CLM Application Credit: Information Technology
    • CLM Recertification Eligible: Yes
    • HRCI: Pending
    • SHRM:
    • SHRM Learning Format: Instructor-Led Activity
    • CLE:
    • CPE Field of Study:
    • CPE Credit Eligible:
    • CPE Prerequisites:
    • CPE Advanced Preparation:

     

    Speaker Bio:

    Jim Gast is a law firm technology evangelist on a simple mission to help law firms compete, help attorneys and staff stay productive, and help firms attract new clients. His company, SpliceNet Consulting, helps law firms in IT support, technology and cybersecurity management. It has served more than 250 firms over 25 years. Recently, Gast started a national pro bono LinkedIn Group, No Law Firm Left Behind, where he helps firms through COVID-19-related challenges and work-from-home transitions. He also livestreams weekly on topics like law firm business strategies, operations, legal tech, Microsoft 365/Teams, cybersecurity and marketing. He contributes to and presents regularly for the ABA, ALA, the Ohio State Bar Association and other bar associations.

     

     


  • Microsoft Teams Practical Law Firm Uses: Part 1

    Legal Communications Management
    CM

    Many firms have Microsoft 365 and Teams but don’t know how to put them to practical use. In most situations, the benefits go unexplored. Learn more about the applications you have at your disposal and their practical uses in common law firm processes, including:

    • How to use Teams to organize cases in Channels and how to securely share it to your client and others.
    • How to use Microsoft Planner within Teams for practice specific case planning, tasks and tracking.
    • How to use Microsoft To Do/Lists to assign and track deadlines.

     

    Objectives:

    • Discover advanced and rarely used Microsoft Teams features and applications.
    • Examine practical application of one or more Microsoft Teams features and applications.
    • Recognize how to apply the discovery and applications to your own firm’s processes.

     

    Note: This is not a basic Teams training/demo. Please view the Teams Channel videos before attending. There is no programming experience required, but participants should have Microsoft 365 and/or Microsoft Teams administration abilities. It is preferred that participants be logged into the Microsoft 365 Admin Portal to follow examples, though it is not required.

    Part 2 is scheduled for Wednesday, December 2, at 2 p.m. Central.

    Other Information:

    • Educational Category: Communications and Organizational Management
    • 60 Minutes
    • Audience Level: Intermediate-Advanced
    • CLM Application Credit: Information Technology
    • CLM Recertification Eligible: Yes
    • HRCI: Pending
    • SHRM:
    • SHRM Learning Format: Instructor-Led Activity
    • CLE:
    • CPE Field of Study:
    • CPE Credit Eligible:
    • CPE Prerequisites:
    • CPE Advanced Preparation:

     

    Speaker:

    Jim Gast is a law firm technology evangelist on a simple mission to help law firms compete, help attorneys and staff stay productive, and help firms attract new clients. His company, SpliceNet Consulting, helps law firms in IT support, technology and cybersecurity management. It has served more than 250 firms over 25 years. Recently, Gast started a national pro bono LinkedIn Group, No Law Firm Left Behind, where he helps firms through COVID-19-related challenges and work-from-home transitions. He also livestreams weekly on topics like law firm business strategies, operations, legal tech, Microsoft 365/Teams, cybersecurity and marketing. He contributes to and presents regularly for the ABA, ALA, the Ohio State Bar Association and other bar associations.

    This webinar was rescheduled from November 4 to November 19.

     


  • Adaptive Thinking

    Legal Communications Management
    CM

    The time for “business as usual” is over. This year has thrown almost every organization in every industry into a panic, and typical “change management” strategies are too slow and incremental for what we’re facing today. But there is a faster, better way to pivot. In this webinar, you’ll learn to develop adaptive thinking to remain successful in this uncertain environment. Courtney Clark’s research, strategies and stories help build employee agility and resilience in every level of your organization. The whole world is changing — learn how to use adaptive thinking to tackle change and come out on top. 

    Objectives: 

    • Create a toolbox of techniques to improve mental flexibility. 

    • Illustrate the common mistakes that keep teams from solving problems. 

    • Choose the one question teams can ask to generate more (and more innovative!) ideas. 

    Other Information 

    60 Minutes 

    Audience: Intermediate 

    CLM® Application Credit: Organizational Development 

    CLM® Recertification Credit: 1 hour in the subject area of Communications and Organizational Management (CM) 

    HRCI: General Credit 

    SHRM: Communication 

    SHRM Learning Format: Instructor-Led Activity 

    CPE: Participatory Credit 

    Speaker: 

    Courtney Clark designs her presentations to help organizations adapt to change and crisis when the stakes are high. Resilience in the face of major stress is possible, and she knows how to get it done. Audience members who hear her presentations say her strategies make it easier to manage change, cope with anxiety, bounce back, let go of “the plan,” and get clarity when life, love or work throw you a curveball. Clark loves to work with Pillar ProfessionalsTM ― people whose roles require they remain solid, like a pillar, regardless of chaos or change around them. The people in these roles are called on to be highly resilient because of the pressure of their work and their critical position at the foundation of their organization. 


  • Keeping Your Head Above Water During COVID-19

    Legal Communications Management
    CM

    Working in the legal field is stressful enough without a pandemic! Stress and anxiety can affect your health under normal circumstances. Can you imagine what it’s doing to you now? Join Dr. Sharon Meit Abrahams for an interactive webinar that will highlight what we need to know about stress and what to do to manage it effectively. You will leave with worksheets that you can use to measure and manage your stress.

    Objectives:

    • Discuss how the virus has impacted our basic human needs.
    • Distinguish the important difference between stress and anxiety.
    • Identify stress management techniques for the mind, breath and body.

    Other Information:

    • 60 Minutes
    • Audience Level: Intermediate
    • CLM Application Credit – Self Management
    • CLM® Recertification Credit: 1 hour in the subject area of Communications & Organizational Management(HR)
    • CLE: Participatory Credit

    Speaker

    Dr. Sharon Meit Abrahams is a legal talent development expert with 25 years of experience in success coaching for attorneys and developing high impact programs for law firms. Dr. Abrahams published three books with the American Bar Association and regularly publishes articles for Thomson Reuters and American Legal Media.   Known for engaging and educational programs, Sharon is a sought-after keynote speaker, program facilitator and law firm advisor. She gives back to the community by conducting complimentary programs for 501(c)(3) organizations.


  • Introduction to Redirecting Negative Behavior

    Legal Communications Management
    CM

    Are you challenged by poor behavior in others? Participants learn about redirect, an alternative to harshness, punishment, permissiveness or bribing to effect positive change when faced with under-performance and counter-productive behaviors. Each participant leaves the session with an awareness of the principles, tools and practices for applying redirect - an effective, emotionally intelligent and positive method for shifting negative behavior. This topic is an introduction and overview on this subject. Get some of the tools in the one-hour time slot for this webinar. This topic will come with a handout and takeaways for each person to use right away. 

    Objectives:  

    • Recognize underlying causes for four types and five mistaken goals of negative behavior.  

    • Develop new conditions and conversations that drastically reduce the incidents of negative behavior. 

    • Identify how to specifically redirect one of the five mistaken goals of negative behavior: the power goal.  

    Other Information: 

    60 Minutes 

    Audience: Advanced 

    CLM® Application Credit: - Application Management Category: 1 hour in Organizational Development 

    CLM® Recertification Credit: 1 hour in the subject area of Communications & Organizational Management (CM) 

    HRCI: General Credit 

    SHM: Communications 

    SHRM: Instructor-Led Activity 

    CLE: Participatory Credit

    The use of this official seal confirms that this Activity has met HR Certification Institute’s® (HRCI®)  criteria for recertification credit pre-approval.

    This Program has been approved for 1.00 HR (General) recertification credit hours toward aPHR™, aPHRi™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™recertification through HR Certification Institute® (HRCI®).

    Edited HRCI 2020 Seal

    Speaker: 

    Judy Ryan has been the Owner of LifeWork Systems, an award-winning training and consulting company specializing in leadership development and culture change, since 2002. She is the recipient of the Women of Distinction award and the Vanguard Award for Innovation in Service Delivery from the St. Louis Mental Health Board. Ryan is an author, columnist, consultant, trainer, coach and keynote presenter, with guest appearances on TV and radio. 


  • Successfully Navigate the Future: Develop Staying Power Despite Today’s Stress and Speed of Change

    Legal Communications Management
    CM

    Change is happening at the speed of imagination, often causing high levels of confusion and strain on individuals and organizations. Today’s challenges require new levels of confidence and psychological safety. People in every role must be able to respond to the needs of situations without struggle and with emotional intelligence and sense of caring. In order to meet today’s requirement for collaboration and fluidity, each must know how to create psychological safety, using skills to manage their own engagement, productivity and trusting relationships. When this occurs, everyone is able to access and operate from their greatest potential.?Too often today’s conditions result in crisis conditions or disappointing results. In this presentation, these become your greatest opportunity to reconsider and overhaul behaviors and mindsets, so people are able to thrive despite today’s speed of change and complexity. 

    Objectives: 

    • Identify outdated control models that must be dismantled and what to replace them with instead. 

    • Employ a culture model organization wide for all employees, with the end goal of effective cross-functional teamwork.  

    • Discover an approach in which exceptional outcomes are set and achieved using a scalable and virtual system framework. 

    Other Information: 

    60 Minutes 

    Audience: Intermediate 

    CLM Application Credit: Organizational Development 

    CLM® Recertification Credit: 1 hour in the subject area of Communications & Organizational Management (CM) 

    HRCI: General Credit 

    SHRM: Leadership & Navigation 

    SHRM: Instructor-Led Activity 

    CLE: Participatory Credit 

    Speaker:  

    Judy Ryan has been the Owner of LifeWork Systems, an award-winning training and consulting company specializing in leadership development and culture change, since 2002. She is the recipient of the Women of Distinction award and the Vanguard Award for Innovation in Service Delivery from the St. Louis Mental Health Board. Ryan is an author, columnist, consultant, trainer, coach and keynote presenter, with guest appearances on TV and radio.? 


  • The 25-Hour Day: Time Management and Time Budgeting Strategy

    Legal Communications Management
    CM

    We work in a world that is often characterized by fighting fires and responding to last-minute requests. If you’re surrounded by a constant state of crisis management, these paradigm-shifting concepts will unlock the solution. Truly improving your use of time will require you to evaluate your current personal productivity habits and disciplines (or lack thereof), to consider some new ideas for improvement, and possibly going back to some old but reliable practices. Recalibrate your perspective on time and how you’re using it. Identify ways to become organized and systemized. Master the approach of time budgeting and end that perpetual feeling of urgency. Imagine regaining control of the hours in your day — while becoming more productive and efficient — and having time in life for other personal priorities. The 25-Hour Day Strategy can help make that a reality. Applying these strategies will allow you to save up to an hour each day and will help reduce the stress of constantly living in “survival mode.” 

    ?Objectives: 

    • Identify actionable ideas you can implement immediately to become more organized and more efficient. 

    • Discuss a strategy that will allow you to allocate your time proactively, plan your days and make time for the important tasks that aren’t always screaming for attention, but often determine long-term success. 

    • Review what the ideas and strategies can do for you and your organization, including helping you move from a state of constant crisis-management, high stress and lost productivity to becoming an efficient, well-oiled machine. 

    Other Information 

    • 60 Minutes 

    • Audience Level: Essentials 

    • CLM® Application Credit: - Application Management Category:  1 hours in Self-Management 

    • CLM® Recertification Credit: 1 hour in the subject area of Communications & Organizational Management (CM)  

    • SHRM: Communication 

    • SHRM: Instructor-Led Activity 

    Speaker: 

    Randy Anderson is Co-Founder of E3 Professional Trainers, a training firm providing workplace and life training for individuals, teams and companies. Before starting E3 in 2005, Anderson spent 20 years in sales and management. From that experience, he developed strategies to help people become more engaged in their job, better equipped to do it, and feel empowered to have greater influence at work, while enjoying more personal fulfillment. He delivers these through customized training and keynotes. 


  • Writing as a Thought Leadership Strategy

    Legal Communications Management
    CM

    Writing is one of the most powerful strategies for establishing thought leadership, increasing visibility and credibility, and growing your business. Yet, many professionals don’t believe they have the time or expertise to write. In this interactive and engaging session, book coach Cathy Fyock leads attendees in a series of writing exercises to develop writing muscles that will help grow their businesses and careers. Attendees will walk away with an action plan for writing a series of blogs or articles (that could even lead to a published book!). We’ll also cover the fundamentals of effective business writing. 

    Objectives: 

    • Recognize the power of writing to grow your business and/or build your career. 

    • Define the purpose, thesis, target market and structure for business writing (policies, letters, and emails), as well as for writing blogs and articles (that can be used to build a book). 

    • Practice your writing muscles so that they are writing quickly and confidently. 

    Other Information: 

    • 60 Minutes 

    • Audience: Advanced 

    • CLM® Application Credit: - Application Management Category: 1 hours in Writing Skills 

    • CLM® Recertification Credit: 1 hours in the subject area of Communications & Organizational Management (CM)  

    • SHRM: Communication 

    • SHRM Learning Format: Instructor-Led Activity 

    Speaker: 

    Cathy Fyock, CSP, SPHR, is the Business Book Strategist and works with professionals and thought leaders who want to write as a business growth strategy. She is the author of eight books, including On Your Mark: From First Word to First Draft in Six Weeks and her newest, Blog2Book: Repurposing Content to Discover the Book Youve Already Written. Before her new business launched in 2014, Fyock was an employment strategist with several businesses and HR consulting firms and led her own company, Innovative Management Concepts. She has now helped more than 100 professionals become published authors. 


  • Connected Leadership: Fostering and Retaining an Engaged Team

    Legal Communications Management
    CM

    Do you want to be a leader people want to work for? Creating a strong, engaged team translates into a more positive work environment, lower turnover and greater productivity and collaboration. It also has a direct effect on your organization’s bottom line: Companies with highly engaged employees outperform others by over 200%. Connected Leadership will help you develop the specific skills you need to better connect with your employees. Discover how you can become a leader who attracts and engages an eager, committed team. Build stronger relationships that increase your value, influence and impact.  

    Objectives: 

    • Discover the correlation between a relationship driven leader and the bottom line. 

    • Increase your authenticity and productive energy in interactions.  

    • Build and retain trust to improve productivity, morale, loyalty and retention. 

    • Develop your network and increase your influence. 

    Other Information 

    60 Minutes 

    Audience: Intermediate 

    CLM® Application Credit: - Application Management Category:  1 hours in Organizational Development 

    CLM® Recertification Credit: 1 hour in the subject area of Communications & Organizational Management (CM) 

    HRCI: General Credit 

    SHRM: Relationship Management 

    SHRM: Instructor-Led Activities

    The use of this official seal confirms that this Activity has met HR Certification Institute’s® (HRCI®)  criteria for recertification credit pre-approval.

    This Program has been approved for 1.00 HR (General) recertification credit hours toward aPHR™, aPHRi™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™recertification through HR Certification Institute® (HRCI®).

    Edited HRCI 2020 Seal

    Speaker:  

    Michelle Tillis Lederman, CSP, is the Chief Executive Officer of Executive Essentials, and the author of four books, including The 11 Laws of Likability and her latest, The Connectors Advantage. Named one of Forbes Top 25 Networking Experts, Lederman is has appeared on NBC, CBS, Fox, Gayle King and NPR and been featured in The Wall Street Journal, The New York Times, Working Mother and U.S. News & World Report, among others. She holds degrees from Lehigh University and Columbia Business School. 


  • Driving Data-Driven Change: Strategy, Planning and Leadership

    Legal Communications Management
    CM

    Law firms – and their clients – have been inundated by data over the past decade. From internal financial systems to track and analyze activity-based costs and measure profitability to market intelligence tools designed to offer case predictions or average time to close, the array of available information can be both exciting and daunting. Join us as we explore how law firms are using combinations of internal and external information to drive growth, motivate change and build the foundation for better strategic decisions.

    Objectives

    • Hear real-life case studies and anecdotes about how law firms have used data-driven planning to enhance performance
    • Learn how to effectively transform information into insights
    • Discover unique challenges leaders face in motivating change – and how to overcome them

    Audience Level: Advanced
    CLM Application Credit: Organizational Development

    Marcie Borgal Shunk is President and Founder of The Tilt Institute, specializing in helping clients make better, more informed decisions based on insights, intelligence and intuition. Shunk helps law firm clients position themselves ahead of changing markets. She is a recognized leader in competitive intelligence, client relationship dynamics and the business of law. Prior to founding The Tilt Institute in 2016, Shunk was a Principal at The BTI Consulting Group, spearheading research on the legal market. She has spent over two decades helping law firm clients with client development and strategy formulation both at BTI and as a Senior Consultant with LawVision Group.


  • Redirecting Negative Behavior

    Legal Communications Management
    CM

    Need to turn around disengaged and poor performing people? Your people are your greatest asset and key to your success. Register for this program to gain cooperation and effect positive change professionally and personally. Attend this webinar and you learn about a unique skill that will change your life dramatically!

    Learning Objectives

    1. The definition, causes of, and types of negative behavior
    2. Helpful and non-helpful responses to negative behavior and why
    3. Redirect steps and demonstration for one of five types of negative behavior

    Speaker Info:

    Judy Ryan has been Owner of LifeWork Systems, an award-winning training and consulting company specializing in leadership development and culture change, since 2002. She is the recipient of the Women of Distinction award and the Vanguard Award for Innovation in Service Delivery from the St. Louis Mental Health Board. Ryan is an author, columnist, consultant, trainer, coach and keynote presenter, with guest appearances on TV and radio.

    60 Minutes

    Audience Level: Essentials


  • Creating a Culture of Accountability

    Legal Communications Management
    CM

    At every level of every organization, projects begin, tasks are assigned, efforts are made and deadlines are met — or missed. Directions are given but not always understood. Deliverables are promised but not always delivered, and agreements are made but not always followed. It's not really any one person's fault; it's just part of how people fail to communicate in a specific and deliberate manner about the tasks they assign or accept. The Building a Culture of Accountability program provides a systematic way to overcome these common barriers by focusing on a four-phase accountability continuum: role clarity, purpose, ownership and behavior. When linked to mutual understanding, this cycle allows employees at all levels to make significant progress in moving tasks forward to achieve a higher level of job impact, job satisfaction and organizational success. Additionally, the workshop includes a range of group brainstorm activities which are designed to enhance immediate skill application opportunities.

    Objectives:

    •Create a context to understanding workplace behaviors.

    •Explore the link between behavior, morale, engagement and results.

    •Create a context and baseline for leadership accountability.

    •Develop strategies for garnering leadership and team ownership.

    •Develop a specific action plan for creating a culture of accountability.

    Speaker Information:

    David O'Brien is President of WorkChoice Solutions, a trusted provider of leadership training, coaching and consulting services that was founded in 2000. His HR and Organizational Development consulting career spans 30 years and includes key leadership and P&L responsibility within a variety of industries including manufacturing, healthcare and financial services. His first book, The Navigator's Handbook: 101 Leadership Lessons for Work & Life was released in 2010. His second book, The Navigator's Compass: 101 Steps Toward Leadership Excellence had a nationwide release in 2016. Additionally, his articles have appeared in a wide range of publications.

    •60 Minutes

    •Audience: Advanced

    •CLM App Management Category: Organizational Development

    “The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.”

    This seal may be used exclusively for activities that have been pre-approved by HRCI for 1 hour of General HRCI Credit. This approval is valid through 12/31/2019 and is not transferable.


  • Amplifying Your IQ (Innovation Quotient)

    Legal Communications Management
    CM

    Without question, we are living in a time of unprecedented change and unpredictability. Organizations that cling to the status quo, fearful to experiment with new ideas, are risking obsolescence. This is especially true for law firms, which historically have been averse to risk-taking yet now find themselves facing enormous challenges that require bold, out-of-the-box thinking. In this interactive session, attendees will explore two paths for increasing their I-Q (innovation quotient) — design thinking and jazz improvisation. Design thinking encourages practitioners to approach problems and develop solutions in ways that may seem unfamiliar yet are enormously powerful. Jazz improvisation stresses agility, receptivity and finding opportunities in the unexpected. Both "lenses" can be applied immediately to improve firm culture, innovate new client services, and conceive more effective marketing ideas. Come ready to create, collaborate and have fun!

    Objectives:

    •Explain what I-Q is and why it should matter to the law profession.

    •Identify what challenges law firms face in the current business environment and why raising I-Q is critical to success.

    •Define design thinking and apply its principles to real work problems.

    •Identify key principles of jazz improvisation and apply them to real work problems.

    Speaker Information:

    As Founder and President of Right Chord Leadership, Dr. Michael Brenner works with leaders and teams to amplify the essential skills needed to achieve peak performance. He draws on almost two decades of experience as an international leadership consultant, executive coach and educator, and more than 30 years as a professional musician. Brenner has partnered with leading companies in the United States and abroad and has been a featured speaker at conferences around the world, including Sri Lanka and Australia.

    60 Minutes

    •Audience: Intermediate

    •CLM App Management Category: Organizational Development


  • The Win-Win-Win Experience: Bridge the Gaps for Team Success

    Legal Communications Management
    CM

    During this general session keynote presentation, Kristen Brown will help you shift your thinking to create deeper connections with others so everyone is successful. When you help others succeed, your own success levels rise, too. But what does it take to step away from your own self-focused mindset and help those around you before helping yourself? Human nature prompts us to look out for No. 1 first — and that can serve us well in many cases. But to be an empowering leader and trusted team member who drives growth, or to be a high-performer who consistently exceeds expectations, you must step away from the me-first mentality. Instead, focus on those around you. When you embrace this paradigm shift it's a win-win-win for you, your team and your organization.

    Objectives:

    • Discover how your mindset and presence impacts your workplace success.
    • Examine how to shift your thinking and behavior so you are viewed more positively.
    • Create new ways to build a connection with your team so everyone wins.

     Other Information:

    • 60 Minutes
    • Audience: Intermediate

    Kristen Brown inspires busy professionals to minimize stress, leverage goals and boost performance to drive personal and bottom-line growth. She's a speaker, widowed mom and bestselling author who shares her Happy Hour Effect message with people-driven teams. She has a master's in integral theory (the art/science of perspective) and a holistic coaching certificate. She has shared her expertise on stage and screen, including "Live with Kelly," government, law firms and corporate teams.


  • What's EQ Got to Do with It: Using Emotional Intelligence to Maximize Everything

    Legal Communications Management
    CM

    Emotional Intelligence (EQ) is a powerful tool that can inspire how you see and respond to the world around you. Utilizing your EQ can have a profound positive effect on you as well as the people you work with.

    Developing your EQ can give you skills to: enhance relationships, communicate more effectively, read and appropriately respond to the social cues of others, and successfully manage your own emotions.

    In this fun and engaging session, we will look at the impact of using EQ both personally and professionally and discuss how it can profoundly affect your success and happiness. You will not only gain a better understanding of what EQ is, you will also learn practical ways to incorporate EQ into your work with all kinds of people and leave with valuable tools that you can utilize immediately.

    Objectives:

    •Identify the 5 main factors of emotional intelligence and how those factors can play into personal and professional success.

    •Implement numerous strategies for seamlessly incorporating emotional intelligence into your personal and professional lives.

    •Utilize tools and resources presented in the workshop that show EQ in action.

    •Assess your own EQ and areas of strength and opportunities to grow.

    Other Information:

    •Audience: Intermediate

    •CLM App Management Category: Communication Skills

    Speaker Info:

    Kari Knutson is the Founder of Knutson Consulting, which focuses on helping people transform their organizations through developing interpersonal skills and bridging cultural and communication divides. She's an energetic speaker who is passionate about connecting with her audience. She holds master's degrees in higher education administration and counseling and puts these degrees to good use as a professional speaker and counselor.


  • Creating an Empowered Environment

    Legal Communications Management
    CM

    This session is designed as a follow-up to the "Changing Role of the Legal Secretary." Many managers approached me after that session and asked how they could create an empowered environment when implementing change. In this session, we'll train managers on conflict resolution, how to listen for their staff's greatness, and identify ways to shift the perspective of their employees — as well as their own perspective — so that everyone is empowered in the workplace.

    Objectives:

    •Recognize common obstacles and pitfalls when creating an empowering environment.

    •Discuss how to respond rather than react.

    •Identify ways to break free of the "drama triangle."

    •Discover five ways to generate an indispensable and empowered team.

    •Outline three quick ways to create an empowered environment.

    Other Information:

    •Audience: Intermediate

    •CLM App Management Category: Organizational Development

    Speaker Info:

    Jennifer Hill is President of JHill's Staffing Services, a Division of Marcum Search LLC. She began recruiting in 2003 and has recruited for top tier law firms and corporations throughout the United States. Hill also hosts a weekly radio show on LA Talk Radio, called "Get Yourself the Job," with more than 30,000 listeners a month, where she interviews experts and authors from around the world on the subject of landing one's dream job. Jennifer has earned a B.A. in Psychology from the University of California Irvine, and currently is a part of the Dean's Leadership Society with UCI.


  • Stop Rearranging the Chairs™: Leading in Times of Change and Crisis

    Legal Communications Management
    CM

    Even more meaty than the book on moving cheese, this webinar will equip you with change management skills. With real world examples on how NOT to lead when things hit the fan with simple guidance to keep leaders from panicking, Stop Rearranging the Chairs™ will entertain you and improve your leadership skills.

    In this webinar, you’ll learn how to quickly assess priorities, be decisive when it’s needed the most and maintain your sanity when it seems the world is changing or at times, falling apart. Whether a massive change is under way or you simply want to be prepared for future organizational developments, this webinar is designed with the new and veteran leader in mind. Manage more change than you thought possible while keeping everyone safe and engaged with this interactive, engaging one-hour webinar!

    Objectives:  

    • Avoid panic and excessive stress in times of duress
    • Keep a cool head and still direct those looking to be led on the team
    • Make tough decisions in times of change (including a change in workforce size)
    • Motivate and engage those you lead even more than you did when things were normal!

    CLM Application Credit: Organizational Development

    “The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.”

    This seal may be used exclusively for activities that have been pre-approved by HRCI for 1 hour of Business Management and Strategy Credit. This approval is valid through 12/31/2019 and is not transferable.

    Speaker

    Monica Wofford, CSP, has been a manager since 1989, but showed leadership skills as early as the second grade, creating a sales team for pencil sales to fellow students. Her training firm, Contagious Companies, was founded on the premise that leadership isn't something you're born with but is developed. She's also the author of Contagious Leadership and Make Difficult People Disappear.


  • Communicating with Impact – Women in the Workplace

    Legal Communications Management
    CM

    Communications This program will address the challenges of communicating in a high-paced environments, and be a refresher for those beginning to leverage relationships across the firm. You will learn how to use your influence in situations ranging from verbal and written communications and understand how you can harness your own integrity, while developing your personal and professional relationships.

    Objectives:

    • Discuss in-person vs. email vs. telephone tips
    • Examine preparation and overall delivery/presence
    • Evaluate awareness and authenticity
    • Review the power of credibility, including reputation and internal knowledge.

    Leah Lee has more than 9 years of experience in the professional development field and has worked for global law firms throughout her career, including Sidley Austin to now Winston & Strawn. From managing performance review processes to formal private coaching and legal training for many years, Lee has a passion for developing professionals to be the best they can be in their careers. She’s currently completing a master’s degree in Organizational Leadership/Human Resource Management at Villanova University.



  • Speak Like a Leader: Communicating with Confidence and Clarity

    Legal Communications Management
    CM

    Communications In this webinar, we will discover what it means to speak like a leader, get confidence whenever you need it and discover how to craft clear, powerful messages.

    Objectives:

    • Outline what it means to be confident and learn how to get confidence, even when you don’t feel it.
    • Recognize the power of intention and how it relates to communication. 
    • Identify practical exercise to help you articulate a clear and concise message when you're stressed or scared.

    Rodney Mueller is an Executive Coach, Speaker and Workshop Facilitator. He has been coaching individuals and training groups to create a more fulfilling life and career since 2007. He is the former President of the St. Louis chapter of the International Coach Federation. His coaching practice is influenced by his role as a senior noncommissioned officer in the Army Reserves and his work as founder of the Absent Father Project.



  • Trimming the Fat

    Legal Communications Management
    CM

    Production date: 02/04/16

    Being able to clearly and succinctly describe your vision or what you want done is one mark of an effective leader. Verbose writers create a confused (at best) or adversarial (at worst) audience through their long-winded writing. No one should have to read a sentence more than once, and this seminar will show you how to shed those words and make your writing concise by trimming the fat from your sentences. The result: lean and muscular ideas.

    Objectives:

    • Discuss why brevity is best
    • Identify how to delete radio static, ineffective intensifiers and obvious inferences
    • Describe how to change your negatives to affirmatives
    • Explain how to minimize adverbs, adjectives and prepositional phrases
    • Summarize how to diagnose and fix abstract writing
    • Determine how to avoid redundancies

 

Financial Management

  • Compliance Challenges Facing Law Firms Today

    Legal Finance Management
    FM

    Hear from experts as they discuss challenges that law firms are facing today when taking on new, and interacting with existing, clients. They will review the evolution of law firm billing, including processes, e-billing, outside counsel guidelines and technology. You can gain best practices to help guide you through the compliance tasks that impact various teams within the firm. Also, discover how you can leverage improved processes and technology to increase revenue and enhance client relationships.

     This webinar will occur on April 14 at 2 pm CST.

    Objectives:

    • Identify common challenges facing law firms related to compliance with client billing guidelines and rules.
    • Discuss the history of law firm billing practices and growth of e-billing.
    • Develop best practice processes across the finance team for improving compliance.

     Level: Intermediate

     Other Information:

    Educational Category: Financial Management

    60 Minutes

     

    CLM Application Credit: None

    CLM Application Credit for Functional Specialists: Yes

    CLM Recertification Eligible: Yes

    CLM Recertification Credit: Financial Management

     

    Speakers:

    Laurie Blackhurst, Business Consultant, brings a diverse background to Aderant as she lends more than 20 years of experience in accounting, billing, practice group leadership, administrative services and technology to a portfolio of clients from Am Law 100 and Am Law 200 accounts. Prior to Aderant, she worked as a Client Services Manager for a business support services provider for financial, legal and professional services for firms worldwide. Blackhurst implemented and assisted firms with process improvements for billing and collections departments to improve firm’s overall revenue.

    Angela Huffman, Business Consultant, brings a diverse background to Aderant She shares her 20 years of experience in accounting, billing, administrative services, technology and project management for a large law firm. Prior to Aderant, she worked as an E-Billing  Coordinator, managing over 120 e-billed clients with outside counsel guidelines. During her tenure, she assisted in establishing best practices for the back office as well as paved the way to have the much needed position created for an Intake Specialist.

    Kate Titchenal, Business Consultant, brings a diverse background to Aderant with over a combined 12 years of experience in billing, finance, supervisory and administrative positions for an international supply company. Prior to Aderant, Kate held positions as an E-Billing Coordinator and Supervisor, managing over 100 e-billed clients and outside counsel guidelines within a large energy and insurance litigation firm that covered over 13 locations across the United States. She was able to put together an e-billing team and provide best practices to streamline and manage the ever growing outside counsel guidelines and ensure compliance within the firm.

     


  • Changes to the Paycheck Protection Program (PPP), Loans and Forgiveness Demystified

    Legal Finance Management
    FM

    The 2021 Consolidated Appropriations Act (CAA), successor to the CARES Act, has reauthorized lending under the PPP. With the March 31 deadline for applying for a PPP loan rapidly approaching — it could come even sooner if funds are quick to be exhausted — it’s more important than ever to determine if your business qualifies for a second-draw PPP loan and to learn about the new requirements, changes to existing loans and changes in the program. This webinar will take the guesswork out of loan forgiveness and offer concrete explanations that will help explain the changes in the process.

    This webinar will be held on February 10, 2021 at 2 pm CST.

    Objectives: 

    • Determine if your organization qualifies for a first- or second-draw loan under the PPP. 

    • Identify what’s new in the PPP.  

    • Discover changes to the PPP.  

    • Describe total loan forgiveness and what additional expenses can be included. 

    • Identify necessary planning to prepare in advance of applying for your PPP loan. 

     

    Other Information: 

    • Educational Category: FM 

    • 60 Minutes 

    • Audience: Intermediate Level 

    • CLM App Management Category:  Financial Management 
    • CLM Recertification Eligible: Yes

    Speaker 

    Kimberly A. Pendo, JD, is ALA’s  General  Counsel.  She is a  Founding Member of Chicago Law Partners, LLC, where she practices not-for-profit and corporate law and serves as the firm’s Chief Operating Officer. She has an extensive business and corporate background, including broad experience in legal matters related to the banking, venture capital, pharmaceutical, biotechnology, scientific research, manufacturing and distribution, retail, and computer software industries. She has assisted numerous clients with raising venture capital, private placements of securities, complex mergers and acquisitions, joint ventures, securities registration and compliance, and other commercial transactions.  


  • Show Me the Money! How Can We Get Our Lawyers to Embrace Good Fiscal Hygiene, Especially in Light of COVID-19 and Remote Working?

    Legal Finance Management
    FM

    The rapid and pervasive onset of COVID-19 led many law firm leaders to implement emergency austerity measures. Six months after the pandemic, many law firms are on track to meet budget, though the full financial impact remains to be seen, But just as a drought can reveal discarded refuse in a dry lake bed, the pandemic exposed some of the inherent weaknesses in the current law firm financial model. In this session, we'll identify some of the poor fiscal hygiene that economic shocks tend to surface within law firms. We'll also discuss what law firm leaders can do to change course, both to safeguard against future economic shocks, and to put the firm on a better financial footing.

     

    Learning objectives:

    • Review the elements of poor fiscal hygiene that we can ignore in good times but must address in tough economic times
    • Discuss how alternative approaches to fiscal hygiene can provide more predictability and economic safety
    • Prepare attendees to spearhead or participate in these discussions in their own firms

    CLM® Recertification Credit: 1 hour in the subject area of Financial Management (FM) 

    Speaker:

    Tim Corcoran is a former CEO who now guides law firm and law department leaders through the profitable disruption of outdated business models. Tim is a Trustee and Fellow of the College of Law Practice Management, former President of the Legal Marketing Association and a member of its Hall of Fame, an American Lawyer Fellow, a frequent presenter at lawyer retreats and legal conferences, and a writer whose articles are published regularly in leading publications. He also authors the widely read Corcoran’s Business of Law blog.


  • What Every Law Firm Administrator Needs to Know about Attorney Compensation Plans

    Legal Finance Management
    FM

    A close-up look at the attorney compensation models, trends and techniques law firms are currently employing to attract and retain talent, encourage productivity and growth, and enhance firm profitability in 2020. Your firm’s compensation policies and models are your most important key to retaining talent, attracting new talent, incentivizing productivity and growth, and protecting your firm’s culture and profitability. This webinar will help you understand current compensation options, update you on what’s working and what’s not working for other firms, and provide you with proven ideas, techniques and best practices for making your firm’s compensation plan more effective at rewarding and retaining legal talent. 

    Objectives:

    • Define the basic attorney compensation models, including formulas and plans law firms are now using.

    • Discuss performance-based subjective compensation systems. 

    • Discuss partner and associate compensation formulas. 

    • Analyze trends in nonperformance-based systems, trends and controversies in associate compensation 

    • Identify best practices in attorney compensation your firm should be considering now. 

    Other Information 

    60 Minutes 

    Audience: Intermediate 

    CLM® Application Credit for Functional Specialists: 1 hour in the subject area of Legal Industry/ Business Management (LI) towards the additional hours required of some Functional Specialists to fulfill the CLM application. 

    CLM® Recertification Credit: 1 hour in the subject area of Legal Industry/ Business Management (LI) 

    CLE: Participatory Credit 

    Speaker: 

    Brenda Barnes, CPA, has more than 35 years of law firm management experience and has a unique perspective on running a legal practice and understands how to run your company like a business. She earned her bachelor’s in accounting and her MBA from the University of Texas. She is also the Past President of ALA-Austin. Since establishing B2 Management and Consulting 10 years ago, Barnes oversees a staff of accountants that work to maximize the efficiency of their clients’ offices and operations and exceed their revenue goals. 


  • FREE COVID19: The CARES Act and What It Means for Your Business

    Legal Finance Management
    FM

    Small businesses are looking for an economic lifeline as a result of losses due to the COVID-19 pandemic. They’ll now have several loan programs they may be able to tap for help, thanks to the Coronavirus Aid, Relief and Economic Security (CARES) Act signed into law March 27, 2020. The $2 trillion bill offers $349 billion in specific relief for small businesses — including loan forgiveness. This historic bill also adds to the already-existing Small Business Administration (SBA) disaster loan program available at low interest rates. Join this webinar to learn about these loan programs as you consider these options for your business.

    Objectives:

    • Classify the SBA loan options available to small businesses, including the Payment Protection Program and Economic Injury Disaster Loan Program.
    • Interpret the eligibility for the loans and the terms of the different loan programs.
    • Make use of guidance for preparing your loan application(s) and ensuring approval.

    Other:

    60 Minutes

    Audience: Essentials

    CLM® Application Credit for Functional Specialists: 1 hours in the subject area of Financial Management (FM) towards the additional hours required of some Functional Specialists to fulfill the CLM application.

    CLM® Recertification Credit: 1 hours in the subject area of Financial Management (FM)

    Vanessa Tiradentes, Partner at Gould & Ratner, represents a wide range of businesses and individuals in all phases of commercial litigation in both federal and state courts. Her experience includes handling allegations of breach of fiduciary duty, business divorces, contract disputes and indemnification claims, among other commercial matters.

    Admitted to practice in four states, Vanessa spent several years representing clients in Delaware’s state and federal courts at both the trial and appellate levels. She has been involved in matters involving corporate, commercial, intellectual property and other business-related issues. In 2016, she was recognized as a Delaware Rising Star in business litigation by SuperLawyers magazine, and again as an Illinois Rising Star in 2018, 2019 and 2020.

    Jeffrey Levinson, Senior Vice President, Market Leader North Dade and Broward County at Bank OZK.


  • Defining and Calculating Law Firm Profits

    Legal Finance Management
    FM

    This one-hour webinar will focus on how law firms and law firm leadership can calculate and assess the profitability of their enterprise and segments thereof.  Participants will be provided with examples of profitability assessment tools and frameworks that can easily be adapted to their practice, regardless of size and practice area. 

    Objectives: 

    • Identify the key value drivers to law firm profits. 

    • Assess how practice segments compare economically. 

    • Understand the benefits of profitability benchmarking. 

    Other Information: 

    • 60 Minutes 

    • Audience: Intermediate 

    • CLM® Application Credit for Functional Specialists: 1 hours in the subject area of Financial Management (FM) towards the additional hours required of some Functional Specialists to fulfill the CLM application. 

    • CLM® Recertification Credit: 1 hours in the subject area of Financial Management (FM) 

    • CPE: Participatory Credit 

    Speaker: 

    Ronald Seigneur, CPA/ABV, ASA, MBA, CVA, is Managing Partner of Seigneur Gustafson LLP, where he provides tax planning and compliance services for more than 30 law firms and 80 attorneys, in addition to a wide range of other professionals. He’s responsible for financial forensics, economic damages assessments, business and intellectual property valuation, exit planning and related litigation support services. He is a Co-Author of Financial Valuation: Applications and Models, and Reasonable Compensation: Application and Analysis for Appraisal, Tax and Management Purposes, and is a Fellow of the College of Law Practice Management. 


  • The Legal Administrator’s Role in Initiating and Supporting Alternative Fee Arrangements

    Legal Finance Management
    FM

    Is the billable hour dead?  Perhaps not, but law firm clients are demanding alternatives and “pricing by alternative” is not in most attorneys’ comfort zone.  Law firms must be prepared to engage in discussions with clients about Alternative Fee Arrangements (AFA), and must be equipped to implement them.  This presentation will discuss what clients expect so you can support and facilitate AFAs, the different types of AFA fee structures firms are using and how they make them work profitably for their firms.

    Objectives:

    • Determine the right AFA for your specific practice areas and how to structure them;
    • Discuss which practice areas work well with AFAs;
    • Identify the correct metrics for monitoring AFAs and how to define and measure success;
    • Examine the role of process improvement, project management and profitability with AFAs.

    Audience: Intermediate

    Frederick J. Esposito, Jr, MBA, CLM, Chief Operating Officer of the regional law firm Rivkin Radler LLP, has more than 25 years of law and accounting firm experience and has been a Certified Legal Manager (CLM)SM since 2006.  Fred specializes in financial and organizational management and is also a senior faculty member and consultant with the Legal Lean Sigma® Institute.

    Fred is a highly rated thought-leader and sought after speaker, and author of articles on a wide-range of topics and best practices. He has been published on topics such as billing and collections, profitability, attorney compensation systems, alternative fee arrangements, process improvement, project management and strategic planning by Law Practice Magazine, Law Practice Today and The Legal Executive Institute, Attorney at Work, among others and was inducted into the National Speakers Association in 2013.

    In 2012 he received the Association of Legal Administrator’s Outstanding Association Volunteer Award and was named CFO of the Year by Long Island Business News.  Fred was the first CLM on Long Island and from May 2013 – May 2016, was the Chair of ALA’s Certification Committee. 


  • The Ins and Outs of Payroll, Taxes and Reporting

    Legal Finance Management
    FM

    Have you ever had to calculate and produce a payroll check without the use of payroll software? If not, you will have the skills after attending this session as we focus on payroll from beginning to end. It is important to understand all aspects of deductions and taxes being withheld from paychecks. We'll also cover the specific rules related to the Employee Retirement Income Security Act of 1974 (ERISA) requirements and employee deductions.

    Objectives:

    •Identify what types of payroll taxes affect a check.

    •Examine how to read and use IRS Circular E.

    •Identify reporting requirements for the Affordable Care Act.

    •Analyze the criteria related to ERISA remittance requirements.

    •Explain the most common types of payroll deductions.

    Speaker Info:

    Lisa Waligorski, CLM, is the Executive Director at Newmeyer & Dillion, LLP. She started her career in a legal assistant/paralegal role, and the past 20 years have been spent as either an Executive Director or Director of Finance/Controller. Waligorski has been a speaker on both law firm accounting and human resources topics. She has also been an ALA e-learning Law Firm Accounting and Financial Information and Analysis instructor for the past three years. Most recently, she was the Finance Instructor at the Law Firm Management Essentials Conference and presented "It's No Fun if you Can't Negotiate" at the HR Conference

    •60 Minutes

    •Audience: Essentials

    •CLM App Management Category -FS: Financial Management

    “The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.”

    This seal may be used exclusively for activities that have been pre-approved by HRCI for 1 hour of General HRCI Credit. This approval is valid through 12/31/2019 and is not transferable.


  • Profit Planning and Cost Accounting for Law Firms

    Legal Finance Management
    FM

    Most law firms do not believe that cost accounting applies to them, that it applies only to other industries like manufacturing. However, it is crucial for all law firms to implement a cost accounting system to understand their own business. How can you tell if a client, producer, division or office is profitable? Cost accounting can provide you with the answers to those questions. Many law firms face the same challenges when making management decisions, such as allocating overhead and establishing billing rates. These challenges can be overcome by understanding the costs associated with each producer. After understanding your firm's costs, all law firms should establish a profit plan. In this workshop, you'll get a hands-on learning experience that will teach you the fundamentals of understanding cost accounting as it relates to law firms. You'll also learn the practical steps it takes to create a profit plan that works toward your firm's revenue goals.

    Objectives:

    •Illustrate how to implement a cost accounting system.

    •Show how to establish cost-per-hour for each producer.

    •Identify profitability by producer, client, division and office.

    •Examine how to establish a profit plan for a law firm.

     

    Other Information:

    •Audience: Intermediate

    •CLM App Management Category -FS: Financial Management

     

    Speaker Info:

    Samuel J. Catanese is a Certified Public Accountant (CPA) and holds the position of Leading Partner of Catanese Group, PC. He focuses primarily on business planning and development, tax planning, financial and estate planning, and management consulting for closely held businesses, family-owned businesses, and individuals. Catanese serves as an adviser to a wide variety of companies in the health care, retail, real estate, construction and professional service industries as well as not-for-profit organizations. He is an expert in the areas of mergers, acquisitions, corporate financial plans, business valuations and sales of businesses.


 

Human Resources Management

  • Lateral Hiring: Avoiding Pitfalls and Potholes When Recruiting Experienced Top Talent to Your Firm

    Legal Human Resources Management
    HR

    Lateral hiring is laden with risk — astronomical costs, possible disenfranchisement of associates and partners, and high attrition (50%) among lateral hires within five years. Additionally, the pandemic has many firms in a risk-adverse, wait-and-see holding pattern, including hiring freezes.

    This webinar will occur on April 21st at 2 pm CST.

    Objectives:

    • Recognize how to capitalize on the pandemic and see why lateral hiring now is ideal.
    • Identify modern strategies for finding lateral hires who are the right fit.
    • Discover the secrets of executive recruiters.
    • Apply approaches that search firms use to identify lateral-hire candidates who would be ideal fits.

    Other Information:

    • Educational Category: Human Resources
    • 60 Minutes
    • Audience: Intermediate
    • CLM App Management Category: Organizational Development
    • CLM Recertification Eligible: Yes

    Speaker

    Kristine Sexter is President of WorkWise. She is an award-winning industrial and organizational consultant who has devoted more than 22 years to creating exceptional workplaces. With an extensive background in recruiting, developing and retaining top talent, Sexter expertly serves the legal, manufacturing, health care and human resources industries with acclaimed results. Renowned for high-energy, exceptionally interactive programs, Sexter delivers innovative and solution-filled programs to her clients and audiences. 


  • Onboarding and Offboarding Team Members in a Remote Work World

    Legal Human Resources Management
    HR

    ALA Today: The Virtual Conference offered many popular sessions, including this one from speaker Drew Amoroso. As the size of your remote workforce grows, your ability to run exceptional and effective onboarding and offboarding programs becomes even more critical. The way you approach these processes sets the tone for your teams and your remote work environment. Learn best practices for how to cultivate and implement onboarding and offboarding programs that help your teams feel connected and strengthen your ability to nurture remote talent.

    Objectives:

    • Identify high-level best practices for developing onboarding and offboarding programs.
    • Use simple, actionable concepts to build a new program or strengthen an existing one.
    • Employ technology to increase the effectiveness of your program.
    • Prepare a plan that will set both you and your team members up for success.

     

    Other Information:

    • Educational Category: Human Resources Management
    • 60 Minutes
    • Audience Level: Intermediate
    • CLM App Management Category for Functional Specialists: Human Resources Management
    • CLM Recertification Eligible: Yes
    • HRCI: General Credit
    • SHRM: Consultation
    • SHRM Learning Format: Instructor-Led Activity
    • CLE: Participatory Credit
    • CPE Field of Study: Personnel/HR
    • CPE Credit Eligible: 1
    • CPE Prerequisites: None
    • CPE Advanced Preparation: None

     

    Speaker:

    Drew Amoroso is an Attorney, public speaker and Founder of DueCourse, a mobile application that helps professionals strengthen their workday mindset and show up at their best at work. He's the host of The Workday Mindset Podcast and “11 at 11,” a weekly webinar series that features one actionable concept you can use to improve your workday. He is also a frequent contributor to Legal Management magazine.


  • Motivating Without Money: No-Cost Steps for Dramatically Improving Productivity and Engagement

    Legal Human Resources Management
    HR

    According to Society for Human Resource Management, attracting, engaging and retaining skilled and semi-skilled workers, especially those who can collaborate effectively, is a leading concern of American employers. In this educational session, learn how leaders, managers and supervisors can measurably increase employee engagement, performance and teamwork - all without tapping the company’s budget!  

    Objectives: 

    • Recognize why money has never been an effective motivator.  

    • Discover why money demotivates.  

    • Explain why a great salary package, 401(k) and bountiful benefits are not always the answer.  

    • Identify the top 10 no-cost steps for improving engagement and teamwork.  

    • Outline the 10 real-world, no-cost benefits managers can use to increase engagement and teamwork.  

    Other Information: 

    60 Minutes 

    Audience: Intermediate 

    CLM® Application Credit for Functional Specialists: 1 hour in the subject area of Human Resources Management (HR) towards the additional hours required of some Functional Specialists to fulfill the CLM application. 

    CLM® Recertification Credit: 1 hour in the subject area of Human Resources Management (HR) 

    HRCI: General Credit 

    SHRM: Personnel/HR 

    SHRM: Instructor-Led Activity 

    The use of this official seal confirms that this Activity has met HR Certification Institute’s® (HRCI®)  criteria for recertification credit pre-approval.

    This Program has been approved for 1.00 HR (General) recertification credit hours toward aPHR™, aPHRi™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™recertification through HR Certification Institute® (HRCI®).

    Edited HRCI 2020 Seal

    Speaker: 

    Kristine Sexter is President of WorkWise. She is an award-winning industrial and organizational consultant who has devoted more than 22 years to creating exceptional workplaces. With an extensive background in recruiting, developing and retaining top talent, Sexter expertly serves the legal, manufacturing health care and human resources industries with acclaimed results. Renowned for high-energy, exceptionally interactive programs, Sexter delivers innovative and solution-filled programs to her clients and audiences. 


  • A Dream Deferred: How the Legal Community Can, and Must, Respond to Police Brutality

    Legal Human Resources Management
    HR

    ALA welcomes back Benjamin Wilson, who shared this thought-provoking session during ALA Today: The Virtual Conference. For this webinar he will continue examining the epidemic of police brutality against black people and discuss ways in which the legal community can help prevent future abuses. Together with Moderator, Jessica Mazzeo, from ALA’s Committee on Diversity & Inclusion, we will explore well-known cases of racially motivated police killings in the 21st century, focusing on understanding the historical context of racism in America and its relationship to the current institution of policing. We will also discuss the role the media has played in galvanizing demonstrations against police brutality, as well as actions legal professionals can take to eradicate systemic racism and prevent future killings. We will also provide more holistic solutions that go beyond the criminal justice system to include health care, housing and education.

    Objectives: 

    • Illustrate the history of police brutality in America.
    • Outline the role of systemic racism in historical and recent instances of police brutality.
    • Summarize actions we can take to eradicate the culture of police brutality.

     

    Other Information:

    • 60 Minutes
    • Audience: Intermediate
    • CLM App Management Category - FS: Human Resources Management
    • CLM Recertification Eligible: Yes
    • HRCI: General Credit
    • SHRM: Relationship Management
    • SHRM Learning Format: Instructor-Led Activity
    • CLE: Recognition and Elimination of Bias in the Legal Profession and Society
    • CPE Field of Study: Personnel/HR
    • CPE Credit Eligible: 1
    • CPE Prerequisites: None
    • CPE Advanced Preparation: None

     

    Speaker: 

    Benjamin F. Wilson is the Chairman of Beveridge & Diamond, P.C., a top-ranked law firm focused on environmental and natural resource law and litigation. He represents major corporations, developers and municipalities in complex litigation matters involving Clean Water Act enforcement, wetlands development, Superfund and environmental justice matters. A tireless advocate for diversity and inclusion in the legal profession, in 2020, Benjamin was inducted into the Washington Bar Association's Hall of Fame, awarded the Cora T. Walker Award from the National Bar Association Commercial Law Section, and was featured in the National Law Journal's cover story "The Vanguard and the Vision." He also founded and leads the African American General Counsel and Managing Partner Networks and Diverse Partners Network. He graduated from Dartmouth College and from Harvard Law School and has served as Chairman of the Environmental Law Institute since 2016. He is also an Adjunct Professor in Environmental Law at the Howard University School of Law.

    Moderator:

    Jessica L. Mazzeo is co-founder and Chief Operating Officer of Griesing Law, LLC, a full service business law firm headquartered in Philadelphia, PA. Jessica focuses on overseeing and implementing all of the firm’s business operations while establishing policies that promote and retain the firm’s culture and strategic vision. In addition to her role at the firm, Jessica is co-founder of Bossible, a company that focuses on business and professional development for individuals and small businesses as well as GriesingMazzeo Leadership which conducts diversity, inclusion, elimination of bias and sexual harassment education and training for businesses. A thought leader on diversity and inclusion, employee issues, business generation and over all law firm management, Jessica writes a quarterly column for The Legal Intelligencer and speaks around the country. She is the 2020-2021 Chair of ALA's Committee on Diversity and Inclusion, a staff volunteer for the National Association of Minority and Women Owned Law Firms and a volunteer for the Women's Business Enterprise Council East. Jessica is also currently pursuing her law degree at Widener University Delaware School of Law. You can reach Jessica at [email protected], [email protected] or [email protected].


  • Safely and Legally Returning to Work in the Age of COVID-19

    Legal Human Resources Management
    HR

    As we all get ready to bring employees back to the office, you need to ask:

    • Are you in compliance with Occupational Safety and Health Administration’s (OSHA) new guidelines?
    • What does OSHA say about maintaining a safe workplace?
    • What are the best practices to adopt in returning to work?
    • Are you ready to train your employees in these new OSHA guidelines?
    • What are the legal risks involved with bringing employees back to the office and letting customers and visitors into your workplace?  

    This webinar will outline the new OSHA guidelines and show you exactly what you have to do to effectively manage your legal risks and create a safe environment.  

    Objectives

    • Identify the legal risks posed to employers by OSHA.
    • Review the legal risks posed to employers under premises liability.
    • Discover how to provide a safe workplace under OSHA and CDC guidelines.

    Other Information:

    • 60 Minutes
    • Audience Level: Intermediate
    • CLM® Application Credit for Functional Specialists: 1 hour in the subject area of Human Resources Management  (HR)  towards the additional hours required of some Functional Specialists to fulfill the CLM application.
    • CLM® Recertification Credit: 1 hour in the subject area of Human Resources Management  (HR)
    • CLE: Participatory Credit

    Speaker:

    Scott Warrick, JD, MLHR, CEQC, SHRM-SCP, is both a practicing Employment Law Attorney and a Human Resource Professional with nearly 40 years of hands-on experience. He uses his unique background to help organizations get where they want to go, which includes coaching and training managers and employees in his own unique, practical and entertaining style. Warrick customizes on-site training for managers and employees, selecting from more than 50 topics. He authored the book Solve Employee Problems Before They Start: Resolving Conflict in the Real World.
  • We Can Work It Out: Generational Collaboration in a Work-from-Home World

    Legal Human Resources Management
    HR

    There are four generations in the workplace, all with different assets that can help your team thrive ― if you know how to unlock that potential. Millennial managers are working alongside gritty Gen Z interns, and independent Generation Xers are clashing with team-oriented Boomers. With remote collaboration at the forefront of today’s work world, understanding how to collaborate with all generations is integral to maintaining productivity and efficiency.

    Everyone identifies common workplace tendencies and learns tips to create an open dialogue and promote collaboration. We identify the innate variations in generational attitudes by introducing the “old school” versus the “new school” mindset when it comes to technology feedback, motivation, promotions, patience, flexibility and more.

    Objectives:

    • Understand the historical and societal trends that shaped each generation.
    • Recognize the strengths and weaknesses of each generation.
    • Communicate effectively with each generation to meet their goals.
    • Adjust their approach when giving feedback or assigning tasks to colleagues.
    • Implement specific techniques for partnering with individuals from diverse generations.

    Other Information:

    • 60 Minutes
    • Audience Level: Intermediate
    • CLM® Application Credit for Functional Specialists: 1 hour in the subject area of Human Resources Management(HR)towards the additional hours required of some Functional Specialists to fulfill the CLM application.
    • CLM® Recertification Credit: 1 hour in the subject area of Human Resources Management(HR)
    • CLE: Participatory Credit

    Speaker

    Brad Karsh is the Founder and Chief Executive Officer of JB Training Solutions. An accomplished public speaker and generational expert, he has been featured on CNN, CNBC and Dr. Phil and has been quoted in several major publications, including The Wall Street Journal, The New York Times, Fortune and USA Today. Karsh authored three business books, including Manager 3.0: A Millennial’s Guide to Rewriting the Rules of Management. Today, he travels the world speaking at major organizations such as Kohler, Eli Lilly, Securitas and Dunkin’ Brands.

     


  • From Diversity to Inclusion: Creating a Culturally Competent Law Firm

    Legal Human Resources Management
    HR

    The goal of this presentation is to enhance knowledge and skills for building and maintaining a multicultural organization and becoming positive change agents for our workplaces. This program asks participants to understand and reflect on their role as a leader responsible for promoting inclusion and building successful and effective working relationships within our organizations. 

    Objectives: 

    • Illustrate and recognize the unique challenges that the legal industry faces when it comes to diversity and inclusion. 

    • Define diversity and culture and its impact on relationships within our organizations. 

    • Demonstrate the importance of collaborative working relationships with diverse colleagues and the benefits of diverse perspectives in problem-solving. 

    • Recognize the importance of infusing diversity and inclusion into our organizations to achieve a more productive, respectful and cooperative work environment. 

    • Develop a plan of action for becoming a change agent for diversity and inclusion within our organizations. 

    Other Information: 

    60 Minutes 

    Audience: Intermediate 

    CLM® Application Credit for Functional Specialists: 1 hour in the subject area of Human Resources Management (HR) towards the additional hours required of some Functional Specialists to fulfill the CLM application. 

    CLM® Recertification Credit: 1 hour in the subject area of Human Resources Management (HR) 

    HRCI: General Credit 

    SHRM: Communications 

    CLE: Recognition of Bias 

    The use of this official seal confirms that this Activity has met HR Certification Institute’s® (HRCI®)  criteria for recertification credit pre-approval.

    This Program has been approved for 1.00 HR (General) recertification credit hours toward aPHR™, aPHRi™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™recertification through HR Certification Institute® (HRCI®).

    Edited HRCI 2020 Seal

    Speaker: 

    Jessica Mazzeo is a Co-Founder and Chief Operating Officer of Griesing Law, a women-owned and operated law firm in Philadelphia. She provides a critical leadership role in all aspects of the firm, assures that operational excellence is a top priority, and focuses on overseeing and implementing all the firm’s business operations, while establishing policies that promote and retain the firm’s culture and strategic vision. Mazzeo is a frequent author on legal topics. 


  • Law Firm Hiring and Interviewing: When It Has to Be the Right Person

    Legal Human Resources Management
    HR

    In the increasingly competitive law firm environment, hiring the best applicant is imperative and doing so without creating a legal liability is essential. In today’s litigious environment, it is necessary to take the time upfront to do things right. Learn how! This one-hour webinar will focus on what you can and cannot do during the hiring process. It will examine the entire hiring process, including 1) taking appropriate precautions even before the first interview is conducted; 2) avoiding unlawful questions during the interview; and 3) documenting the decision-making process. The use of behavioral interviewing, background checks, the dangers associated with the use of social networking websites, proper documentation and other necessary pre-offer recruitment techniques will be discussed. 

    Objectives: 

    •       Describe the appropriate steps to be taken in advance of the interview process. 

    •       Identify the dangers associated with asking improper questions during the interview. 

    •       Discuss the questions that should be asked and how they should be asked. 

    •       Create proper documentation during and following the interview process. 

    •       Employ the use of background checks and other pre-employment screening methods. 

    Other Information: 

    60 Minutes 

    Audience: Intermediate 

    CLM® Application Credit for Functional Specialists: 1 hour in the subject area of Human Resources Management (HR) towards the additional hours required of some Functional Specialists to fulfill the CLM application. 

    CLM® Recertification Credit: 1 hour in the subject area of Human Resources Management (HR) 

    HRCI: General Credit 

    SHRM: Communication 

    SHRM: Instructor-Led Activity 

    CPE: Participatory Credit 

    The use of this official seal confirms that this Activity has met HR Certification Institute’s® (HRCI®)  criteria for recertification credit pre-approval.

    This Program has been approved for 1.00 HR (General) recertification credit hours toward aPHR™, aPHRi™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™recertification through HR Certification Institute® (HRCI®).

    Edited HRCI 2020 Seal

    Speaker: 

    Michael S. Cohen is a Partner at Duane Morris LLP in Philadelphia in the firm’s Employment Services Practice Group where he concentrates his practice in the areas of employment law training and counseling. A highly rated ALA speaker, he has trained and counseled employees throughout the country on employment subjects, including harassment prevention, diversity, discipline, hiring, firing, recruiting, performance evaluations and compliance. 


  • Be the Difference: Raising Awareness and Preventing Harassment in the Workplace

    Legal Human Resources Management
    HR

    Harassment is not a sexy subject and ethics are more than words. What was once tolerated (although illegal), is now covered in the media daily and creating more workplace disruption than could have ever been imagined just a few years ago. Unethical activity, including sexual harassment, is front and center in workplace training and needed because of the negative impact that harassment has on both the employer and employee in today’s workplace. In addition to the time and expense of a potential complaint, harassment can impact the workplace in a negative manner by causing lower employee morale, increased absenteeism, lower productivity, decreased commitment to the employer and decreased motivation. Sexual harassment prevention training may also provide an affirmative defense for employers if a complaint is filed against them. This memorable program will raise awareness regarding harassment and explain the do’s and don’ts of creating a respectful workplace for everyone.? 

    Objectives: 

    • Define what motivates people to participate in harassment. 

    • Identify how to recognize harassment in the workplace. 

    • Discover what can be done to prevent sexual harassment from occurring. 

    • Devise simple steps to prevent harassment in the workplace. 

    Other Information: 

    • 60 Minutes 

    • Audience: Basic 

    • CLM® Application Credit for Functional Specialists: 1 hours in the subject area of Human Resources Management (HR) towards the additional hours required of some Functional Specialists to fulfill the CLM application. 

    • CLM® Recertification Credit: 1 hours in the subject area of Human Resources Management (HR) 

    • HRCI: General Credit 

    • SHRM: Ethical Practice 

    • SHRM: Instructor-Led Activity 

    • CPE: Recognition and Elimination of Bias 

    Speaker:  

    Chuck Gallagher is a business ethics expert, consultant, keynote speaker and author. His business insights are sought after for his strong position on ethics and ethical leadership, and he’s been featured on CNN, CBS and NPR. His expertise includes sharing practical, tested and time-proven methods that can enhance personal and professional success. 


  • FREE COVID-19: Flattening the Curve Without Flattening Your Employees and Company - brought to you by iSolved

    Legal Human Resources Management
    HR

    So much has happened in so little time. There are still many things we don’t know about how the coronavirus pandemic will affect employers, but there’s still much that we can cover. Family and medical leave (FMLA) has been expanded in the interim. Regulations regarding unemployment, emergency paid sick leave, tax credits, ADA and equal opportunity employment have been released, and additional state restrictions are coming out daily. Attend this webinar and we’ll make a little sense of the chaos.

    Objectives:

    • Demonstrate how to execute/implement the new requirements.
    • Illustrate eligibility requirements.
    • Outline the effective date of the Families First Coronavirus Response Act.
    • Summarize key elements for employers.

    Speaker:

    Karen Kirkpatrick is the Owner of On Your Mark Consulting, where she continues a long career of helping insurance brokers, certified public accountants, third-party administrators and other employers understand complex regulations and create action items. Previously, she worked at Infinisource for 18 years, where she gained a national reputation for being one of the foremost experts on HR compliance, payroll, COBRA, HIPAA, FMLA, consumer-driven health plan options, health care reform and other benefit laws.

    Other:

    60 Minutes

    Audience: Essentials

    CLM® Application Credit for Functional Specialists: 1 hours in the subject area of Human Resources Management (HR) towards the additional hours required of some Functional Specialists to fulfill the CLM application.

    CLM® Recertification Credit: 1 hours in the subject area of Human Resources Management (HR)


  • Shaping Hearts, Minds, and Firm Cultures: Effective Prevention Training in the #MeToo Era

    Legal Human Resources Management
    HR

    New York recently legislated sweeping sexual harassment prevention training requirements and more states are sure to follow. The growing realization is that yesterday’s training has not worked to shape much-needed change within corporate cultures, and we must address that fact. This session re-examines training content, instructional methods, organizational structures and grievance reporting procedures. It explores the requisite skills you need, and the tough decisions you will have to make, to comprehensively address workplace harassment, discrimination and bullying. 

    Objectives: 

    • Identify the training content that informs a candid discussion of gender, power and sexual dynamics in the workplace. 

    • Recognize effective instructional structures, methods and communications designed to ensure senior leadership buy-in and support. 

    • Describe the powerful role that bystander engagement training can play in creating a proactive response to avoiding harassment and abusive conduct. 

    • Review the revised grievance and investigation procedures that can effectively address the chilling fear of retaliation among complainants, while diminishing concerns of HR bias in favor of executive leadership. 

    Other Information: 

    60 Minutes 

    Audience Level: Intermediate 

    CLM® Application Credit: 1 hour in Organizational Development   

    CLM® Application Credit for Functional Specialists: 1 hour in the subject area of Human Resources Management (HR) towards the additional hours required of some Functional Specialists to fulfill the CLM application. 

    CLM® Recertification Credit: 1 hour in the subject area of Human Resources Management (HR) 

    HRCI: General Credit 

    SHRM: Ethical Practice 

    SHRM: Instructor-Led Activity 

    CLE: Recognition and Elimination of Bias

    The use of this official seal confirms that this Activity has met HR Certification Institute’s® (HRCI®)  criteria for recertification credit pre-approval.

    This Program has been approved for 1.00 HR (General) recertification credit hours toward aPHR™, aPHRi™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™recertification through HR Certification Institute® (HRCI®).

    Edited HRCI 2020 Seal

    Speaker: 

    Glen Kraemer, JD, is a Founding and Managing Partner of the employment law firm Hirschfeld Kraemer LLP. The firm focuses exclusively on the representation of employers concerning discrimination and harassment claims and personnel law compliance issues involving disability accommodations, wage/hour concerns, protected leaves, corrective counseling, and discipline and termination practices. He served as the keynote speaker for the Professionals in Human Resources Association's Annual Legal Update Conference for 18 consecutive years. 


  • Nine Minutes on Monday: The Simple Way to Motivate Your Staff

    Legal Human Resources Management
    HR

    Nine Minutes on Monday is a simple system to help you raise productivity, boost morale and increase employee engagement. The No. 1 reason managers fail to increase productivity and get the best out of their people is they neglect to keep their leadership priorities in front of them. In today’s environment, it’s easy to become task-focused, leaving work teams that are over-managed, under-led and operating below their true potential. Nine Minutes on Monday combines proven engagement drivers and principles of human motivation into a simple system of execution. 

    Objectives: 

    • Discover how to implement the top engagement drivers and identify which ones you need to focus on the most to create a motivated and high-performance team. 

    • Recognize how to increase motivation with three simple questions that will connect purpose to pay by creating a clear line of sight between what employees do and how it affects the organization. 

    • Develop a four-step formula for giving feedback that takes the stress out of addressing subpar performance and drives complacency from the workplace. 

    • Indicate how to use the recognition codes to reward and recognize your employees so they feel valued, appreciated and inspired. 

    Other Information: 

    • 60 Minutes 

    • Audience: Essentials 

    • CLM® Application Credit: 1 hour in Organizational Development   

    • CLM® Application Credit for Functional Specialists: 1 hour in the subject area of Human Resources Management (HR) towards the additional hours required of some Functional Specialists to fulfill the CLM application. 

    • CLM® Recertification Credit: 1 hour in the subject area of Human Resources Management (HR) 

    • HRCI: General Credit 

    • SHRM: Communication 

    • SHRM Learning Format: Instructor-Lead Activity 

      The use of this official seal confirms that this Activity has met HR Certification Institute’s® (HRCI®)  criteria for recertification credit pre-approval.

      This Program has been approved for 1.00 HR (General) recertification credit hours toward aPHR™, aPHRi™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™recertification through HR Certification Institute® (HRCI®).

      Edited HRCI 2020 Seal

    James Robbins is a rare mix of management consultant, change specialist, adventurer and motivational speaker. He speaks to audiences worldwide, helping them raise their performance to match their potential. He has been helping equip and transform leaders for more than 20 years. In 2012, Robbins wrote Nine Minutes on Monday: The Quick and Easy Way to Go from Manager to Leader. His style of teaching has set him apart as a master communicator, combining stories from his adventures with practical truths that help audiences make simple changes that stick.  


  • IP Support Staffing Trends and Hiring and Retention Strategies

    Legal Human Resources Management
    HR

    As the demand for proficient IP support staff continues to grow, IP administrators are faced with the challenges of retaining existing staff, hiring talented new staff and ensuring succession planning for key roles. We all need to learn how to think outside the box to develop focused strategies that value our high performers, develop homegrown talent and adjust to changing value statements across generations. Ask not what your IP support staff can do for you — ask what you can do for your IP support staff!

    Objectives:

    • Evaluate your IP support staff labor pool.
    • Distinguish how to successfully hire for IP support staff positions.
    • Practice how to develop non-IP homegrown talent pools.
    • Demonstrate what you can do now to develop IP support staff.

    Speaker Information:

    Rosaleen (Rose) A. Walsh, CFP, is a Registered Patent Agent with the U.S. Patent and Trademark Office and has more than 20 years of patent filing and patent support staff management experience. She has held positions ranging from Patent Secretary at an IP boutique firm to IP Paralegal Manager across offices for an international law firm. Walsh is currently the Senior Patent Administration Manager for Foley Hoag LLP in Boston. She is the author of U.S. Patent Prosecution for Support Staff: A Desk Reference.

    Other Info:

    • 60 Minutes
    • Audience: Intermediate
    • CLM App Management Category -FS: Human Resources Management
    • CPE Field of Study: Personnel/HR
        
    “The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.”

    This seal may be used exclusively for activities that have been pre-approved by HRCI. This approval is valid through 12/31/2019 and is not transferable.

  • Performance Appraisals in Law Firms: Yes, They Do Matter

    Legal Human Resources Management
    HR

    Now more than ever, letting your employees know how they are performing is one of the most important aspects of any law firm manager's job. Whether a partner, shareholder, member, associate, manager or supervisor, those with evaluation responsibilities in law firms absolutely must take the process seriously and understand the implications — both legal and employee relations — from the failure to do so. Whether the employee is doing a great job or needs significant improvement, it is critical that those with evaluation responsibilities know how to appropriately document the employee's performance and realize the importance of carefully drafting the appraisal.

    Objectives:

    •Examine how appraisals have changed and why appraisals (in whatever form) are so critically important.

    •Describe the appraisal drafting process and identify common mistakes made.

    •Identify the very real legal risks associated with a rushed, poorly worded or not-delivered appraisal.

    Speaker Info:

    Michael S. Cohen is a Partner at Duane Morris LLP in Philadelphia in the firm's Employment Services Practice Group where he concentrates his practice in the areas of employment law training and counseling. A highly rated ALA speaker, he has trained and counseled employees throughout the country on employment subjects, including harassment prevention, diversity, discipline, hiring, firing, recruiting, performance evaluations and compliance

    60 Minutes

    •Audience: Advanced

    •CLM App Management Category -FS: Human Resources Management

    “The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.”

    This seal may be used exclusively for activities that have been pre-approved by HRCI for 1 hour of General HRCI Credit. This approval is valid through 12/31/2019 and is not transferable.


  • Confronting the Oxymoron: The Economics of Well-Being

    Legal Human Resources Management
    HR

    The spotlight on mental health and well-being in the legal profession has never been brighter. More law firms, legal departments, and law schools are establishing programs to do better, including signing the ABA's Well-being Pledge. Altruism isn't the only motivator for organizations taking better care of the health of their workforce. There's also a compelling economic rationale. The $9.1 billion lost to attrition by 400 top US law firms in a single year demonstrates hint that there's significant economic motivation to drive a culture shift. In this webinar, Renee Branson, an expert on well-being in high-performing organizations, and Tim Corcoran, a veteran presenter on law firm finance topics, will make the case for investing in well-being as they demonstrate impact it has on retention, innovation, performance, and incremental revenue and profit.

    Learning Objectives:

    • Illustrate the key tenets of a well-being program, including the ABA Pledge
    • Demonstrate the economic rationale and business case for improving workforce wellbeing
    • Provide guidance on how to get started and how to measure success

    Other:

    Time: 60 Minutes

    Audience Level: Intermediate

    CLM® Application Credit for Functional Specialists: 1 hour in the subject area of Human Resources Management  (HR)  towards the additional hours required of some Functional Specialists to fulfill the CLM application.

    CLM® Recertification Credit: 1 hour in the subject area of Human Resources Management  (HR)

    Speakers:

    Tim Corcoran is a former CEO who guides law firm and law department leaders in the profitable disruption of outdated business models. Renee Branson is a therapist, educator, and advisor to business leaders on building and sustaining well-being in the workforce.

    Renee Branson’s passion and purpose are helping individuals, teams, and organizations cultivate resilience. As a Certified Resilience Coach (CReC), she provides clients with immediately usable tools to increase resilience, well-being, and optimism in the workplace. She works with lawyers, legal marketers, business professionals, non-profit leaders, and others to help them develop and incorporate resilience in their own professional lives and in the teams they lead. 


  • Putting Out Fires: Hot Topics in Law Firm HR

    Legal Human Resources Management
    HR

    We've watched the news and we've read the papers. The stories are everywhere, and one thing remains abundantly clear — law firms absolutely are not immune from the human resources issues that exist in corporate America. While it is not clear what topics will create workplace problems and chaos in the law firm environment in the Fall of 2018 (e.g., confronting leave of absence obligations, addressing workplace harassment, or others), it is those very subjects that will be discussed, examined, analyzed and unpacked. This fast-paced, practical and business-focused session is designed for law firm HR professionals, administrators, C-Level law executives and managers.

    Objectives:

    •Identify best practices for addressing employee relations issues in the law firm environment.

    •Discuss relevant employment laws implicated in dealing with complicated HR issues.

    •Explain how to communicate best to partners, shareholder, managers, etc. that the legal responsibilities are real and that there are severe consequences for a failure to comply with those obligations.

    •Examine how a firm's failure to address these HR complications lowers coworkers' moral and negatively impacts operational efficiencies.

    Speaker Information:

    Michael S. Cohen, JD, is a Partner at Duane Morris LLP in Philadelphia in the firm's Employment Services Practice Group where he concentrates his practice in the areas of employment law training and counseling. A highly rated ALA speaker, he has trained and counseled employees throughout the country on employment subjects, including harassment prevention, diversity, discipline, hiring, firing, recruiting, performance evaluations and compliance.

    60 Minutes

    •Audience: Advanced

    •CLM App Management Category -FS: Human Resources Management

    “The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.”

    This seal may be used exclusively for activities that have been pre-approved by HRCI for 1 hour of General HRCI Credit. This approval is valid through 12/31/2019 and is not transferable.


  • Workplace Internal Investigations: A Novel Approach

    Legal Human Resources Management
    HR

    If the truth isn't found in an investigation or inquiry, trust can wither and litigation risk can skyrocket. HR and legal management professionals often conduct investigations but receive limited training on this critical skill set. This presentation provides a proven phase-based process model, practical and actionable techniques, and critical insight for assessing, planning, understanding and completing investigations. The dynamic, multimedia presentation also leverages critical thinking and systems approach through an engaging story as we walk through the process.

    Objectives:

    •Review and apply an investigative model to make the best decisions with a systems approach.

    •Apply critical thinking to ensure objectivity, focus on key information and withstand scrutiny.

    •Identify and comprehend the best practices and the common failures during investigations.

    •Examine risk management from the clients' perspective and apply better guidance.

    Other Information:

    •Audience: Intermediate

    •CLM App Management Category -FS: Human Resources Management

    “The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.”

    This seal may be used exclusively for activities that have been pre-approved by HRCI for 1 hour of General HRCI Credit. This approval is valid through 12/31/2019 and is not transferable.

    Speaker Info:

    Max Dubroff has HR experience that includes teaching and consulting as a business partner and as a director. He retired from the U.S. Air Force, having specialized in security, law enforcement and anti-terrorism. He is the former Chairman of a nonprofit board and a former Commissioner. His education includes a bachelor's in psychology and a master's in human resources and he has earned senior-level certifications in human resources from HRCI and SHRM.

    Christine Cave is Director and Employment Attorney at Employers Legal Resource Center in Oklahoma City. Her experience includes business ownership, volunteering on many local and national nonprofit boards, lecturing and teaching on business and litigation-related topics, and representing businesses and management in lawsuits. She has served as the Chairperson of the Oklahoma Bar Association Labor & Employment Section. Additionally, she has earned senior-level certifications in human resources from HRCI and SHRM.


  • Developing an Associate-Marketing Training Program

    Legal Human Resources Management
    HR

    The legal economy is growing, and law firms are again focusing on training and retaining their associates. Progressive law firms want to help their associates become next-generation rainmakers and find that associates stay longer at firms that provide professional skills training. Of course, first-year lawyers should undertake different activities than seventh-years, which makes it difficult to provide a customized education. In this presentation, we'll lay out a step-by-step, year-by-year program for how firms can turn their associates into rainmakers and give a detailed plan for the specific marketing activities associates should undertake at each stage of their career. Additionally, we'll cover how to create your own effective internal educational program. Each attendee will receive a free copy of the presenter's book, The Ultimate Law Firm Associate's Marketing Checklist.

    Objectives:

    •Examine the decade-long arc of associate-marketing development.

    •Identify what marketing activities associates should undertake at each stage of their career.

    •Discover the single activity that is the greatest predictor of rainmaking success.

    •Show how to develop your own internal training program.

     

    Other Information:

    •Audience: Intermediate

    •CLM App Management Category -FS: Human Resources Management

     

    Speaker Info:

    Ross Fishman is the Chief Executive Officer of Fishman Marketing where he helps firms with branding and websites. He has given more than 300 presentations worldwide on marketing ethics, including highly rated sessions for ALA. A former litigator, Marketing Director and Marketing Partner, Fishman's campaigns have received the Legal Management Association's (LMA) Best of Show award five times. He was the first marketer inducted into LMA's Hall of Fame (2006).


 

Legal Industry/Business Management

  • Viral Change: The Evolution of Law Firms in a Post-COVID-19 World

    Legal Industry Management
    LI

    Join us as we share a popular session from ALA Today: The Virtual Conference. Observers of the profession have long noticed that law firms talk a lot about change but that most real change only takes place around a major financial downturn. And the COVID-19 pandemic has created a severe financial crisis for many (but not all) segments of the profession. While the pandemic is prompting many firms to make several short-term changes — salary reductions, layoffs, lawyers working in shifts to reduce crowding, even the construction of “sneeze guards” — those may prove to be the easy changes.

     This program will focus on the mid- and long-term changes we are likely to see impacting law firms — increasing incursion and success of non-law firm competitors, increasing segmentation, less associate leverage, moderation of associate salaries, increased partner capital.  

    Objectives:

    • Recognize how the short-term decisions made as a result of COVID-19 are going to affect the mid- and long-term decisions.
    • Predict the mid- and long-term changes that are likely to impact the legal profession.
    • Explain why these trends will accelerate now and how law firms can adapt to them.
    • Identify the client priorities that are motivating these trends.

     

    Other Information:

    • Educational Category: Legal Industry/Business Management
    • 60 Minutes
    • Audience Level: Intermediate
    • CLM App Management Category for Functional Specialists: Legal Industry/Business Management
    • CLM Recertification Eligible: Yes
    • CLE: Participatory Credit
    • CPE Field of Study: Business Management & Organization
    • CPE Credit Eligible: 1
    • CPE Prerequisites: None
    • CPE Advanced Preparation: None

     

    Speakers:

    Blane Prescott is a Consultant and the Managing Shareholder of MesaFive, LLC, a strategy and management consulting firm based in San Francisco. Prescott works with clients on a wide variety of management and strategy issues, including merger negotiations and assessments, partner compensation, economics, growth and restructuring. He is the author of more than 60 articles on law firm issues and was a Partner and Consultant with Hildebrandt International for more than 20 years. Additionally, he's served as the Chief Executive Officer and Chief Operating Officer of large law firms based in the United States.

    Judith Hissong, CLM, PCC, is the President of Nesso Strategies and Founder of the Legal Leadership Institute. Nesso is the Italian word for connection, and connecting strategies is Hissong's passion. Her financial background pairs with her athletic mindset and her executive coach training as she partners with law firm professionals for strategic planning, leadership development, executive coaching, team building and training in conflict and communication skills. She has more than a decade of law firm leadership experience, giving her an insider's understanding of the complexities of the business of law. Hissong also serves on the ALA Board of Directors.


  • Free: The Novel Coronavirus (COVID-19) Is Here. Now What?

    Legal Industry Management
    LI

    The world health community continues to monitor closely the emergence of the Novel Coronavirus COVID-19 and its spread has been declared a “public health emergency of international concern” by the World Health Organization. At this time, no one knows how severe this outbreak will be and we are still learning details about the COVID-19 virus and how it is spread within communities. Law firms need to be prepared to balance the health and safety of their people while continuing to serve the needs of clients. From business insurance issues to risk management implications to leading your population through uncertainty, join Pillsbury partner David Klein and Chief Human Resources Officer Kathleen Pearson as they share practical approaches law firms can take in this uncertain time.

    Learning Objectives

    • Classify your business insurance and workers’ compensation coverage
    • Identify risk management implications
    • Demonstrate how to communicate and lead effectively in a crisis

    David Klein, a Pillsbury Litigation partner, is repeatedly recognized in Chambers USA for his skill in resolving insurance coverage disputes through litigation and negotiation. David brings extensive experience in insurance matters involving general and excess liability, pollution legal liability, first party/business interruption, fidelity/crime, directors and officers, and errors and omissions coverage. He also advises clients on proposed terms of coverage at placement and renewal.

    As Chief Human Resources Officer, Kathleen Pearson is responsible for developing and executing human resource strategy in support of the overall strategic direction of the firm. Kathleen oversees all HR-related functions for the firm and provides strategic leadership specifically in the areas of employee relations, talent management, benefit administration, change management, organizational and performance management, training and development, and compensation. 


  • Are You Ready for It? The Law Firm Office of the Future

    Legal Industry Management
    LI

    In this interactive session, the speaker will focus on introducing current and future trends in real estate that law firms should be preparing to embrace. With the uptick in the hiring of Millennials, technological advances and the need for employers to embrace the mobile workforce, attendees will get the benefit of finding out what they need to do with this ever-changing workforce. With perspectives from both law firms who have already embraced these new trends, along with the real estate professionals who partner these deals, attendees will learn new insights on these upcoming trends of the future law firm workplace. 

    Objectives: 

    • Discover ways to adapt and embrace a mobile workforce. 

    • Discuss how to minimize overhead cost with a newly structured law office layout. 

    • Identify tips on working with law firm management to implement this new structure. 

    Other Information: 

    • 60 Minutes 

    • Audience: Intermediate 

    • CLM® Application Credit for Functional Specialists: 1 hour in the subject area of Legal Industry/ Business Management (LI) towards the additional hours required of some Functional Specialists to fulfill the CLM application. 

    • CLM® Recertification Credit: 1 hour in the subject area of Legal Industry/ Business Management (LI) 

    • CLE: Participatory Credit 

    Speaker: 

    Jessica Mazzeo is a Co-Founder and Chief Operating Officer of Griesing Law, a women-owned and operated law firm in Philadelphia. She provides a critical leadership role in all aspects of the firm, assures that operational excellence is a top priority, and focuses on overseeing and implementing all of the firm’s business operations, while establishing policies that promote and retain the firm’s culture and strategic vision. Mazzeo is a frequent author on legal-related issues. 


  • The Ethical Considerations of Law Firm Leadership: 13 Things You Might Not Be Thinking About but Should Be!

    Legal Industry Management
    LI

    Ethical principles and behavior on the part of law firm leadership have become increasingly integral to firms’ long-term success. This session examines the complex and evolving set of issues related to this topic and offers concrete guidance to make sure your firm has its bases covered.

    Among the topics we’ll discuss:

    People Issues

    • Being honest, keeping promises, leading by example, earning trust
    • Ensuring a safe and secure work environment
    • Sensitively and effectively handling behavioral and substance abuse issues
    • Maintaining appropriate client and internal firm confidentiality
    • Executing succession plans among senior lawyers

    Client Issues

    • Formulating appropriate and transparent billing practices
    • Deftly triage leadership conflicts of interest
    • Maintaining consistently high-quality work product
    • Maintaining consistently high-quality service

    Firm Issues

    • Building a cohesive, effective firm-first culture
    • Keeping up with appropriate current technologies, including remote access and cyber-security

      (Competence, confidentiality and third parties)

    • Ensuring that associates and staff receive meaningful, thorough training, evaluation and feedback
    • Creating a fair, understandable compensation system

    Objectives

    • Gain a better understanding of the ethical considerations of law firm leadership
    • Explore the tenets of effective leadership for managing partners and firm administrators
    • Identify specific recommendations on this important topic

    Other Information:

    60 Minutes

    Audience: Intermediate

    CLM Re certification Credit: Ethics

    CLE: Ethics

    John Remsen, Jr. is one of the country's leading authorities on law firm leadership, management, marketing and business development. After serving as marketing director at two major law firms, Remsen formed TheRemsenGroup, a consulting firm that works exclusively with law firms. In 2002, he created The Managing Partner Forum, a highly acclaimed conference series for leaders of smaller and midsize law firms. In 2012, he was inducted into the College of Law Practice Management. Presenter


  • Building Accountability into Your Culture

    Legal Industry Management
    LI

    Accountability is an essential part of leadership and management. In fact, without it, there is no way to establish credibility and trust among team members. It is so important that employees are held accountable for their work, individually and as part of a team. It is only when everyone in an organization is held accountable does accountability become part of a culture. But, it does not stop there — creating the culture is one thing, but maintaining it is another. This session will discuss ways to use expectations, reviews, incentives and your company values to maintain a culture of accountability.

    Objectives:

    •Discuss the value of a firm culture that embraces accountability.

    •Identify effective ways to hold people accountable.

    •Explain how to leverage the employee feedback loop to emphasize accountability.

    Speaker Info:

    Debbie Foster is a Partner with the Affinity Consulting Group, where she specializes in technology, process and management consulting for firms all over the country. In addition to regularly speaking for bar associations and other organizations on those topics, Foster is very involved with ALA and the Law Practice Division of the American Bar Association. She was also the Chair of ABA TECHSHOW 2010.

    •60 Minutes

    •Audience: Essentials

    •CLM App Management Category -FS: Legal Industry/Business Management


  • Blockchain: An Evolution or Just the Next Passing Thing?

    Legal Industry Management
    LI

    No, blockchain and bitcoin are not the same thing, despite what you may have heard! But the technology evolution has been underway for several years and is starting to gain traction in many industries. In fairly short order, we will cover the basics of this evolving technology: what it is, how it works, who created it, what a hash is and how hashing occurs. We'll also examine the potential this technology has to be a true game changer. We'll delve into the different types of blockchains in existence and discuss the distinctions among many of them. Additionally, we will outline how transactions can be consummated through their use. Assets such as cryptocurrencies, tokens, donations and the uses of initial coin offering (ICOs) will be explored. Most importantly, we will discuss how blockchain may impact the practice of law and you as a consumer. An evolution is underway.

    Objectives:

    •Breakdown what blockchain is and what it isn't.

    •Examine how blockchain could be used in the business of law or the practice of law.

    •Discuss the impact of blockchain on your clients' businesses and how it can help them improve efficiency, lower costs and reduce friction in completing transactions.

    •Evaluate how blockchain can be used operationally at your firm or legal department.

    •Explain the importance of blockchain in providing data security. (To date, blockchain has not been hacked.)

    Speaker Information:

    Teresa Walker is Past President of the Association of Legal Administrators, completing a three-year term on the Executive Committee of its Board of Directors and a six-year term on the ALA Board. Walker assumed the ALA President role in May 2015. Her additional service includes being a member of the Large Firm Administrators Caucus, member of the LFA Steering and Education Committees, Trustee of The Foundation of ALA, member of the International Relations Committee and a Founding Member of the Middle Tennessee ALA Chapter.

    •60 Minutes

    •Audience: Basic

    •CLM App Management Category -FS: Legal Industry/Business Management


  • Time Management in the New Millennium

    Legal Industry Management
    LI

    Attendees will learn to implement a proven technique, helping them to redefine the concept of work and time management to meet their current challenges. Elevate your visibility to increase results in your role. Implement the First Things First framework to identify time stealers and time wasters so you can do the work that matters.

    Learning Objectives

    - Redefine the concept of work and time management

    - Making the shift from efficiency to effectiveness thinking

    - Introducing the First Things First framework to identify strategies to eliminate time stealers and time wasters, so you can do more of the work that matters

    Roger Meertins is the Office Administrator for Wilson Elser in Las Vegas, NV. He is responsible for the ongoing administration of the office, overseeing its financial, human resources and facilities management activities. He currently serves as a member on the ALAs Diversity and Inclusion committee and as a board member of the Las Vegas ALA chapter.


  • A Law Firm's Competitive Edge: Writing Effective Business Continuity Plans

    Legal Industry Management
    LI

    We all know that a comprehensively written business continuity plan is an essential part of your firm's business continuity program. Is your current plan gathering dust on a shelf? Are you struggling to put together a written plan that not only prepares your firm in the event of a disaster but also meets client compliance and audit requirements? What about request for proposal (RFP) guidelines? If so, then this session is for you. This hands-on session is for managers in any-sized firm. We'll work through a checklist of key components that should be a part of every written business continuity plan. You'll also receive a template that you can bring back to your office and customize for your firm.

    Objectives:

    •Explain the importance of having a written business continuity plan.

    •Discuss why compliance issues, multiple client audits and RFP requests have changed the playing field for business continuity in the legal field.

    •Identify the key/essential elements of a comprehensive business continuity plan.

    •Apply the techniques discussed by completing a template that can be used by your office to write or enhance your firm's business continuity plan.

    Other Information:

    •Audience: Intermediate

    •CLM App Management Category: Writing Skills

    •CLM App Management Category -FS: Legal Industry/Business Management

    “The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.”

     

    This seal may be used exclusively for activities that have been pre-approved by HRCI for 1 hour of HRCI Business Credit. This approval is valid through 12/31/2019 and is not transferable.

    Speaker Info:

    Kathryn Scourby is the Principal of KNS Consulting, LLC. She works with professional service firms to achieve their goals in the areas of business continuity, disaster preparedness, risk management and compliance. Scourby trains management professionals and all levels of staff at private service firms and facilitates table-top exercises in these focus areas. Additionally, she served on ALA's Board of Directors (2004–2008), was a trustee for the Foundation of the Association of Legal Administrators (2010–2013), and currently serves on ALA's International Relations Committee.


  • Leadership and Management: Why You Need Both

    Legal Industry Management
    LI

    You have probably heard this quote by Peter Drucker: "Management is doing things right; leadership is doing the right things." While that is certainly a great quote, there is more to it than that. To improve the leadership and management at our firms, we must understand the difference between the two, and the importance of investing our time and energy to have better leaders and managers. This session will explore the differences and give you practical tips to help you become a better leader and manager.

    Objectives:

    •Examine the difference between leadership and management.

    •Recognize how to be a more effective leader.

    •Identify tools to help you connect with others.

    Other Information:

    •Audience: Essentials

    •CLM App Management Category: Organizational Development

    Speaker Info:

    Debbie Foster is a Partner with the Affinity Consulting Group, where she specializes in technology, process and management consulting for firms all over the country. In addition to regularly speaking for bar associations and other organizations on those topics, Foster is very involved with ALA and the Law Practice Division of the American Bar Association. She was also the Chair of ABA TECHSHOW 2010
  • Useful Tools of Adobe Acrobat Pro

    Legal Industry Management
    LI

    Adobe Acrobat Pro is filled with useful tools that can help you tame even the most lengthy and stubborn PDF documents. This session covers a number of tools that can help you to arrange pages, recognize text, annotate, redact, and more. Join Ivan Hemmans to explore these features and bring your own tips to share.

    Objectives:

    • Review Acrobat's tabbed interface
    • Explore available tools for creating and editing PDFs
    • See annotation tools
    • Discuss redaction
    • Touch on the Action Wizard

    Ivan Hemmans is a Senior Manager of Technical Development at O'Melveny & Myers LLP and has extensive experience with information technology. He has worked with law firms for 18 years and with computers for approximately three decades. With a background in computer programming and a cognitive science degree from UCLA, he offers a unique blend of experience and good-natured humor.


  • Succession Planning – Charting a Path to the Future Brought to you by NextPath Legal

    Legal Industry Management
    LI

    Everyone wants to retire someday but attorneys face unique challenges.  Walking away from their life’s work and clients who have trusted their advice for years can be difficult.  Even if these challenges are overcome, how does the firm cope with the retirement of one of its key rainmakers or founders?  Who is going to take care of the clients and ensure they remain clients?  Where will new clients come from?  Succession planning lays the foundation for your firm’s future and creates a path forward through what could be a difficult transition.  Our experts will explain the key waypoints and how to plan for the inevitable hazards and detours as you plan for your firm’s future.

    Objective:

    After completing this session, attendees will understand the purpose of succession planning and how to begin creating a succession plan for their firm.

    Audience Level:

    Basic to intermediate.

    “The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.”

    This seal may be used exclusively for activities that have been pre-approved by HRCI for 1 hour of General HRCI Credit. This approval is valid through 12/31/2019 and is not transferable.

    Speakers:

    Debbie Foster

    Debbie Foster is a Partner with the Affinity Consulting Group, where she specializes in technology, processes and management consulting for firms all over the country. In addition to regularly speaking for bar associations and other organizations on those topics, Foster is very involved with ALA and the Law Practice Division of the American Bar Association. She was also the Chair of ABA TECHSHOW 2010.

    Jeffrey S. Krause, Esq. is a Wisconsin attorney, legal technology and efficiency consultant with Affinity Consulting.  He has worked with hundreds of legal organizations across the country and has spent the last twenty years helping other lawyers choose the right technology, use it the right way and run their law practice like a business.  Krause is a past chair and long-time planning committee member of the Wisconsin Solo and Small Firm Conference as well as the Milwaukee Bar Association Law & Technology Conference.  In 2014, he helped develop the Wisconsin State Bar Association’s Business School for Lawyers initiative. 


  • SEO and Social Media - What They Really Mean and How Your Firm Should Use Them

    Legal Industry Management
    LI

    Both SEO (search engine optimization) and social media are extremely important concepts, but are often both confusing and misunderstood. In this session, we'll explore the core concepts of each in plain English. Even more importantly, we'll discuss why your firm should initiate or continue using one or both initiatives. Whether your goal is business development, marketing, or employee attraction and retention, you'll leave this session knowing how to better communicate in language understandable to attorneys, marketing and professional staff.

    Objectives:

    •Define "one version of the truth" when it comes to SEO and social media, so those at your firm can use terms and concepts congruent with your business objectives.

    •Identify opportunities to improve current SEO and social media initiatives with simple enhancements.

    •Discover which SEO and social media projects are worth pursuing, and which will yield the best results.

    •Explain how best to communicate ideas with marketing departments and/or marketing/PR business partners, to align with agreed-upon metrics of success.

     

    Speaker Information:

    Spencer Smith is the Founder of Spencer X. Smith Consulting, and services law firms throughout the country. He's a faculty member for the State Bar of Wisconsin's Business of Law Conferences, and is also an instructor at the University of Wisconsin, where he teaches classes on digital marketing and social media. Smith has been called a "digital marketing expert" by Forbes, and publishes articles regularly in The Huffington Post, Law Journal Newsletters, and for the American Bar Association.

    •60 Minutes

    •Audience: Intermediate

    •CLM App Management Category -FS: Legal Industry/Business Management


 

Operations Management/Technology

  • Law Firm Management Now Part 2: What to Focus On in 2021

    Legal Finance Operations
    OM

    We share with you all the lessons we learned in 2020 ― from our scrappiest ideas to our most well-designed plans. We will talk about how to apply those experiences moving forward to be more proactive in planning, managing and implementing all law firm operations, including people, technology, money, strategy, culture, leadership and more.

     This webinar will occur on March 17, 2021 at 2 pm CST.

     

    Objectives:

    • Recognize the legal landscape is still shifting but gain confidence through our discussion, which will show how to deal with a continually changing environment.
    • Identify the tools that were successful in 2020 and learn to use them to your advantage in 2021.
    • Prepare your team to keep your office culture together by creating cultural resilience.

     

    Level: Essential

     

    Other Information:

    60 Minutes

    Educational Category: Operations Management

    CLM Application Credit: no

    CLM Application Credit for Functional Specialists: Operations Management

    CLM Recertification Eligible: Yes

    CLM Recertification Credit: Operations Management

     

    Speakers:

    Denise Gaskin, PhD, MS, has worked in industries including health care, behavioral health and legal. She has a passion for wellness and heathy workplaces and how they connect to a firm’s culture and support operational strategy. Gaskin has spent her career studying wellness, psychology, collaboration, facilitation, dialogue and the power of language. She has used her training to help firms build and achieve their strategic goals. 

    Terri Oppelt, CLM, SPHR, SHRM-SCP, is a Director in Armanino LLP’s Law Firm Services group. Oppelt consults in all areas of law firm management and operations, including strategic planning, compensation, accounting operations and billing, administration support strategies, HR and leadership, organizational change, training and retreats. She is a frequent speaker for ALA and a Past President of the Greater Los Angeles Chapter.  


  • Law Firm Management Now Part 1: 2020 Was Anything But Clear

    Legal Finance Operations
    OM

    When the challenges of 2020 hit us, we were all in a reactive mode, focused on responding and pivoting quickly. We will look back at lessons we learned and discover how to use those lessons to better lead our firm operations and provide clearer management going forward. We will talk about what we implemented that was successful and what did not go well or as planned.

    This webinar will occur on March 3, 2021 at 2 pm CST.

     

    Objectives:

    • Recognize how to look back on uncontrollable events to bring perspective and clarity.
    • Apply this new perspective and examples from others to plan proactively for 2021 firm operations.
    • Illustrate how emotions (yours and others’) play a role in firm culture and change, especially change that was thrust upon us.

     

    Level: Essential

     

    Other Information:

    60 Minutes

    Educational Category: Operations Management

    CLM Application Credit: No

    CLM Application Credit for Functional Specialists: Operations Management

    CLM Recertification Eligible: Yes

    CLM Recertification Credit: Operations Management 

     

    Speakers:

    Denise Gaskin, PhD, MS, has worked in industries including health care, behavioral health and legal. She has a passion for wellness and heathy workplaces and how they connect to a firm’s culture and support operational strategy. Gaskin has spent her career studying wellness, psychology, collaboration, facilitation, dialogue and the power of language. She has used her training to help firms build and achieve their strategic goals. 

    Terri Oppelt, CLM, SPHR, SHRM-SCP, is a Director in Armanino LLP’s Law Firm Services group. Oppelt consults in all areas of law firm management and operations, including strategic planning, compensation, accounting operations and billing, administration support strategies, HR and leadership, organizational change, training and retreats. She is a frequent speaker for ALA and a Past President of the Greater Los Angeles Chapter.  

     


  • Reimagining the Post-COVID-19 Law Firm

    Legal Finance Operations
    OM

    The legal marketplace was already undergoing significant disruption, and then the onset of COVID-19 instantly and perhaps permanently changed how law firms operate. Across the world law firm leaders are revisiting what were previously considered sacrosanct operating procedures. In this session we'll review some of these procedures and discuss how law firm structure, real estate, operations, facilities, staffing and strategy might change. The presenter, Tim Corcoran, is a former CEO and regular ALA contributor, with a global practice. He'll draw on insights from around the world, from firms big and small, to inform this discussion. To help make this session as relevant and timely as possible, speaker Tim Corcoran encourages participants to submit questions and topic ideas in advance by emailing him or by utilizing the Q&A function during the webinar

    .

     Learning objectives:

    • Review key law firm challenges and opportunities brought about by COVID-19
    • Discuss some of the changes that law firm leaders are exploring, and why
    • Prepare attendees to spearhead or participate in these discussions in their own firms  

    CLM® Recertification Credit: 1 hour in the subject area of Operations Management (OM) 

    Speaker:

    Tim Corcoran is a former CEO who now guides law firm and law department leaders through the profitable disruption of outdated business models. Tim is a Trustee and Fellow of the College of Law Practice Management, former President of the Legal Marketing Association and a member of its Hall of Fame, an American Lawyer Fellow, a frequent presenter at lawyer retreats and legal conferences, and a writer whose articles are published regularly in leading publications. He also authors the widely read Corcoran’s Business of Law blog.


  • Creating the Resilient Firm of the Future

    Legal Finance Operations
    OM

    A natural disaster isn’t the only event that could close your business or affect its reputation. It could be a burst pipe, a fire in a neighboring suite, a workplace violence incident, a weeklong power outage or a global pandemic. Does your firm’s current business continuity plan address all the essential components necessary to seamlessly continue providing services to clients and customers? As COVID-19 continues to impact the business landscape around the world, firm leaders are looking at their business continuity and risk management programs to determine current and future risks to their firms and to help make vital business decisions. In this webinar, we’ll discuss how organizations can continue to have a remote work environment while also phasing back to an office setting; the future of providing services to clients; risk management and compliance issues; crisis communication systems; and developing and testing comprehensive written business continuity plans.

    Objectives:

    • Explain the importance of having written business continuity and pandemic plans for your law firm, especially in the face of COVID-19.
    • Discuss the implications of the “new better” work environment for law firms and what this means for the safety, security and resiliency of your law firm.
    • Discuss how having a written business continuity plan gives law firms a competitive edge in a world where clients and insurers are insisting on compliance in business continuity industry standards. 
    • Identify the key/essential elements of a comprehensive business continuity plan and the importance of testing your plans to ensure that your law firm remains resilient in the face of any threat.

    Other Information

    60 Minutes

    Audience: Intermediate

    CLM® Application Credit for Functional Specialists: 1.5 hours in the subject area of Operations Management (OM) towards the additional hours required of some Functional Specialists to fulfill the CLM application.

    CLM® Recertification Credit: 1.0 hour in the subject area of Operations Management

    CLE Participatory Credit

    Speaker:

    Kathryn Scourby is the Principal of KNS Consulting, LLC. She works with professional service firms to achieve their goals in the areas of business continuity, disaster preparedness, risk management and compliance. Scourby trains management professionals and all levels of staff at private service firms and facilitates tabletop exercises in these focus areas. Additionally, she served on ALA’s Board of Directors (2004–2008), was a Trustee for the Foundation of the Association of Legal Administrators (2010–2013), and served as Chair of ALA’s International Relations Committee (2019–2020).


  • Microsoft Teams: Much More Than Just Helping Remote Staff Stay Connected

    Legal Finance Operations
    OM

    In the Team Immersion Experience, we explore ways Microsoft Teams can solve your firm’s challenges through guided examples and moderated Q&A. We’ll discover together how Teams, coupled with your other available Microsoft 365 apps, can fit your unique situation or process.

    Objectives:

    • Demonstrate Teams and Channels and share ideas on how they can be used.
    • Identify the many types and applications of Channel Tabs.
    • Discover document organization, co-authoring, comments and conversations.
    • Illustrate a deep dive on the vast interoperability of Teams with other functions and features of Microsoft 365 like Planner, Stream, Forms, Lists (new) and Power BI.

    Other Information:

    • 60 Minutes
    • Audience Level: Intermediate
    • CLM® Recertification Credit: 1 hour in the subject area of Operation Management(OM)
    • CLE: Participatory Credit

    Speaker:

    James Gast is a 20-year legal tech veteran who presents at legal community events hosted by the Cincinnati Paralegal Association, the University of Cincinnati Paralegal Studies program and the Cincinnati Bar Association. He has held certifications for Time Matters, Billing Matters, Timeslips, Amicus Attorney, PCLaw and Clio.


  • Zoom Fatigued? How to Stay Virtually Engaged without Losing our Minds

    Legal Finance Operations
    OM

    Due to COVID-19 and the self-isolation that followed, many of our interactions moved from a face-to-face format to a virtual format. Video chatting quickly became a staple in many people’s lives, whether to celebrate a birthday, participate in an exercise class, meet with work colleagues, or stay in touch with loved ones. Given the sheer amount of time that we are now spending online, our use of virtual technology- and its effect on our behaviors, brains, and overall mental health- deserves our attention. Those who are feeling exhausted at the end of a day spent in online meetings are not alone. This phenomenon is now being termed “Zoom Fatigue” or “Zoom Gloom”. Why are we all feeling this way, and what are some tips for managing time spent in this virtual space? We will delve into these topics and more during today’s webinar.

    Objectives:

    • Describe how online meetings differ from in-person meetings
    • List and describe three challenges inherent in online meetings
    • List practical strategies for coping with “Zoom Fatigue”

    Audience Level: Intermediate

    CLM Application Credit: 1 hr in the subject area of Organizational Development   

    CLM Recertification Credit: 1 hr in the subject area of Operations Management

    Speaker:

    Dr. Laura Dudley is an Associate Clinical Professor and Associate Chair of the Applied Psychology Department at Northeastern University. She is a Doctoral-level Board Certified Behavior Analyst (BCBA-D) and licensed Applied Behavior Analyst (LABA) with more than 20 years of clinical experience and 10 years of higher education teaching experience. Dr. Dudley is also a registered yoga teacher (RYT 200) who leads teaches mindfulness courses at Northeastern and leads meditation and yoga sessions as part of Bouvé College’s Healthy Together. Dr. Dudley speaks at national conferences on topics focusing on human behavior, mindfulness and compassion.  


  • Best Practices for Returning to Your Law Office

    Legal Finance Operations
    OM

    As many offices are making plans to reopen, attend this webinar to learn best practices for preparing your space. We will discuss where law firm office design is heading so that safety concerns with COVID-19 are in place. Also explore how the pandemic has accelerated law office trends and why it is important to return to the physical law firm.

    Objectives:

    • Cover the new skills and habits that workers have developed and how that impacts the future of legal workplace
    • Outline how Space Guidelines can contribute to the health and safety of your staff
    • Define how the pandemic is accelerating legal workplace trends
    • Explain the importance and advantage of working in the office

    Audience: Intermediate

    CLM Recertificaton Credit: 1 hr in the subject area of Operations Management

    Speakers:

    Vince Flickinger is a Design Director with 21 years of experience in a broad range of project types including Professional Service Firms. His depth of knowledge in corporate workplace has successfully delivered projects for clients like Andrews Kurth, Norton Rose Fulbright and Simpson Thacher. Flickinger is a Registered Interior Designer and is a member of the American Society of Interior Designers (ASID) and the International Interior Design Association (IIDA). Based in Houston, he is a global leader in Gensler’s Energy practice.

    Kristy Emmrich is Gensler Houston’s Practice Area Leader for Professional Service Firms.  Since joining Gensler in 2007, Kristy has led both the design and technical aspects of some of Gensler’s most significant law firm projects.  Kristy is a registered Interior Designer, LEED Accredited Professional and member of the International Interior Design Association. 


  • Outlook Power Hour

    Legal Finance Operations
    OM

    Affinity Consulting experts will bring you a Power Hour of training on each of the tools you use most in the legal profession. There is so much more to Outlook than just sending and receiving emails. In this session, join Affinity Managing Partner Debbie Foster and Affinity Senior Consultant Danielle DavisRoe and learn how to maximize the way you use Outlook with shortcuts, quick steps, rules, integrated tasks, calendar, contacts, notes and more. This session will give you the confidence to power through your daily Outlook challenges. It also will include 50 minutes of training and 10 minutes of Q&A.? 

    Objectives: 

    • Explore new ways to organize emails, calendar events and tasks efficiently. 

    • Discuss how to revise Outlook settings to reduce distractions. 

    • Discover and apply techniques for evaluating potential phishing emails. 

    Other Information: 

    60 Minutes 

    Audience: Intermediate 

    CLM® Application Credit: 1 hour in Information Technology   

    CLM® Application Credit for Functional Specialists: 1 hour in the subject area of Operations Management (OM)  towards the additional hours required of some Functional Specialists to fulfill the CLM application. 

    CLM® Recertification Credit: 1 hour in the subject area of Operations Management  (OM) 

    Speakers:  

    Danielle DavisRoe is a Senior Consultant with Affinity Consulting Group. A two-time graduate of The Ohio State University, she started her career as an attorney at a boutique firm in central Ohio. While practicing law, she discovered her passion for using technology to help attorneys work more efficiently. She joined Affinity Consulting Group to allow her to focus on her passion full-time. Today, DavisRoe focuses on providing law firms with training, document automation and process consulting. 

    Debbie Foster is a Partner with the Affinity Consulting Group, where she specializes in technology, process and management consulting for firms all over the country. In addition to regularly speaking for bar associations and other organizations on those topics, Foster is very involved with ALA and the Law Practice Division of the American Bar Association. She was also the Chair of ABA TECHSHOW 2010 


  • Word Power Hour

    Legal Finance Operations
    OM

    Affinity Consulting experts will bring you a Power Hour of training on each of the tools you use most in the legal profession. This webinar will include 50 minutes of training and 10 minutes of Q&A. Due to the complex formatting often required with legal documents, most users find Microsoft Word to be frustrating. It’s the primary tool used to produce work product, yet many feel it works against them. Join Affinity Managing Partner Debbie Foster and Affinity Senior Consultant Danielle DavisRoe as they show you exactly how to fix the common legal drafting problems plaguing you now and avoid them in the future. Learn dozens of tips and techniques you can put into practice immediately. Even if you feel you have Word under control, we guarantee you will learn new things about Word in this Power Hour webinar! 

    Objectives: 

    • Identify and apply recommended changes to Word settings. 

    • Discover how to revise Word default formatting to conform to firm standards. 

    • Use common Word actions more efficiently. 

    Other Information: 

    60 Minutes 

    Audience: Intermediate 

    CLM® Application Credit: 1 hour in Information Technology   

    CLM® Application Credit for Functional Specialists: 1 hour in the subject area of Operations Management (OM)  towards the additional hours required of some Functional Specialists to fulfill the CLM application. 

    CLM® Recertification Credit: 1 hour in the subject area of Operations Management  (OM) 

    Speakers: 

    Danielle DavisRoe is a Senior Consultant with Affinity Consulting Group. A two-time graduate of The Ohio State University, she started her career as an attorney at a boutique firm in central Ohio. While practicing law, she discovered her passion for using technology to help attorneys work more efficiently. She joined Affinity Consulting Group to allow her to focus on her passion full-time. Today, DavisRoe focuses on providing law firms with training, document automation and process consulting. 

    Debbie Foster is a Partner with the Affinity Consulting Group, where she specializes in technology, process and management consulting for firms all over the country. In addition to regularly speaking for bar associations and other organizations on those topics, Foster is very involved with ALA and the Law Practice Division of the American Bar Association. She was also the Chair of ABA TECHSHOW 2010. 


  • Mapping – Expanding on the Essentials of a Powerful Process Improvement Tool, Part 2

    Legal Finance Operations
    OM

    Production date: 05/18/16

    Increasingly, attorneys and legal administrators are turning to Lean and other proven business improvement methodologies to better manage workflow and deliver greater value to both internal and external clients. You can develop more productive, efficient, and effective practices without having to spend more hours at the office. Join us in Part 2 of Mapping to map the process and use it to identify improvement opportunities.

    Objectives:

    • Determine when and how to use a process map
    • Explain how you prepare for a mapping project
    • Identify who should participate
    • Describe what benefits you can expect

  • Mapping – the Essentials of a Powerful Process Improvement Tool, Part 1

    Legal Finance Operations
    OM

    Production date: 05/05/16

    Are you under growing pressure to do more, faster for your firm? Do you want to lead initiatives that will improve the productivity and efficiency of your business and administrative teams, and increase your firm’s profitability and competitiveness? If yes, you’re not alone. This two-part webinar, you will be introduced to process improvement in the legal industry. Gain tools you can use immediately to improve the business and administrative processes that support a thriving, profitable and competitive law practice.

    Objectives:

    • Identify the essential Lean concepts of value and waste
    • Define the DMAIC approach to process improvement
    • Examine the most powerful tool in your process improvement toolkit: mapping — process grids (SIPOC), high level value stream maps and detailed process maps

 

International SIG Webcasts

  • International SIG Webcast: Cybersecurity in Law Firms

    Summit Series
    INT

    Free Webcast  This panel discussion focused on cybersecurity in law firms around the globe. Moderator David Constantine, Compliance Projects Manager at Logical Computer Solutions and ALA Past President, led a panel of legal cybersecurity professionals in a discussion of issues related to cybersecurity and what you can do to keep your firm ahead of the threats. 

    This webcast was held on on April 20th at 9 am CST.

    Speakers: 

    Oyin Eva Johnson, Associate at ACAS-Law, focused on technology law, in Lagos, Nigeria
    Jose Maldonado Stark, Partner at Russin, Vecchi & Heredia Bonetti in the Dominican Republic
    Jay Nogle, Chief Information Officer of Greenberg Traurig, LLP, in Miami, Florida
    Patricia Peck, Partner and Head of Digital/Cyber Law at PG Advogados in Sao Paulo, Brazil 


  • International SIG Webcast: Consequences of the Pandemic in Law Firms

    Summit Series
    INT

    Free Webcast  Listen to this conversation about the effects of the pandemic on law firms around the world. Moderator Kathy Scourby, CBCP led a panel of legal management professionals in a discussion of the effects COVID-19 has had on their firms and the legal industry, as well as its economic impacts. 

    This webcast was held on January 26, 2021 at 8 am CST.

    Speakers: 

    Luiz Felipe Perrone dos Reis, Managing Partner of Reis Advogados in Brazil
    Andrew Barnes, Chief Executive Officer of The Lantern Legal Group in Australia (and a Past President of the Australasian Legal Practice Management Association)
    Jon Calder, Chief Executive Officer of Tompkins Wake in New Zealand
    Hanim Hamzah, Regional Managing Partner of ZICO Law Network in Singapore
    Teresa J. Walker, Chief Operating Officer Emeritus of Waller Lansden Dortch & Davis, LLP, in Tennessee (and a Past President of ALA)


  • International SIG Webcast: Data Protection and Privacy Laws in Nigeria and Brazil

    Summit Series
    INT

    Free Webcast  We all know that data protection and privacy are critical issues worldwide. No matter where your firm is, you need to be mindful of how you use and protect client data. Following Europe’s 2018 General Data Protection Regulation (GDPR), many countries adopted their own data protection regulations. This webcast featured experts from Brazil and Nigeria who talked about the laws in their countries and provided advice for handling sensitive client data.

    This webcast was held on October 1, 2020 at 8 am CST.

    Speakers: 

    • Alexandre Atheniense, Founding Partner of Alexandre Atheniense Advogados, which has practiced technology law for 30 years in São Paulo, Belo Horizonte and Brasilia, Brazil.
    • Ibiwunmi Adeyeri, Senior Counsel at Adepetun, Caxton-Martins, Agbor & Segun in Lagos, Nigeria. She specializes in data compliance and corporate and regulatory advisory services.
     

  • International SIG Webcast: Virtual Q&A session with ALA's International Relations Committee

    Summit Series
    INT

    Free Webcast  ALA's International Relations Committee led a Q&A session with international members to explain the transition from committee to Shared Interest Group (SIG). Meet the members of the committee and hear how the SIG plans to engage with legal management professionals from around the world.

    This webcast was held on August 6, 2020 at 8 am CST. 

     

 

Summit Series

  • Summit Series #5, Ep. 3, Gina Furia Rubel, Esq.

    Summit Series
    Summit

    Peggy Siems, ALA's Senior Manager of Professional Development, interviews author Gina Furia Rubel, Esq., public relations consultant and founder of Furia Rubel Communications, Inc. about her book Everyday Public Relations for Lawyers: A No Nonsense Strategic PR Guide. Get hands-on advice on all the critical aspects of public relations, from the dos and don'ts of media relations to controlling your message to harnessing the power of the internet. The updated and expanded second edition includes everything you need to know about modern law firm public relations.

    Not a member and want to register for all three (3) upcoming Author Series programs at a special rate?  Learn More


  • Summit Series #5, Ep. 2, Jerry Rosenthal

    Summit Series
    Summit

    Peggy Siems, ALA's Senior Manager of Professional Development, interviews author Jerry Rosenthal, consultant and Lean Six Sigma Matter Black Belt, about his book Small Doses: Common Sense to Common Practice. Leadership, Process Improvement and Life. Each of these areas of thought influences the other two in unique and interesting ways. Read simple and sometimes comedic stories and examples from an innocent bystander.

    Not a member and want to register for all three (3) upcoming Author Series programs at a special rate?  Learn More


  • Summit Series #5, Ep. 1, Scott Warrick

    Summit Series
    Summit

    Peggy Siems, ALA's Senior Manager of Professional Development, interviews author Scott Warrick, former employment and labor attorney and HR professional, about his book Solve Employee Problems Before They Start: Resolving Conflict in the Real World. Warrick distills conflict resolution to just three simple moves: Empathic Listening, Parroting, and Rewards (EPR). Learn how to become an Emotionally Intelligent communicator, as mental toughness is a critical component in resolving conflict.

    Not a member and want to register for all three (3) upcoming Author Series programs at a special rate?  Learn More


  • Summit Series #4, Ep. 3, Using Lessons from Tribes to Create Highly Functional Teams

    Summit Series
    Summit

    In this one-hour program, anthropologist Philip Folsom will reveal the ancient mysteries of humanity that can have a transformational impact on the health and high performance of today’s organizations. He will describe how, by invoking the universal lessons of tribal behavior, leaders can turn average or poorly functioning groups into highly collaborative teams. Folsom will lead you through this program that is based on his years of first-hand experiences studying human and animal behavior.

    Objectives:

    • Learn why shaping environments of trust and safety is crucial for success
    • Gain tools for creating trust and safety
    • Learn how to navigate conflict with skill and versatility
    • Learn how to implement accountability and goal-setting to achieve sustainable and thriving tribes

    Speaker:
    Anthropologist Philip Folsom has been an industry leader in the fields of executive coaching and culture development for over 20 years. He is a regular instructor for USC’s Marshall School of Business and has presented at over 50 major universities across the world. Folsom’s corporate clients include organizations such as Space X, Apple, and Google.  He sits on the High Performance Board of Red Bull North America and is a proud veteran of the U.S. Army.


    Not a member and want to register for all three (3) upcoming Summit Series programs at a special rate? Learn More


  • Summit Series #4, Ep. 2, Talking to Crazy: How to Deal with the Irrational and Impossible People in Your Life

    Summit Series
    Summit

    One of the most damaging forces impacting law firm performance is an undercurrent of unhealthy human interactions that can poison the workplace. This is especially amplified in the legal profession which, by its very nature, is high stress and features battles between emotionally charged parties. It is a virtual breeding ground for destructive interpersonal conflict.

    Based on the best-selling book Talking to Crazy: How to Deal with the Irrational and Impossible People in Your Life, Dr. Mark Goulston addresses the causes of, and solutions for, this productivity draining behavior. During this insightful and highly engaging 60-minute program, Dr. Goulston provides practical tools and tips that can be used immediately to deal with the most difficult people at work and in life.

    Objectives:

    • Identify ways to recognize who will drive you crazy
    • Understand how and why they trigger you
    • Learn powerful and simple approaches to counteract their negative influences

    Speaker:
    Dr. Mark Goulston
    is a former FBI and police hostage negotiation trainer, psychiatrist, preeminent suicide prevention expert, executive coach, international speaker and consultant. He is the author of seven books, including the #1 selling book on listening in the world, Just Listen: Discover the Secret to Getting Through to Absolutely Anyone, and Talking to Crazy: How to Deal with the Irrational and Impossible People in Your Life (in Russia the title was translated to mean "How To Deal with A**holes" and went viral). He is a frequent contributor to publications including Harvard Business Review, Fast Company, Business Insider, Business Journals, Huffington Post and Psychology Today, and has appeared on major news channels including CNN, ABC, CBS, NBC, BBC News, the Today Show and Oprah. On his highly regarded podcasts, he has interviewed luminaries such as Larry King, Norman Lear, and Ivan Misner.


    Not a member and want to register for all three (3) upcoming Summit Series programs at a special rate? Learn More


  • Summit Series #4, Ep. 1, Creating a Culture of Business Development

    Summit Series
    Summit

    To compete in today’s hyper-competitive market, firms must become obsessed with ingraining a culture of business development throughout the organization. This won’t happen on its own, so leaders must learn how to get lawyers laser-focused on building powerful networks, enhancing client loyalty, being internally collaborative and attracting new work.

    During this 60-minute program, award-winning consultant, trainer and coach David H. Freeman, JD, will provide practical, proven approaches for getting key parts of the firm focused on attracting, retaining and growing work from great clients.

    Objectives:

    • Get the firm to hunt as a pack
    • Get individual lawyers more engaged and motivated to attract more work
    • Learn to maximize cross-selling opportunities
    • Get tips for delivering higher levels of client service
    • Learn how to develop “sales management” skills in key leaders
    • Learn how to help associates prepare themselves to become successful rainmakers
    • Drive ongoing implementation

    Speaker:
    David H. Freeman, JD,
    a former practicing lawyer, is the award-winning Chief Executive Officer of the David Freeman Consulting Group and Founder of Law Firm CultureShift®. He is an author, speaker, consultant and coach who has shown thousands of lawyers and leaders how to become better rainmakers. For three consecutive years, Freeman was voted the No. 1 Law Firm Business Development Consultant and Coach in nationwide National Law Journal surveys, and for 24 years, he has worked with hundreds of law firms worldwide. Freeman is a highly rated speaker, trainer and consultant, and he has written four books (including two best-sellers) on law firm leadership and business development.


    Not a member and want to register for all three (3) upcoming Summit Series programs at a special rate? Learn More


  • Summit Series #3, Ep. 3, James Robbins

    Summit Series
    Summit

    Ari Kaplan, leading legal industry analyst and Founder of Lawcountability will be interviewing James Robbins, management consultant, change specialist, adventurer and motivational speaker on his book titled, "Nine Minutes on Monday: The Quick and Easy Way to Go from Manager to Leader" as they delve into the chapter on The Need to Be More than a Number.

    Not a member and want to register for all three (3) upcoming Author Series programs at a special rate? Learn More


  • Summit Series #3, Ep. 2, Michelle Tillis Lederman

    Summit Series
    Summit

    Ari Kaplan, leading legal industry analyst and Founder of Lawcountability will be interviewing Michelle Tillis Lederman, CEO of Executive Essentials on her book titled "The Connector’s Advantage: 7 Mindsets to Grow Your Influence and Impact." Learn about how connections are critical to your own success.

    Not a member and want to register for all three (3) upcoming Author Series programs at a special rate? Learn More


  • Summit Series #3, Ep. 1, Stewart Levine

    Summit Series
    Summit

    Ari Kaplan, leading legal industry analyst and Founder of Lawcountability will be interviewing Stewart Levine, Founder of ResolutionWorks on his book titled "The Best Lawyer You Can Be: A Guide to Physical, Mental, Emotional, and Spiritual Wellness." Based on research by Professor Larry Krieger and Dr. Ken Sheldon learn how to be the happiest and most effective lawyer.

    Not a member and want to register for all three (3) Author Series programs at a special rate? Learn More


  • Summit Series #2, Episode 3, Ethics

    Summit Series
    Summit

    In the second series of Webcasts, ALA presents a series of interviews with James Price, Founder and Managing Director of Experience Matters, and Nina Evans, Associate Head of the School of Information Technology and Mathematical Science (ITMS) at the University of South Australia (UniSA), who will talk with other legal management professionals on the drivers for good information asset management. Each one-hour webcast includes two interviews covering topics such as risk mitigation, business performance, and ethics.

    In this episode, James Price and Nina Evans talk about ethics and the ethical implications on information assets management practice, internal ethical environments and the external ethical environment.
  • Summit Series #2, Episode 2, Business Performance

    Summit Series
    Summit

    In the second series of Webcasts, ALA presents a series of interviews with James Price, Founder and Managing Director of Experience Matters, and Nina Evans, Associate Head of the School of Information Technology and Mathematical Science (ITMS) at the University of South Australia (UniSA), who will talk with other legal management professionals on the drivers for good information asset management. Each one-hour webcast includes two interviews covering topics such as risk mitigation, business performance, and ethics.

    In this episode, James Price and Nina Evans discuss business performance and the effects on information assets management practices, revenue, cost, productivity, competitive advantage and decision-making.
  • Summit Series #2, Episode 1, Risk Mitigation

    Summit Series
    Summit

    In the second series of Webcasts, ALA presents a series of interviews with James Price, Founder and Managing Director of Experience Matters, and Nina Evans, Associate Head of the School of Information Technology and Mathematical Science (ITMS) at the University of South Australia (UniSA), who will talk with other legal management professionals on the drivers for good information asset management. Each one-hour webcast includes two interviews covering topics such as risk mitigation, business performance, and ethics.

    In this episode, James Price and Nina Evans talk about risk management including compliance risk management, business continuity, security, discovery and reputational damage. 
  • Summit Series #1, Ep. 3, Lee Broekman and Catherine Alman MacDonagh

    Summit Series
    Summit

    Ari Kaplan, leading legal industry analyst and Founder of Lawcountability will be interviewing Lee Broekman, Principal of Organic Communication on her book titled "Stop Blocking, Start Connecting." The second interview will be with Catherine Alman MacDonagh, JD, Founder of the Legal Lean Sigma Institute, on her book titled, "Lean Six Sigma for Law Firms."

    Not a member and want to register for all three (3) upcoming Author Series programs at a special rate? Learn More


  • Summit Series #1, Ep. 2, Greg Satell and Heidi Gardner, PhD

    Summit Series
    Summit

    Ari Kaplan, leading legal industry analyst and Founder of Lawcountability, will be interviewing author Greg Satell, best selling author and public speaker, about his book, "Mapping Innovation: A Playbook for Navigating a Disruptive Age." The second interview will be with Heidi K. Gardner, PhD., Distinguished Fellow in the Center on the Legal Profession at Harvard Law School on her book titled, "Smart Collaboration."

    Not a member and want to register for all three (3) upcoming Author Series programs at a special rate?  Learn More
  • Summit Series #1, Ep. 1, Spencer Smith and Jordan Furlong

    Summit Series
    Summit

    Ari Kaplan, leading legal industry analyst and Founder of Lawcountability will be interviewing Spencer X. Smith, digital marketing expert and Founder of Spencer X. Smith Consulting on his book, "ROTOMA: The ROI of Social Media 'Top of Mind." The second interview will be with Jordan Furlong, leading analyst of the global legal market on his book, "Law is a Buyers Market.

    Not a member and want to register for all three (3) upcoming Author Series programs at a special rate? Learn More