Schedule at a Glance

Wednesday, September 18, 2019

4:30-6:30 p.m.

The C4 conference will open with a Regi-Ception. What, you ask, is a Regi-Ception? It’s a combination registration and welcome reception for all attendees and business partners. Grab your badge, a beverage and a bite, and network with colleagues.

Thursday, September 19, 2019

8 a.m.-4 p.m.

8:30-9 a.m.


Continental Breakfast in Legal Solutions Pavilion

9-10 a.m.

General Session: Innovate or Die, Lisa deBettencort

10-11 a.m.

General Session: Legal Analysis, Design Methodology and Wicked Legal Problems, Dan Lear

11-1 p.m.

Lunch on your own; explore Boston

1-1:15 p.m.

General Session: Introduction of Four Questions, Dan Lear

1:15-2:45 p.m.

Four Breakouts: Design-thinking overview

2:45-3:15 p.m.

Dessert Break in Legal Solutions Pavilion

3:15-5:30 p.m.

Four Breakouts: Deep dive into solution development for the following legal industry challenges.

Work collaboratively to find answers as to how we might address these issues common to law firms:

  1. Pricing and Profitability: How might we identify the necessary data and insights, as well as develop and evangelize best practices, to improve pricing and profitability in any law firm?
  2. Employee Life Cycle: How might we emphasize the many benefits of diverse perspectives and inclusive culture throughout the employee life cycle to the maximum benefit of the employee and the firm? (The life cycle ranges from recruiting and onboarding to advancement and offboarding.)
  3. Client Experience: How might we better understand the client and create more collaborative partnerships between firms and clients that lead to improved client service and business success?
  4. Nontraditional Law Firm: How might we reshape the narrative about the definition of lawyering and the provision of legal services to benefit legal professionals?

5:30-7:30 p.m.

Special Invite from the Boston Chapter

Everyone is invited to join the Boston Chapter for a complimentary cocktails and appetizers reception at the Back Bay Social Club, a strikingly old-fashioned style neighborhood establishment, just a 15-minute walk from our hotel. To join in the fun, please register by clicking here and enter promotion code C4Reception19 to waive the fee. Please RSVP by September 5, 2019 as onsite reservations may not be available. 

Friday, September 20, 2019

8-8:30 a.m.

8 a.m.-3 p.m.

Continental Breakfast in Legal Solutions Pavilion


8:30-9 a.m.

General Session: Day One Recap and Instructions for Day Two, Dan Lear

9 a.m.-2 p.m.

Four Breakouts: Solution development groups

11:30 a.m.-1 p.m.

Lunch buffet will be available in Legal Solutions Pavilion.

NOTE: Solution groups will break on a flow, on their own schedule.

2-2:30 p.m.

Dessert Break in Legal Solutions Pavilion

2:30-4 p.m.

General Session: Solution Reports and Tournament