Wednesday, September 18, 2019

4:30-6:30 p.m. Regi-Ception

We’ve combined registration with a reception, so everyone can pick up their badge, share a beverage and enjoy a bite. This evening is about building relationships and getting to know one another.

Thursday, September 19, 2019

8 a.m.-4 p.m. Registration

8:30-9 a.m. Continental Breakfast

9-10 a.m. General Session: LI10: Innovate or Die

Disruption is happening all around us, and it's happening at lightning speed. Every day, companies are developing new ways of engaging with us, serving us and creating value that we've never experienced before. Barriers to entry into most industries are actively being shredded by the creative minds who know how to leverage technology to democratize access to services that were previously only available to the very few.

And no industry is safe.

To stay competitive in today's market, law firms must be thinking creatively and actively innovating better ways to serve their clients. Clients, who are now trained to expect easy, fast and cheap access to information, products and services everywhere else, will choose those law firms who can supply that readily. As a result, the stalwarts of "The Way We've Always Done It" quickly lose their market share to the innovative upstarts and agile leaders who are able to bring better services and new ideas to the market.

So how do you drive innovation within your firm to accomplish your business goals?


  • Infer how to get buy in and ongoing support for innovation initiatives from key stakeholders.
  • Discover the single most important ingredient for achieving a successful outcome.
  • Discuss why more constraints are better.
  • Identify how to handle setbacks and failure (and other hard realities).

Other Information:

  • 60 Minutes
  • Audience: Intermediate
  • CLM Application Credit for Functional Specialists: 1 hour of Legal Industry/Business Management
  • CLM Recertification Credit: 1 hour of Legal Industry/Business Management
  • HRCI: General Credit
  • SHRM: Leadership and Navigation
  • SHRM Learning Format: Instructor-Led Activity
  • CLE: Participatory Credit
  • CPE Field of Study: Business Management and Organization

        Speaker Info:

        deBettencortLisa deBettencourt has spent her career creating exponential value for organizations through innovation and design. After more than 20 years in-house she founded Forge Harmonic, LLC, a consulting firm that works with organizations to discover, develop and deploy innovative products and services amidst increasing regulatory demand, consumer expectations and technological complexity.

        deBettencourt was a coauthor of the book, Designing for Emerging Technologies: UX for Genomics, Robotics, and the Internet of Things and is an adjunct professor in the Digital Media Master’s Degree Program at Northeastern University.

        10-11 a.m. General Session: HR10: Legal Analysis, Design Methodology and Wicked Legal Problems

        The legal world is full of problems. Many legal professionals are drawn to law because they like “solving problems.” Many more view themselves as “problem solvers.” But legal training and the legal system emphasize one type of problem solving: logic-driven, legal analysis. Legal analysis is great but it’s far from the only problem solving method. Over the past 40 years a combination of engineers, technologists, educators and others have collaborated to adapt basic concepts of design methods to create "design thinking.” Using design principles of exploring, redefining, managing, prototyping and iteration to, design thinking has emerged as a leading technique to address so-called wicked problems — problems that are difficult or impossible to solve because of incomplete, contradictory and changing requirements that are often difficult to recognize.

        From access to justice to the rapidly evolving information technology landscape to hiring and keeping millennial talent engaged, the legal sector is chock-full of wicked problems. Lear will take the audience on a journey through the history of design thinking, current tools of the design thinking methodology, examples of how design thinking has been applied to wicked problems and some tools to get started with design thinking.


        • Review the background and history of design thinking.
        • Discuss the core principles of design thinking.
        • Apply design thinking in your work.
        • Discover suggestions for applying design thinking in the C4 conference moving forward.

        Other Information:

        • 60 Minutes
        • Audience Level: Intermediate
        • CLM Application Credit for Functional Specialists: 1 hour of Human Resources Management
        • CLM Recertification Credit: 1 hour of Human Resources Management
        • HRCI: General Credit
        • SHRM: Leadership and Navigation
        • SHRM Learning Format: Instructor-Led Activity
        • CLE: Participatory Credit
        • CPE Field of Study: Business Management and Organization

        Speaker Info:

        Lear, DanDan Lear is a lawyer, blogger and legal industry gadfly. As a technology-focused business lawyer, Lear advised companies from startups to the Fortune 100, helping to develop agreements and terms for early cloud services offerings well before "the cloud” was an everyday norm. He has spoken at a number of marquee legal technology events including ILTACON, LegalTech, ReInvent Law New York, ABA TechShow, CodeX FutureLaw at Stanford Law School, and many others. Lear has been mentioned, featured or published in The ABA Journal, Law Practice Today, Law Technology News, NWLawyer, Above the Law and other legal industry press. In 2015, he was named to the FastCase 50 — a group of entrepreneurs, innovators, and trailblazers in the legal profession — and in 2014, Lear was honored with the Washington State Bar Association President's Award for his participation in and advocacy of legal technology projects locally and nationally. From 2014 to 2018, Lear worked as the Director of Industry Relations at the online legal marketplace, Avvo, where he spoke frequently to lawyers, bar associations, and other legal groups. Find him on Twitter at @rightbrainlaw or on the web at

        11 a.m.-1 p.m. Lunch on Own

        You have a couple of hours to explore Boston and enjoy lunch with colleagues. Please check out this list of restaurants near the hotel or visit the concierge for additional recommendations and reservations.

        1-1:15 pm. General Session: Introduction of the 4 Questions

        1:15-2:45 p.m. Four Breakouts — Design Thinking Overview

        2:45-3:15 p.m. Dessert with our Business Partners

        3:15-5:30 p.m. Four Breakouts — Deep Dive into Solution Development

        5:30-7:30 p.m. Special Invite from the Boston Chapter

        Everyone is invited to join the Boston Chapter for a complimentary cocktails and appetizers reception at the Back Bay Social Club, a strikingly old-fashioned style neighborhood establishment, just a 15-minute walk from our hotel. To join in the fun, please register by clicking here and enter promotion code C4Reception19 to waive the fee. Please RSVP by September 5, 2019 as onsite reservations may not be available.  

        Friday, September 20, 2019

        8-8:30 a.m. Breakfast

        8 a.m.-3 p.m. Registration

        8:30-9 a.m. Day One Recap and Instructions for Day Two

        9 a.m.-2 p.m. Four Breakouts — Solution Development Groups

        All attendees and business partners break up into small groups of five to discuss and design a solution to their challenge. Each group will choose where they want to go — you have the option to stay in a meeting room, go to any hotel public area like the lobby or a foyer space, or go outside pending weather. The group decides when they want to break for lunch — a buffet will be available from 11:30 a.m.–1 p.m.

        11:30 a.m.-1 p.m. Lunch Buffet for idea groups to eat on their own schedule

        2-2:30 p.m. Dessert Break with our Business Partners

        2:30-4 p.m. General Session — Solution Reports and Tournament