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What’s Happening in the Legal Marketplace with Tech Tools?

As the legal industry experiences its own tech boom, learn more about the value of each type of tool and how to make the best tech decisions for your firm.
By Alex Heshmaty
November 2025
 

Lawyers have been using technology to help with their work since the invention of the typewriter and telephone in the late 19th century. However, the phrase “legal technology” only gained popularity in the early 2000s, as IT companies began to ramp up the development of software tools specifically for the legal sector. This seems to have reached fever pitch over the past couple years, with huge amounts of money being invested in the latest legal tech tools, often marketed with the (occasionally misleading) badge of “AI.” However, although the variety and sophistication of tools seem to be ever increasing, most fulfill certain core functions. 

Core Legal Tech Tools 

Legal Research 

Until around the turn of the century, most lawyers still had to use physical libraries and subscribe to hard copy legal updates, but now most legal research is carried out online. Matthew Leopold, head of marketing at LexisNexis UK, says that research tools provided by LexisNexis “combine trusted case law, legislation, commentary and expert-authored guidance onto a single, easy to use platform” Other major legal research providers include Westlaw (Thomson Reuters) and Bloomberg Law. 

Legal Document Management 

Connected to legal research are legal document tools, which both help lawyers ensure their set of legal templates (or precedents) are kept up to date with legislative changes and assist with the drafting of new documents such as bespoke contracts. Leopold explains one such tool “brings firm precedents to the surface, suggests approved clause language and runs intelligent checks on definitions, cross-references, formatting and inclusive language.”  

Useful document management tools can help lawyers access and edit information — such as defined terms and cross-references — across multiple legal documents without having to navigate away from the clause or provision being reviewed.  

Aside from tools that help with drafting and editing legal documents, online signing platforms provide additional efficiency for the whole document lifecycle. 

Case Management 

Juggling multiple cases, each with numerous associated tasks and deadlines, can be tricky to do manually, and this is where specially designed case management software (CMS) can come in handy. CMS tracks each matter from start to finish and tends to integrate with a Customer Relationship Management (CRM) database, along with a billing software, providing relevant fee earners with reminders of any tasks to be completed together with impending deadlines.  

Some companies provide a CMS with customizable features such as the creation of workflows based on case type or cases a firm handles often. There are also case management tools designed specifically for a certain practice area, such as personal injury. 

Time Tracking and Billing 

Most law firm billing software comprises time tracking functionality, expense recording and automated invoice generation. It often integrates with case management tools in order to facilitate enhanced automation and reduce the time spent on month-end billing processes. As compensation structures continue to evolve, many tools now cater for time-based billing, flat fee billing and contingency billing.  

Calendaring 

Joanne Brook, Consultant Solicitor at Lionshead Law, says: “Don’t underestimate the simple tools that help lawyers manage their time and themselves, such as calendar apps for booking time and reminding lawyers to turn up and turn on for meetings.”  

Most office suites, such as Microsoft Office 365 and Google Drive, come with their own versions of integrated calendars, which allow lawyers to book calls and appointments or note deadlines, helping them stay on top of their workflow. Google Calendar is a particularly highly regarded option that integrates seamlessly into the Google ecosystem, but there are also excellent independent calendar tools that can be used across different devices and operating systems. Many of the calendaring platforms also work seamlessly with communications tools such as Teams and Google Meet. 

Legal Practice Management Suites 

Although there are many stand-alone tech tools, many of these features are bundled into legal practice management suites. Brook encourages law firms to provide training for fee earners to take advantage of these turnkey solutions. “We often use powerful practice management software, but we tend to forget that they have far greater capacity for use than just letter writing, workflow and diarizing,” she says.  

Lawyers who receive proper training on the full functionality of these products are able to wield the tools more effectively to help streamline their workflow and maximize their productivity. There is a plethora of legal practice management tools available on the market, each with their own special features and price points. 

We often use powerful practice management software, but we tend to forget that they have far greater capacity for use than just letter writing, workflow and diarizing.

Client Onboarding Software 

Due diligence tools, often used to onboard new clients, help lawyers to ensure they meet their anti-money laundering (AML) and “know your client” (KYC) obligations. Brook notes that the ability to conduct “smart searches” using these tools helps to “reduce time (and mistakes) in AML, KYC and client onboarding.”  

Another vital tool used for onboarding new clients is the client portal, which modern clients have increasingly come to expect as standard from their law firm. For virtual/online firms, portals sometimes comprise the principal method of communication between lawyer and client, and they offer a range of tools that can help with accuracy, transparency and time saving. Although some firms build their own custom portals, most practice management platforms provide them. 

Continuing Professional Development 

Although tech tools often focus on productivity, some apps can also help with the continuing professional development (CPD) of legal professionals. Brook says that it is “worth looking at tools outside of the legal profession that record what you’ve read (for CPD) and what your learning goals are.” CPD tracking software may sometimes be provided as part of a course, but there are also a range of stand-alone CPD tools. 

Artificial Intelligence 

A whole slew of products have been released onto the legal marketplace over the past couple of years that have been marketed as AI, but many of them are essentially iterations of one of the core legal tech tools mentioned above, possibly with a Large Language Model (LLM) interface attached. Although LLMs can help lawyers with certain tasks, the jury is still out on whether AI can be trusted — both in terms of the reliability of its output, as well as in relation to the safety of client data being processed on its servers.

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