How to Set Clear Communication Boundaries with Clients

Email, text and other client contact doesn’t have to muddle firm members’ work-life balance.

With employees now able to be reached via phone, text and email 24 hours a day, meeting client communication needs and simultaneously providing a desirable work culture can be challenging. Defining exactly when law firm members are available may be necessary. Keep reading.

Building a Client-First Culture: The Law Firm Administrator’s Role

Firm administrators can do their part to ensure every employee is on the same page about the firm’s mission, communications and more. Keep reading.

How to Deliver the Best Possible Client Experience

Every touchpoint between your firm and a client is key to ensuring a positive working relationship — and repeat business. Keep reading.

The Future of Client Communications

AI chatbots and other communication tools are gaining wider use in law firms despite some safety risks. Keep reading.

Diving Deep on DEIA

In this episode, ALA Executive Director Eryn Carter, CAE, chats with her long-time friend Darwin Conner, Chief Diversity, Equity and Inclusion Officer at Eversheds Sutherland, about where DEIA stands now in the legal industry. Don't miss their discussion on how law firms are responding to the current DEIA environment and how administrators can support DEIA efforts at their firms. Listen now.

LM Extras

The Confidence Gap
Published 07/30/2026

Firms think their processes are ahead, but they’re actually struggling with the basics.

Annual Conference & Expo: Key Takeaways on Tech
Published 05/01/2026

Check out Legal Management’s recap of sessions on technology topics at ALA’s 2026 Annual Conference & Expo.

Annual Conference & Expo: Key Takeaways on Human Resources
Published 04/20/2026

Check out Legal Management’s recap of sessions on HR topics at ALA’s 2026 Annual Conference & Expo.

Annual Conference & Expo: Key Takeaways on Finance
Published 04/17/2026

Check out Legal Management’s recap of sessions on financial topics at ALA’s 2026 Annual Conference & Expo.