Every manager’s dream? Maybe. But there’s another possibility: Jason is overcompensating for chronic stress that will eventually lead to overt mental stress and his departure from the firm.
Stories of employee breakdowns are increasingly common in today’s legal industry. Some 66% of American employees are experiencing burnout, a common result of stress, according to a new study from Moodle, an online learning technology firm. Younger workers seem to be suffering more: Over 81% of survey respondents between 18 and 34 years of age are reporting burnout, much higher than the 49% of respondents over 55.
A number of factors are fueling stress, including economic uncertainty, concerns about the effects of AI, a growing incursion of office activity into the domestic sphere and increasing complications of home life where more people are acting as caregivers for family members.
Over 81% of survey respondents between 18 and 34 years of age are reporting burnout, much higher than the 49% of respondents over 55.
Reducing Stress
The good news is that law firms can take steps to spot and reduce workplace stress. Here are some effective techniques:
Listen Better
Humanizing the workplace starts with listening. “Go talk with your people and listen to what they say,” says Randy Goruk, president of The Randall Wade Group in Scottsdale, Ariz. “Come up with a couple of great questions you can ask that result in feedback about their greatest concerns. This can help get to the bottom of what’s creating stress.”
Here are a few questions that can elicit useful feedback:
- What can we do to make your job easier?
- How can the work environment be changed to make our business more productive?
- Is there any part of your job that seems unnecessary or requires more time than it’s worth?
Bonus tip: Some managers maintain open-door policies, making themselves available at specific times when employees can air their feelings in a private setting.
Build Trusting Relationships
Managers who build trusting relationships with team leaders will be better able to spot signs of stress. They may discover that some people are engaging in too much or too little social interaction, or they may perceive a negative personality conflict among team members.
Managers and supervisors should tell staff members that it’s okay to talk about what is bothering them. Otherwise, they may fear opening up. “People may sense it is inappropriate to talk about emotions at work,” says Susan Snipes, head of Remote People, a recruitment firm. “They may think they will be perceived as weak if they admit they’re stressed.”


