Human Resources Management
 

Stress Busters: How to Reduce Office Burnout

A stressed workforce can threaten the bottom line of any enterprise, but managers who take steps to reduce employee stress can help bolster productivity. 
By Phillip M. Perry
November 2025
 

Jason has always been a stand-out employee. Lately, though, he’s shifted into overdrive. He arrives before the crack of dawn, stays until 7:00 PM and gets his projects done three weeks before they’re due.

Every manager’s dream? Maybe. But there’s another possibility: Jason is overcompensating for chronic stress that will eventually lead to overt mental stress and his departure from the firm. 

Stories of employee breakdowns are increasingly common in today’s legal industry. Some 66% of American employees are experiencing burnout, a common result of stress, according to a new study from Moodle, an online learning technology firm. Younger workers seem to be suffering more: Over 81% of survey respondents between 18 and 34 years of age are reporting burnout, much higher than the 49% of respondents over 55. 

A number of factors are fueling stress, including economic uncertainty, concerns about the effects of AI, a growing incursion of office activity into the domestic sphere and increasing complications of home life where more people are acting as caregivers for family members. 

Over 81% of survey respondents between 18 and 34 years of age are reporting burnout, much higher than the 49% of respondents over 55. 

Reducing Stress 

The good news is that law firms can take steps to spot and reduce workplace stress. Here are some effective techniques:  

Listen Better 

Humanizing the workplace starts with listening. “Go talk with your people and listen to what they say,” says Randy Goruk, president of The Randall Wade Group in Scottsdale, Ariz. “Come up with a couple of great questions you can ask that result in feedback about their greatest concerns. This can help get to the bottom of what’s creating stress.” 

Here are a few questions that can elicit useful feedback: 

  • What can we do to make your job easier? 
  • How can the work environment be changed to make our business more productive? 
  • Is there any part of your job that seems unnecessary or requires more time than it’s worth? 

Bonus tip: Some managers maintain open-door policies, making themselves available at specific times when employees can air their feelings in a private setting. 

Build Trusting Relationships 

Managers who build trusting relationships with team leaders will be better able to spot signs of stress. They may discover that some people are engaging in too much or too little social interaction, or they may perceive a negative personality conflict among team members. 

Managers and supervisors should tell staff members that it’s okay to talk about what is bothering them. Otherwise, they may fear opening up. “People may sense it is inappropriate to talk about emotions at work,” says Susan Snipes, head of Remote People, a recruitment firm. “They may think they will be perceived as weak if they admit they’re stressed.”

Trust can also be built with proactive and transparent communication. “Suppose a rumor about a pending firm merger or departmental change is causing everyone to be stressed out,” says Goruk. “Proactive and detailed messaging can dispel fear and ensure everyone knows where they stand.” 

Bonus tip: Gaps in communication can result when team members differ by age, experience, education or language. These gaps can cause stress because people are not sure they are communicating effectively.

Set Clear Work Guidelines 

“Ambiguity when it comes to job expectations can create stress,” says Snipes. This can be avoided by describing the parameters of each position in easily grasped words. Focus on outcomes rather than micromanaging processes. 

People also need context. How do their assigned tasks fit into the larger firm picture? What happens to the results of their labor at the next step in the production process?  

“Managers also need to be clear about each employee’s career path,” says Snipes. “Setting realistic goals will avoid situations where people have inflated ideas of their future at the firm.” 

Bonus tip: Ask employees if anything is unclear about their job performance parameters.  

Give Regular Feedback 

How is Deborah doing? Has she met or exceeded her job requirements? “Managers need to give people assurance that they’re doing a good job,” says Goruk. “Constructive feedback will help people feel better about themselves and the work that they’re doing.” Clear communication about sub-par performance is also essential.  

Bonus tip: Rather than rely on annual performance evaluations, regularly praise employees on their achievements and point out any areas where they can improve. 

Eliminate Silos 

Too often, teams separate themselves from their coworkers by building walls around their private fiefdoms. “Workplace silos can lead to unproductive competition that creates stress,” says Goruk. Silos can be discouraged by a workplace culture that encourages social interaction and collaboration. Social events, outings and team-building activities can also help. 

Bonus tip: Managers should go on record as denigrating silos and should communicate firm goals that can be shared by every department. 

Introduce Workplace Flexibility 

“Flexibility is one of today’s most requested workplace benefits,” says Mull. “Unfortunately, most of the conversation around flexibility gets relegated to the possibility of working from home, but that’s really just one kind of flexibility. Flexibility is really about giving employees input into some aspect of when, where and how they work.” 

Managers might give employees some influence over their start or end times, the lengths of their shifts, the days that they work, with whom they work or how they execute their work product.  

Bonus tip: Run pulse surveys that ask employees what kind of flexibility will make them more productive. 

Provide Helpful Resources 

A firm can provide resources for employees experiencing stress. These might include employee assistance programs, workplace accommodations or dedicated break rooms. It can also be useful for employers to offer — and encourage the use of — gym memberships, yoga classes, wellness workshops and discussion groups. 

Bonus tip: Management can encourage the formation of Employee Resource Groups (ERGs), where people with shared identities, interests or backgrounds can find emotional support.  

Management Buy-In 

An effective stress reduction program requires buy-in from top management. For managers and employees alike, the creation of a productive work environment requires the reduction of stressors in both the business and domestic spheres. “We’re all trying to be whole healthy human beings,” says Samantha Edu, a workplace wellness consultant. “Creating healthy work environments means creating healthy homes and healthy children and healthy marriages and relationships. It all goes around in a cycle.”

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