Frequently Asked Member Portal Questions
Why is ALA launching a new member portal? We've invested in a new platform to make it easier for members to manage their membership, register for most events, access resources and engage with ALA. The new portal will provide a more modern, user-friendly experience.
Will I need to create a new username and password? Your new username will be the primary email address associated with your membership. Detailed login instructions will be provided before launch. Once logged in, if you update your primary email address, your username will automatically change to match the new email address.
How do I log in? Look for the “Log In” button in the top right corner of alanet.org and use the primary email address associated with your membership. Follow the on-screen prompts to set your password during your first visit.
What should I do if I can't log in? If you're unable to access your account, use the ‘Forgot your password?’ feature or contact ALA staff for assistance.
Need to talk with ALA HQ Staff? Our team will be available to assist throughout the transition. Please contact membership@alanet.org or +1 (847) 267-1585 with any questions from 9 a.m. – 5 p.m. Central.
How do I update my email communication preferences? To update your email preferences, open any ALA email and click Manage my email preferences in the footer. This will take you to our email preference center, where you can customize the communications you receive from ALA.
Where can I find my member items? Your 2026 member ID card and membership certificate can be requested by emailing membership@alanet.org. 2027 member items will be made available to renewed members before January 1, 2027.
Where can I find my media items? Past and future purchases will be available in the My Dashboard section of the online learning portal, lms.alanet.org
How do I renew my membership? Open membership invoices will be in the Orders area.
How do I add/update payment information? To securely add/update your credit card, visit the Payment Methods area.
Will there be any downtime during the transition? Yes. Some online services will be temporarily unavailable while we transition to the new platform from September 18 – 23, 2026.
Will my existing membership details, history and event registrations carry over? Yes, existing event registrations and product purchases will be transferred to the new platform and will remain valid. Please note that complete history will be populated in the future after the system goes live.
Will my chapter, committee and volunteer roles transfer to the new portal? Yes, records will continue to be reflected in your member profile under the My Volunteer Roles section. Please note that complete history will be populated in the future after the system goes live.
What benefits will I notice right away? Members can expect a more streamlined experience for:
• Managing profile information
• Registering for most events
• Renewing your membership
• Connecting with ALA communities and volunteers
Updated September 2026
