Frequently Asked Questions


We understand that you may have questions regarding this program. We have done our best to anticipate what some of those may be and have provided additional details here. Please direct any additional questions regarding educational sessions to [email protected]. Questions regarding registration should be directed to [email protected]

Q: Has my chapter registered? 
A: Beginning January 29, a list of registered chapters will be added to the website and updated daily by the close of business.

Q: My chapter has registered. Do I need to register, too?  
A: Yes! Individual registration is required to receive access information for the event. Individual attendees from your chapter must register using the unique code provided by your chapter by 5 p.m. Central on March 20. Individuals who do not register themselves by the deadline will be unable to access the platform.

Q: My chapter has registered, but I have not received instructions from my chapter so that I can register myself. What do I do?
A: Please first connect with your chapter leadership. They have received additional instructions that should have been passed along to individual members. If you continue to experience challenges, please reach out to [email protected] for additional guidance. It is imperative that you register yourself by 5 p.m. Central on March 20.

Q: What platform will be used for these sessions?
A: All sessions will be conducted using the Zoom webinar platform.

Q: Will sessions be recorded? 
A: Yes! All sessions will be recorded and posted to My Dashboard. Recordings will be secured in such a way that they will only be accessible to those who registered for the event.

Q: I am unable to attend the event live but would like to view the recordings afterward. What do I do? 
A: You must register for the event by 5 p.m. Central on March 20. The recordings will be posted to My Dashboard after the event for you to view.

Q: Will session handouts be available? 
A: Yes, handouts will be made available via the website, though some handouts may not be provided until after the session has taken place.

Q: Will this event replace the in-person Chapter Leadership Institute (CLI) event? 
A: Absolutely not! CLI is an event that many of our chapter leaders look forward to attending each year. But CLI has grown over the past several years, resulting in several cutting-edge sessions. We are extremely proud of the direction it has taken, but we also recognize the importance of continuing to provide incoming chapter leaders and those interested in stepping into a leadership role with basic instruction on chapter management, as well as information on the importance of adhering to essential financial and legal responsibilities. Those are the topics that will be addressed at the Essentials of Chapter Leadership.

Q: Will any of the sessions offered qualify for continuing education credit? 
A: No, these sessions are focused on chapter management topics. They do not meet the necessary requirements for continuing education credits.

Q: The registration form asks for a primary contact and a billing contact. What is the difference?
A: The primary contact is the chapter member that will be the main point of contact between your chapter and ALA headquarters. This person will also receive the information and unique link that individual chapter members need in order to register, and they will be responsible for distributing that information to chapter members. The billing contact is the person who will actually complete the payment for the chapter's registration fee. The two can be the same person, if the chapter wishes.