Communications and Organizational Management
 

Defeating Incivility in the Legal Work Environment

Personal and enterprise-wide strategies can help calm internal conflicts and equip employees with skills to both diffuse disagreements and communicate amicably.
By Erin Brereton
May 2025
 

When Taft Assistant General Counsel Cari Sheehan began practicing law in 2008, workplace civility, she says, wasn’t discussed very often. Throughout the course of Sheehan’s career, she has presented more than 200 seminars on ethics and professionalism. Today, civility is one of the most frequently requested topics. 

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