Table of Contents

Features: Client Relations

How to Set Clear Communication Boundaries with Clients

Email, text and other client contact doesn’t have to muddle firm members’ work-life balance.

The Future of Client Communications

AI chatbots and other communication tools are gaining wider use in law firms despite some safety risks.

How to Deliver the Best Possible Client Experience

Every touchpoint between your firm and a client is key to ensuring a positive working relationship — and repeat business.

Columns

First Impressions Start at the Front Desk

How a potential client is greeted at first contact can set the course for a strong relationship — or a stormy one.

Client Experience Runs on Process, Not Good Intentions

Even when your firm provides great service, your processes can make it difficult for clients to engage effectively. Here’s how to focus your efforts on improving them.

Building a Client-First Culture: The Law Firm Administrator’s Role

Firm administrators can do their part to ensure every employee is on the same page about the firm’s mission, communications and more.

Why Litigation Budgets Are Rising and What it Means for Law Firm Technology

New AI tools are driving efficiency, but increased case complexity and client demands are forcing firms to innovate their strategy.

Departments

Sitting Out AI? Your Clients Are Noticing

Firms that are still hesitant to implement AI are increasingly falling short of client expectations.

The Human Side of Legal Technology

Using AI and relationship intelligence can deepen what clients actually value.