Upcoming Webinars

    • May 4

    Why and How to Outsource Your IT Support

    Approximately 50 percent of law firms are still supporting their IT needs in-house or selectively outsourcing specific projects. IT support for both the help desk and network/server support is no longer a one-person or small department responsibility as it has become such a highly specialized field. Serious consideration should be given to outsourcing your firm’s IT to a professional company to reduce firm liability, increase cybersecurity, improve client service, increase user productivity and ensure disaster recovery. Not to mention, in most cases, there is a major cost-saving benefit ranging from 20 to 50 percent.


    • Examine the pros and cons of outsourcing all or part of your IT support needs.
    • Identify how to choose a provider.
    • Discuss presentations tactics to gain buy in from your executive committee.
    • Summarize strategies to reposition or exit current IT staff if the decision is made to outsource
    • Review implementation processes, including tips to make a smooth transition, training time, and management time commitment.

    Jennifer Colwell, CLM, is currently the Legal Administrator for McGill, Gotsdiner, Workman & Lepp in Omaha, Nebraska. She has 12 years of management experience in the legal industry. Her niche in helping law firms maximize technology to achieve more sophisticated financial analytics and streamlined processes through unified practice management software. Colwell has consulted on practice management software implementation projects for firms throughout the United States. Additionally, she serves on ALA’s Professional Development Advisory Committee and is Vice President of the Nebraska Chapter. 

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    • May 9

    Building a Culture of Employee Engagement in Government

    These are tough times for the public sector. Government is under enormous pressure to maintain and improve performance, while at the same time doing more with less. One proven response to this leadership challenge is to improve the level of employee engagement. Empirical research has clearly and convincingly shown that improving employee engagement will drive higher levels of individual and organizational performance. This session will be based on Lavigna’s book, Engaging Government Employees: Motivate and Inspire Your People to Achieve Superior Performance.


    • Explain what employee engagement is and why it matters, particularly in government.
    • Discuss why measuring employee engagement is critically important.
    • Breakdown the results of a national benchmark survey on the levels of employee engagement in both public and private sectors.
    • Analyze what public sector organizations have done to improve — and sustain — engagement.

    Bob Lavigna, Assistant Vice Chancellor and Director of Human Resources at the University of Wisconsin, has more than 30 years of experience leading public sector HR organizations and programs. He is an elected Fellow of the National Academy of Public Administration. He was also the first HR official to be awarded a “Henry Toll Fellowship” from the Council of State Governments. Additionally, Lavigna is the author of Engaging Government Employees: Motivate and Inspire Your People to Achieve Superior Performance.

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    • May 17

    Three Ways Performance Management Is Changing in 2017

    Research from the Corporate Executive Board found that the average manager spends more than 200 hours a year related to performance reviews. That’s the equivalent of 25 business days — nearly a month of work. And those managers, more often than not, consider it a waste of time. What’s more, 90 percent of HR leaders don’t even think reviews yield accurate information. So where does this leave performance management? How will it change moving forward? What can we do to lessen the waste of time and resources?


    • Explain the evolution of the workplace and how our needs have changed.
    • Discuss today’s performance management models.
    • Identify new ways to maximize the performance of your workforce.

    Robin Schooling, SPHR, SHRM-SCP, is Vice President of Human Resources with Hollywood Casino in Baton Rouge, Louisiana, and has extensive experience in a variety of industries, including gaming, banking and health care. She’s a regular speaker at HR, recruiting and business conferences. Additionally, she writes a HR blog and is on a mission to make organizations better by making HR better.

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    • Jun 1

    Best Practices in Using Billing and Invoicing as a Business and Client Development Tool

    This webinar will help you stay up-to-date on the best practices in billing and invoicing for business and client development purposes. Most lawyers do not embrace just how important billing and invoicing is to law firm clients. Learn how to make the most of billing and invoicing, which can save lawyers and law firms significant non-billable time, and improve collection times, realization and clients’ levels of satisfaction with the law firm and its services. Attendees will gain practical and useful strategies, tools, formatting, text and other useful billing and invoicing information, which can enhance attorney-client relationships and lead to new business opportunities.


    • Review best practices in billing and invoicing for business and client development purposes.
    • Outline how you, the lawyers in your firm and administrative staff members can make the most of billing and invoicing for client relationship and business development.
    • Discover practical, specific and useful strategies, formatting and text options, approaches and other useful billing and invoicing tools and information.

    Jennifer Petrone Dezso is a Principal with the BTI Consulting Group. She leads a team of analysts in transforming competitive and market data into actionable recommendations. Drawing on primary research and secondary data sources, Dezso develops proven best practices and reliable performance metrics to drive business growth and motivate high-powered professionals to embrace change and enhance performance. She frequently presents and leads training on market trends, driving success in the future for law firms, and implementing best practices in client relationship development.

    Julie Savarino is an attorney who holds an MBA in finance and marketing. She has served in-house as one of the first professional business developers for a major accounting firm as well as a business development director for a regional law firm. Savarino designed and taught one of the first law school courses on client relations and development. With more than 28 years’ experience and results, she is an internationally recognized expert in client and business development for lawyers, law firms, professional service entities and providers.

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    • Jun 21

    Communication for the Brave, the Meek and Everyone in Between

    Participants will learn two communication models — Create A Win-Win Conversation and Coaching Skills — and how to use them to have solution-focused conversations with lawyers and colleagues. The techniques help the brave gain buy in without bullying, and the meek initiate difficult conversations with aplomb.


    • Discover how to shift your mindset from right vs. wrong to awareness so that no situation seems insurmountable.
    • Recognize how to hear “no” as a request for more information, and make that work for you.
    • Relate how to gain buy in more quickly and with greater ease.

    Anne Collier, JD, is a Professional Certified Coach is a catalyst for executives and lawyers stepping into power. She gives her clients a competitive edge that gets them to their goals quicker and with more ease. Her work includes leadership and team development, personal branding and refining executive presence, business development coaching, and managing daily stressors. She works with clients to change organizational culture, using an integrated approach that leverages a variety of delivery methods.

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    • Jul 6

    A Profession on Notice: The Ethical and Liability Case for Why Law Firms Must Get Serious About Substance Abuse

    Recently, the Journal of Addiction Medicine published a groundbreaking study by Hazelden Betty Ford and the American Bar Association Commission on Lawyer Assistance Programs titled, “The Prevalence of Substance Use and Other Mental Health Concerns among American Attorneys.” Although it had been commonly presumed that the legal profession had a heightened rate of these problems, nobody expected the numbers — reported by only active, practicing attorneys — to rise to the level that they did. The study clearly revealed a full-blown crisis that cannot be ignored. This program will outline the enhanced ethical and legal problems which loom, but, more importantly, suggest 10 specific strategies which firms and administrators can employ immediately to address this issue. These strategies should be of increased relevance for any legal managers, both in respect to their own personal issues as well as their role in formulating and executing pro-active planning to prevent and reduce impairment within the firm. 


    • Review the findings of the study, emphasizing the number of actively impaired attorneys.

    • Explain the increased ethical problems the firm is likely to encounter if it does not address the issues raised in the study.

    • Describe the heightened legal liability the firm will face if a protocol is not established for identifying, confronting and assisting with substance abuse problems.

    • Discuss 10 specific strategies to initiate now to avoid ethical and legal consequences and to promote a culture of prevention, wellness and support.

    Link Christin is the Executive Director of the Legal Professionals Program at Caron Treatment Centers. He is the former Chief Executive Officer of Heightened Performance LLC, a behavioral health consulting firm. After decades of practice as an attorney followed by a second career of treating impaired attorneys in a residential setting, he founded Heightened Performance in order to bring his experience to the law firm and lawyer, the corporation and the law school. Prior to creating Heightened Performance, he founded and directed the Hazelden Legal Professionals Program, the first track of its kind at a major treatment center. 

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    • Jul 19

    Better Self-Management Through Type

    Participants will take TypeCoach online and at no charge to learn about their own Type and the Types of others. Unlike the standard CPP version of assessing Type, TypeCoach teaches learners about Type and gives them access to tools for better self-management after the webinar.


    • Discover how to use knowledge of one’s own Type to be more effective and less stressed.

    • Examine concrete Type-specific strategies for reducing stress and self-managing more effectively.

    • Identify ways to build stress- and self-management into daily routines. 

    Anne Collier, JD, is a Professional Certified Coach is a catalyst for executives and lawyers stepping into power. She gives her clients a competitive edge that gets them to their goals quicker and with more ease. Her work includes leadership and team development, personal branding and refining executive presence, business development coaching, and managing daily stressors. She works with clients to change organizational culture, using an integrated approach that leverages a variety of delivery methods.

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    • Aug 3

    Mindful Mentoring

    You will learn the fundamentals of developing successful in-house programs and best practices for handling increasing demands as your training curriculum grows. You can leverage the members of your firm in choosing training topics and then evaluate the training to ensure that your objectives have been met.


    • Examine how to get input from lawyers and other departments.
    • Illustrate how questionnaires and surveys can be used to enhance learning.
    • Compare effective forms of communication.Identify ways to collaborate with internal and external clients.

    Leah Lee has more than 9 years of experience in the professional development field and has worked for global law firms throughout her career, including Sidley Austin to now Winston & Strawn. From managing performance review processes to formal private coaching and legal training for many years, Lee has a passion for developing professionals to be the best they can be in their careers. She’s currently completing a master’s degree in Organizational Leadership/Human Resource Management at Villanova University.

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    • Aug 16

    Attorney and Matter Profitability

    Large firm principal administrators face unique challenges in day-to-day work, and you play an important role in elevating your organizations to new heights. By attending this webinar you will learn to calculate profitability by analyzing education strategies for attorneys that will improve results.

    Learning Objectives:

    • Calculate individual attorney profitability both from the working and originating attorney dimensions, including cost allocation methods to address the highly compensated attorney.

    • Analyze the data and strategies for educating attorneys on how to improve results.

    • Calculate matter profitability using actual, standard and team billable hours and the impact on cost allocations.

    • Analyze the data to identify changes that could positively impact the billing partner, the practice group and the firm.

    Charles O’Donnell is the Chief Operating Officer of Duane Morris LLP. He is responsible for the management and direction of all administrative and business areas of the firm. He is active in ALA and served in various capacities of the Philadelphia Chapter of ALA, including President from 1992 to 1993.

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    • Aug 22

    eMod Patent Center Update

    During this eMod Patent Center Update, key members from the USPTO will share updates with the development of Patent Center, which will replace EFS-Web and PAIR. Additionally, we’ll discuss progress from the eMod Text Pilot Program, and information regarding the Patent Center Beta Program.


    • Discuss key information about Patent Center and its impact to current EFS-Web and PAIR users.

    • Review the eMod Text Pilot Program and its overall impact to the new Patent Center tool.

    • Describe the Patent Center Beta Program and how to participate.

    Richard Fernandez is an eMod Project Manager at the United States Patent and Trademark Office. As the eMod Project Manager, he oversees the development of the new tool to replace EFS-Web and PAIR. He has extensive experience working with the Patent Electronic Business Center, and currently serves as the Manager of the entire call center. He also worked as a program analyst for EFS-Web, and provided support for PAIR.

    Lisa Tran is a Communications Manager for eCommerce at the United States Patent and Trademark Office. Currently, she is primarily responsible for communicating with stakeholders and gathering feedback for the eMod project. She also supports the EFS-Web and PAIR team. Prior to working with eCommerce, she worked in several different business units within Patents, including the technology centers, information management and business planning.

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    • Sep 7

    Finding the Balance Between Technology and Real Estate

    Technology continues to evolve the practice of law, but many firms do not consider how these advances also affect their portfolio and space planning requirements. In today’s competitive marketplace, law firms must consider how to reconcile the need to stay technologically nimble while planning for their real estate needs many years down the line. Join this webinar to learn how to bring together your firm’s technology and real estate needs.


    • Identify the steps to developing a technology and real estate plan for your firm.

    • Examine tactics used by law firms to integrate technology into their real estate strategy.

    • Breakdown the best resource allocation for your technology needs and how these costs affect your real estate.

    Jim Britt is a Senior Director for HBR Consulting and has more than 25 years’ experience in technology consulting, business development, and law firm management. Prior to joining HBR, he was the Managing Director at eSentio Technologies. He’s also held senior positions at several major law firms. Britt is a regular speaker on a broad range of topics including business continuity, IT Infrastructure design and planning, security, risk management, and strategic technology planning.

    Mitch Wickland is the Chief Information Officer, Occupier Services, at Cushman & Wakefield managing a team of technology experts in developing solutions, implementing and supporting client needs. For nearly 20 years, Wickland has focused on helping real estate organizations become better businesses by practically applying the right technologies.

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    • Sep 20

    The Mindful Law Office: Strategies for Reducing Attorney Stress and Improving Productivity

    Mindfulness is a hot topic in the legal profession, and much has been said about its effectiveness in reducing stress and improving productivity. As mindfulness becomes more familiar, it is time to shift the conversation from “why?” to “how?” This workshop will begin with the scientific evidence for the benefits of mindfulness, but it will focus on hands-on implementation. Attendees will learn basic mindfulness practices they can share with their attorneys. Of equal importance, they will learn strategies for creating a supportive space for these practices and helping attorneys integrate mindfulness into their workday.


    • Discuss the value of mindfulness with concrete scientific evidence.

    • Identify ways to share with their attorney’s basic mindfulness practices suitable for a variety of issues attorneys commonly face.

    • Develop strategies and structures for supporting lawyers who wish to integrate mindfulness into their work.

    Jon Krop is a lawyer, mindfulness teacher and founder of Mindfulness for Lawyers. He has taught mindfulness to partners and associates at Chadbourne & Parke, Dentons, DLA Piper, Finnegan Henderson, Foley Hoag, Foley & Lardner, Nixon Peabody, Sidley Austin, and Sullivan & Cromwell. Krop teaches a mindfulness workshop every semester at Harvard Law School. He has also taught at Brooklyn Law School, GW Law, New York University and General Electric.

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    • Oct 5

    Communication Strategies that Build Trust in the Workplace

    Trust is essential across all levels in organizations, yet it can be extremely difficult to obtain. Most managers and employees agree that trust enhances team synergy and reduces overall on-the-job stress. However, one of the main reasons that employees feel dissatisfied in their jobs is lack of trust in the relationships with their managers and colleagues. Building trusting relationships requires practice and effort. Join this webinar to focus on the key areas of building and breaking trust in the workplace, as well as various strategies that managers can implement to create and maintain productive employee relationships and team satisfaction.


    • Determine the elements of trusting relationships
    • Define key factors that break trust at all levels in the organization
    • Practice strategies that can help promote team synergy and foster productive relationships
    • Explore tactics that can create trust early in new employee relationships

    Sabrina Franconeri, D.Sc. has 15 years of professional development and education experience, and has spent a decade in the legal field. She has significant experience in staff and attorney development, particularly in the area of competency-based training curriculum creation and implementation.  She has done extensive research on generational differences with regard to legal professional development and has spoken on this topic at several conferences. Dr. Franconeri serves as the Professional Development Manager at Sterne Kessler Goldstein Fox in Washington, D.C. and spent the earlier part of her legal career at Reed Smith, LLP in Pittsburgh, PA. She is also a member of the Professional Development Consortium.

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    • Oct 18

    Five Principles of Productive Email

    A badly written email can mean the end of a long client relationship. Emails reflect on the credibility, professionalism and quality of the entire firm. Excessive email use causes drastic declines in productivity as people continually interrupt concentrated work to check and send email. This webinar covers five principles of productive email, which is excerpted from Worktalk’s two-hour Ten Principles program. In this session, people learn to use email to enhance rather than undermine relationships, to escape the tyranny of constantly checking and sending email, and to make a professional impression with every email. As a result, they get more done and generate more productive responses to their emails. In addition, training people in email principles reduces the risk that they will get into legal trouble because of ill-considered emails.


    • Identify the purpose, analyze the reader and state the main point of an upcoming email.
    • Recognize how to write a powerful subject line for an upcoming email.
    • Discuss three strategies to make you more productive at using email.

    Elizabeth Danziger is the Founder of Worktalk Communications Consulting, which enables people to achieve success through better writing. With 28 years of experience, Danziger has trained businesspeople from throughout the United States and has worked with executives from many major corporations. She has authored four books, the most recent of which is Get to the Point!

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    • Nov 2

    Workplace Violence: How to Keep Your Organization Safe

    It is an unfortunate fact that, on average, not a week goes by without news media coverage of the latest workplace homicide. Many believe that the acts of violence in the workplace are random and unpredictable, when in reality, many cases are completely preventable. This presentation provides large and small employers with the tools they need to prevent workplace violence and keep their business safe. It includes exercises and scenarios designed to prepare people for real-life situations.


    • Explain how to visually imagine a situation of workplace violence as it might occur and mentally prepare for the actions to take to keep you and others safe.
    • Identify ways to avoid hiring people who may be prone to violence.
    • Recognize the warning signs that lead to workplace violence and how to intervene when these signs exist.
    • Discuss protocols for dealing with problem employees that will be less likely to result in confrontational behavior.
    • Identify protocols for termination less likely to result in violent behavior.

    Jeff Lanza was an FBI Special Agent for 20 years. He saw employee security issues from both sides of the equation. For four years, he was in charge of corporate security for the Kansas City region of the FBI. He later assessed and managed security issues by serving as an employee assistance specialist, helping agents and other personnel to handle job related stresses. He was also an investigator and spokesman for the FBI for most of his career.

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    • Nov 15

    How to Build a Budget You Can Count On

    The end of the year is approaching and your managing partner or executive director has asked you to prepare the budget for the firm. Where do you start? How can you accurately predict and then control the financial results for the next year? How do you get it approved? This introductory session will answer these questions and more, as well as provide you with a working model spreadsheet in Excel.


    • Identify the key drivers in building a budget.
    • Determine how to predict accurate financial results.
    • Devise how to control the financial results for the new year
    • Discuss how to get the budget approved.

    Mike Palmer is a former CPA and the Executive Director of Allen Matkins Leck Gamble Mallory & Natsis LLP, a California-based law firm with 200 lawyers and five offices. An ALA member since 1987 and a past president of ALA, Palmer has worked in public accounting and has held various finance and administration positions, in addition to his law firm experience of more than 29 years.

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    • Dec 7

    Analyze Data Quicker and Easier Than Ever Before with Excel Pivot Tables

    Excel PivotTables have been around for more than 10 years. Yet, so few law firms utilize them effectively. Their usefulness exists for data analysis in litigation cases and financial analysis for partners. For anyone who works in Excel, PivotTables can literally save you hours of time every day. They allow you to adjust how you view data on the fly in seconds with just a few mouse clicks. Best of all, creating a PivotTable is so much easier than you might think. Once you learn how to do it, your Excel world will be changed forever. This session will demonstrate practical examples of when PivotTables are useful and the basics of how to create one.


    • Explain how to create a PivotTable, as well as how to convert a traditional Excel table into one.
    • Discover the potential of reporting financial and statistical data to your partners through PivotTables in real time.
    • Summarize thousands of records with a few mouse clicks.
    • Create a pivot chart that is user responsive based on predefined filters.

    John Federico is an attorney and Senior Consultant with Affinity Consulting Group. Prior to joining Affinity, he practiced law for nine years, litigating personal injury cases, insurance cases and numerous appeals. Federico is also a licensed patent attorney with degrees in electrical and computer engineering. A member of the Ohio State and Columbus Bar Associations, Federico now specializes in HotDocs document assembly software and software training, including integrations with case management systems such as LawBase, Amicus Attorney, Time Matters, Actionstep and PracticeMaster.

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    • Dec 20

    Difficult Decisions: When Ethics & Orders Cross

    What do you do when a partner or superior gives a directive, and you have that uncomfortable feeling it’s not appropriate, or it conflicts with your personal or organizational values? What if it is flat out unethical or illegal? Do you speak up or simply do as you are told? Does everyone in your firm know who to go to, or how to handle a difficult decision, and will they act appropriately when confronted with unethical behavior? Ethical decision making is a complex process, requiring moral awareness and judgment. Join this session to get help with these difficult decisions and receive a framework for effective ethics management.


    • Discuss the impact of individual values and organizational culture on an ethical workplace
    • Examine unethical behavior from risk management and cost perspectives
    • Review examples of unethical behavior and describe frameworks for ethical decision making
    • Identify how to develop and communicate organizational ethics for your firm

    Steve Wingert, CLM, is a 20-year veteran of law firm administration, Past President of ALA, and director of administration at Thompson Coburn LLP. A forward-thinking leader, he understands the leadership and management challenges within law firms. Wingert holds masters’ degrees in human resources and business administration, and is currently a doctoral student in interdisciplinary leadership at Creighton University. 

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