Leadership Styles (Clarified!)
Production date: 02/05/15
As a legal administrator holding a senior position in your firm, you’re likely an accomplished manager. Charged with the unenviable task of ensuring effective and efficient operations, you’re typically stuck between balancing the conflicting expectations of the lawyers and those of the front-line staff. No easy task. But this is the task of a leader more than a manager. In this one-hour webinar, author and educator, Cy Charney, will help to bring clarity and sanity to the challenges of managing from the middle. He’ll offer a variety of strategies that you can use when challenged to influence events and people in your organization.
- Determine the differences between leaders and managers
- Identify why leadership is a key to personal and professional success
- Review the best theories on the attributes of great leaders
- Develop a workable model of leadership
HRCI Credits: 1 hour HR (General)
This program has been approved for 1 (HR (General)) recertification credit hours toward PHR, SPHR recertification through the HR Certification Institute (HRCI).
How to request an HRCI certificate:
- If viewing webinar with your own personal subscription, please send a copy of the certificate of attendance from WestLegalEd to ProvDev@alanet.org and the program ID certificate will be emailed to you.
- If viewing webinar as part of a group, please request credit in writing and have group leader email a copy attendance sign in/out sheet to ProvDev@alanet.org and the program ID certificate will be emailed to each individual in the group who requests it.
CLMSM Credits: (Note that only the CLM credit available for this webinar is stated below. If a credit is not stated, it is not available for this program.)
CLMSM Application Credit: Organizational Development
CLMSM Recertification Credit: 1 hour in the subject area of Communications & Organizational Management (CM)
CLMSM App Credit for Functional Specialists: 1 hour in the subject area of Communications & Organizational Management (CM) towards the additional hours required of some Functional Specialists to fulfill the CLM application.
Send: Effective E-Mail Messaging
Production date: 01/21/15
E-mail is the boon of the modern world and the bane for most of us working in it. It’s a great means of communication, but are we getting our message across? Join this webinar to learn how to enhance your e-mail writing communications. Learn how to write a meaningful subject line, how to focus your message, proofread it, and a host of other etiquette e-mail tips that will allow you to make better use of this amazing tool.
- Identify how to write e-mail messages more effectively and productively
- Discuss how integrating this communication tool with others produces a better result for everyone
It’s 2015: What’s New In Managing & Providing Access to Email and Other Electronic Records in the Public Sector?
Production date: 01/13/15
Attempting to manage e-mail under federal and state records laws have been vexing administrators for the last two decades. However, a recent Managing Government Records mandate from the U.S. Archivist requiring federal agencies to manage e-mail in electronic form by the end of calendar year 2016, and requiring the transfer of all permanently valuable electronic records to the National Archives in digital form by 2019, represent important policy initiatives that both federal and state administrators in the public sector should know about. Additionally, the new “Capstone” policy for e-mail being implemented by federal agencies represents an important policy development with implications both for records management as well as responding to Freedom of Information and Right to Information requests.
- Understand the U.S. Archivist’s Managing Government Records Directive’s requirements for e-mail and other electronic records
- Inform how the new Capstone policy for e-mail holds the potential to help solve records management issues for e-mail while improving the ability of agencies to provide access to public records in electronic form.
- Determine best practices for electronic records management under the Directive and related policies.
Jump-Starting Your Team for the New Year
Production date: 01/08/15
In a world where everything happens NOW, today’s leaders must be on top of their game, and “psychologically hardy” as both supportive and motivational models for others. Join this high energy, thought-provoking webinar with the Stress Doc to learn the three keys to interactive, inspirational leadership and team resilience. Discover the Doc’s compelling and motivating model: “The Four ‘P’s of Passion Power.” Learn to inspire and literally “breathe life" into your troops, defuse burnout, and disarm a critical aggressor while affirming integrity and building trust.
- Examine the research-based “Four ‘C’s of Psychological Hardiness”
- Determine the “Four ‘R’s of PRO Relating”
- Identify the model of “Passion Power” – being Purposeful-Provocative-Passionate-Playful
- Describe tips and techniques for team resilience & responsiveness
Problem Solving: Tips and Techniques
Production date: 12/17/14
Most of us have faced obstacles to achieving our goals. How we deal with these is the key. This webinar will provide practical tips for identifying and triaging problems, implementing solutions and successfully communicating these solutions to co-workers, colleagues and clients. Learn techniques for identifying and prioritizing problems in the work place, and how to best communicate them.
Electronic Billing & Matter Management: They Were Always Meant
For Each Other
Production date: 12/09/14
In the beginning, there was a lots and lots of paper – inches-thick of law firm bills. Today, most legal organizations use electronic billing systems that incorporate matter management, allowing for easier budgeting, bill review and data gathering. Join this webinar to find out how to use matter management information to more effectively reap the benefits of your electronic billing system to tighten budgeting and forecasting, and ensure you legal organization’s long-term prosperity.
The Workplace Law Landscape: Trends and Challenges
Production date: 12/04/14
Get ready for a lively recap of the most significant employment law developments over the past year and an insightful analysis of what lies ahead! Find out the practical implications of these developments and emerging trends for your law firm or legal department. You’ll also hear what is new regarding fair employment, disability management or health care developments. Stay one step ahead of the ever-changing employment law landscape.
Microsoft OneNote, The Everything Bucket You've Been Looking For
Production date: 11/19/14
In the age of all things digital, there is now OneNote: Microsoft’s digital notebook solution that can make keeping track of “all the info you need” a simple thing to do. This recent addition to Microsoft Office may already be installed on your computer. Learn how to tap into it, take and share notes, and simply get more done.
Risk Management Considerations in IP Practice
Production date: 11/11/14
What if there was a way for IP-related malpractice claims to cost less money, time, emotion and reputation? Join this webinar to discover how. You’ll look at several IP specific risk management considerations, such as: how to better formalize the relationship with foreign associates; how to manage the risks associated with IP attorneys working remotely; how to balance the risk/reward of maintenance fees and annuities. Help your IP practice thrive by reducing the severity and frequency of its claims.
Financial Management — It's More Than Just Billing and Collection
Production date: 11/06/14
No one would argue cash is king in the business of law. Managers and owners of the law firm need to implement best practices in financial reporting, monitoring and benchmarking their performance to ensure financial success. But there is no “one-size fits all.” Join this webinar to discover the keys to identify your firm’s specific needs and how to manage these for long-term profitability for your firm.
Production date: 10/15/14
Change is a constant, and if you can understand and manage it well, you can handle the challenges in your firm. But strategies for managing change depend on one’s role and level of seniority in a firm. Join this webinar to look at managing change from multiple perspectives. We will look at change theory, change psychology and practical aspects of managing change. Leave armed with new confidence in how you manage the challenges of change in your firm and in your life.
Leading the Way Strategically
Production date: 10/02/14
“If you don’t know where you are going, any road will get you there,” said Lewis Caroll.
The varied interests of partnerships can make the development of a singular vision and achievable goals a challenge. Yet through leadership, a systematic planning process, and accountability, it can be accomplished, and implemented. How does firm leadership make this happen and succeed? This webinar will walk you through the role and the approaches a successful leader can use to develop a plan. You will also get the steps that can be incorporated as you work through the process and end with a focused, executable plan.
Webinar PowerPoint PDF
Billing and Collections: No One Told Me I Would Have to Do This!
Production date: 09/17/14
Are you ready to learn how to get firm management and partners to see that running a law firm is a business? Learn how to overcome the political and cultural hurdles
associated with the introduction of timekeeping best practices. You will hear how to develop approaches that make time entry an easy, daily function and still be seen as providing assistance without overstepping your bounds.
Writing for Legal Administrators
Production date: 09/09/14
Learn how to write and be heard! Join this webinar to explore how a few key writing tips can improve your message and enhance your writing experience. Whether you are writing
a detailed analytical memo, an important e-mail message, a request for proposal, or any of the myriad types of administrative writing, you will learn how to break
through writer’s block, write with confidence, and maintain professional credibility through clear, active and persuasive writing.
Having Fun with the Hungry, Hungry HIPAA Hurdles: An Update on HIPAA Compliance
Production date: 09/04/14
Do you have the full scoop on the new Health Insurance Portability and Accountability Act (HIPAA) regulations? Do you understand what business or client records are considered protected health information (PHI)? Do you know what new standards must be met for your firm or legal department to be compliant? Join this Webinar to figure it all out!
The Mystery Revealed: Completing Professional Liability Contracts
Production date: 08/20/14
What really happens to your firm’s liability insurance application once it leaves your desk? Completing applications, obtaining bids, and selecting the professional liability coverage that’s right for your firm can be arduous and risky. Join this webinar to gain insight into the professional liability insurance industry and the underwriting process. Learn how your answers can work for (or against) you!
Legal Secretaries: The Future of Law Firm Staffing
Production date: 08/07/14
The future of the legal secretary is in flux: there are fewer today, and their role is changing. What skills and abilities are required for the next generation of
legal secretaries? What should they be doing? How do you create a culture that encourages your staff and attorneys to develop the legal secretary’s strengths? Join
this webinar to learn the answer to these questions — and more — about the evolving legal workplace.*
*Please note that, due to the proprietary nature of this week’s webinar content, PowerPoint slides will not be available for download.
Financial Tips for Contingent Fee Practices: How Do You Manage?
Production date: 07/22/14
How well do you manage the contingent fees for your firm? You invest a significant amount of your expertise, time and the firm’s limited financial resources in each case, weighing the odds of getting a reasonable return on the investment. Join this webinar to gain financial tips, tools and practical advice that will help you to mitigate the financial risk found in contingent fee cases.
Cyber/Privacy Insurance: What's the Deal?
Production date: 07/16/14
So what is the deal? The news media has covered data breaches causing the public (and you) to be concerned about your own personally identifiable information… but what about the
implications for your law firm? Today’s administrator is inundated with insurance products, webinars and social media scares. Join this webinar to learn what cyber/privacy exposure
to consider before you “bet the firm” on your decisions in this area.
Listening Pays: Be a Better Legal Administrator through the Power of Listening
Production date: 07/02/14
Everything rises and falls with listening. Yet it’s estimated that the average person ignores, forgets or misunderstands at least 75% of what they hear. Join this interactive webinar,
and leave challenged to develop a listening leadership focus in your professional and personal life. Learn how the value of listening is fundamental to effective leadership and team
success, paving a direct pathway for you to solve conflicts, increase results, foster respect, build teamwork and strengthen credibility.
The Paradox of Profits & Using Metrics that Matter - Pete Peterson
Production date: 06/18/14
Is the law firm across the street (where a partner's spouse works) more profitable than yours? What is an acceptable profit margin and how does leverage impact profit margins?
Some law firms struggle with identifying what to measure, and how metrics and analytics can support business strategies. Be sure to join this webinar that will assist you in knowing
how to identify metrics that provide insight on how your firm is performing.
ACA Compliance in 2014: Mundane or Time Consuming and Problematic?
Production date: 06/05/14
You've heard about ACA compliance, but have you actively engaged your broker and employees in the implementation details? 2014 is the year! And while the employer mandate was
delayed until 2015, in most cases, you must be prepared to comply on January 1, 2015. 2014 requires compliance with the en force 90 day waiting period restriction for all plans.
2014 requires you to be preparing your look back period to determine whether you're an Applicable Large Employer or not. Finally, 2014 requires you to be measuring all employees
hours to determine who will be considered full time and eligible for benefits in 2015 and who won't.
Medicare: The Ins & Outs
Production date: 05/21/14
Whether you are an HR professional, someone about to go onto Medicare or someone currently on Medicare, you need to better understand the essentials of Medicare, the important
dates to file, where to find information, and what options are available in today’s ever-changing marketplace. You will discover how Medicare may coordinate with other coverage
and how to make decisions about coverage offered by your firm. Gain a more thorough understanding of Medicare with the instructor’s real world scenarios to help you apply the
Not recorded, no audio was available
The Basics of Understanding and Working with Government Contracts
Flying at a high level, this presentation will provide a context for recognizing and working with common types of government contracts. Government agencies accomplish many of their
responsibilities through a variety of contracting mechanisms. You will learn about legal and policy requirements that present unique challenges in government contracting and some
best practices for handling contract documents and monitoring contract performance.
Leading with Integrity
Production date: 05/01/14
With just the right touch of humor, Jeff Lanza, retired FBI Special Agent, will help you to develop, inspire and maintain a culture of integrity. Chronicling real FBI cases that
show the root causes of unethical behavior, he will provide a positive framework for creating an environment that will help ensure your employees maintain their moral compass.
Join this engaging presentation to take back a renewed sense of accountability, truthfulness, commitment to priorities and a well-defined mission to your firm.
Working with Excel PivotTables – Part 2
Production date: 04/16/2014
If you are already using basic PivotTables, you do not want to miss this chance to turbocharge the power of Excel’s most powerful function. Learn how to extend the functionality
of your PivotTables by adding calculations inside your PivotTables, apply advanced filtering techniques, and build PivotCharts to communicate the real meaning behind the numbers
in your PivotTables graphically.
24/7: Surviving or Thriving?
Production date: 04/03/2014
The pressure to be available and on call during every waking moment of the day - and the sleeping ones too - is on! Let’s look at what it takes to set boundaries that are healthy
for you and your firm. Explore the conversation that creates parameters for work and play, take a look at how you play a role in the development of expectations, and what it takes
for you to change that internal messaging. Along the way you will receive some specific tools for relieving stress, being mindful and present to your life - at both work and home.
Persuasive Writing Skills
Production date: 03/19/2014
You need to write a persuasive memo to stakeholders, clients or staff. How well are you prepared? While all writing skills are significant in the legal environment, the ability
to write persuasively requires a specific form of writing that demands attention to form, analysis of the intended audiences’ motivations, and the use of valid reasoning and
supporting documentation. During this webinar, participants will not only examine the key elements of persuasive writing, but will work on developing and enhancing superior
Document and Matter Management: Getting the Best of Both Worlds
Production date: 03/11/2014
Explore the unique value of document management and matter management systems to your corporate law department. Learn how to effectively integrate the two systems, define expectations for use and enable users to quickly access the information they need.
Working with Excel PivotTables Part I
Production date: 03/06/2014
PivotTables are the most powerful feature of Excel, yet few professionals use them in their day-to-day activities. For some, PivotTables are too intimidating; for others,
PivotTables are a foreign concept. With a little information, guidance, and demonstration from your instructor, you will be ready to begin using PivotTables to accomplish
routine analysis and reporting.
Personal Injury / Plaintiff: Avoiding the Pitfalls of Legal Marketing
Production date: 02/25/2014
Today’s administrator is bombarded with marketing requests and solicitations to help enhance their firm’s profile, boost their rank on Google or buy into a media campaign. Where should you
spend the firm’s money, and what will drive the most revenue? Join this webinar to gain a better understanding of search engine optimization (SEO). Learn three tips to give your website
more meat and get a better sense of how people are hiring lawyers.
RFP Drafting for Legal Industry Professionals
Production date: 02/19/2014
RFPs are a critical tool in getting what you need for the price you want. Join this webinar to see how to get the biggest bang for your buck and get up-to-date best
practices in RFP creation and legal industry vendor sourcing. Hear tips on avoiding common mistakes and oversights that could expose your organization to unnecessary
risk. Learn how to clearly state requirements, gather ownership support, and assess and mitigate risk. Legal Industry Operations and Administrative Professionals at
any level will benefit from this session.
Conducting Effective Performance Reviews
Production date: 02/06/2014
To get things done in today's law firms, today’s managers have to enable others to act. Effective managers foster collaboration and trust. They make it possible
for others to do great work. Hear how to build confidence and competence to leverage your employees' every day performance by conducting a constructive performance
review. Learn how to eliminate the stress and uncertainty of the performance review process, and how to conduct an engaging performance review that instills
confidence, commitment, motivation and productivity in your employees.
Project Management: People + Process = Success
Production date: 01/02/2014
Today's administrator has quietly slipped into the role of the unofficial project manager. But project management isn't just about managing logistics and hoping
the project team is ready to play to win. The skills of "informal authority" are more important than ever before, so team members are inspired to contribute to the
project's success! In this webinar, you will hear how to implement a disciplined process to execute projects, master informal authority and in the process, save
time and money for your firm.
Production date: 01/14/2014
In December 2013, the US Patent & Trademark Office officially implemented two international intellectual property treaties -- The Geneva Act of 1999 and The Patent Law
Treaty of 2000. This webinar will answer questions patent administrators need to know about the new Patent Office rules relating to these treaties.
Safeguarding Assets and Related Internal Controls
Production date: 01/15/2014
How secure are your firm's assets? Today’s businesses must implement controls beyond traditional physical safeguarding. Examine the evolving landscape related to the
proper and necessary protocols to identify, preserve and protect your firm. Learn how to identify and address opportunities to improve controls for both tangible assets
and the intellectual property of the firm.
MS® Office Tips & Tricks for Law Firms (OM)
Production date: 01/16/2013
Take the Microsoft Office Suite to the next level of productivity! Learn advanced tips and tricks for Word, Excel, Outlook and PowerPoint, including how to share, edit and
simultaneously review files with others across geographies and times zones. Get an overview of what law firms are using Access for and applications for OneNote and the entire
Document, Document, Document!
Production date: 02/06/2013
We’ve said it to our attorneys and managers too many times to count: “Have you documented it?” Far too often, the answer is “no.” As we know, proper documentation is crucial for a myriad of employee relations issues. But the key is not only what is written, but also how and when it is delivered.
Profitable Law Firms - There's no APP for That
Production date: 02/20/2013
There is no "silver bullet APP" to make our firms profitable, but there are many principles and ideas that we can embrace for our firms to become stronger and more viable. Join this session to identify applications and opportunities and gain insight on how to implement changes to create a more profitable law firm.
Initiating Alternative Fee Arrangements
Production date: 03/20/2013
Reality: your clients are demanding changes in the way your firm bills for work. And with some clients taking matters into their own hands (refusing to pay for associate or paralegal time; demanding discounts; and more), it may be time to structure alternative fees.
Mentoring: It?s Déjà Vu All Over Again
Production date: 04/17/2013
Mentoring involves more than simply passing on knowledge and information, and has always played a prominent role in the legal profession. Good mentoring passes on the true art and science of the practice of law.
Marketing (Mis)Alignment: Closing the Gap Between Marketing and Law Firm Leadership
Production date: 05/15/2013
Marketing need not be, and should not be, conducted in the dark. You need to better understand how law firm leaders and law firm marketers think. What is the core thinking about marketing and business development? How do law firms quantify marketing success, the return on investment and top-line versus bottom-line results? Join this Webinar to learn the results of a joint research between members of the Association of Legal Administrates and the Legal Marketing Association. Gain fresh perspectives on marketing and business development that will shed new light on how to improve your firm's performance.
Negotiating the Law Firm Lease: Top Strategies and Lease Clauses that will Improve Your Firm?s Bottom Line!
Production date: 07/17/2013
With the market moving quickly, discussions with landlords can sometimes feel as though one is negotiating on shifting sands. Knowing how to properly plan for both the expected and unexpected over the life of the lease can result in substantial savings. Flexibility is key, and this webinar is designed to dive into the ways you can position your firm to address changes and opportunities.
Leveraging Technology for Small Firms
Production date: 07/19/2013
Let’s face it, the array of technology choices is overwhelming; and in a small firm, you cannot afford to make bad tech decisions. Join this session to learn how to optimize your small firm technology and your budget. Hear some strategies on how to get the most out of the technology you currently own, along with how to get the most bang for your buck when buying new technology.
Financial Reporting Methods that Allow Intelligent Business Decisions
Production date: 08/21/2013
Presenting easy to understand and valuable monthly and annual financial information to management is critical to the success of your firm or organization. Join this Webinar to learn how to convert confusing accounting data into a useful format such as what you see on the dashboard of a car bringing a fresh approach to your presentation. The speaker will also provide guidelines on how to determine what information you should present and who should receive it.
Forecasting the Realistic Budget (FM)
Production date: 09/18/2013
Budgeting can be a challenge in good times, let alone when economic times create new obstacles. But imagine how a well thought-out process and a well-constructed budget can help set the tone for a roadmap to the future. Learn methods to achieve a balanced approach to revenue assessment, expense management, cash flow and modeling budget assumptions. An Excel® template will be used to show how modeling different "what if" scenarios can help create a workable and realistic budget.
Saying the Hard Things with Aloha (CM)
Production date: 10/16/2013
Great leaders are great communicators, particularly when things get hard. Whether delivering a poor performance review or downsizing and letting people go, conveying difficult messages is one of the most challenging things a manager does. The word Aloha can mean many things, including compassion, grace and charity. Learn how to communicate with Aloha to say the hard things without detracting from the message.
The Ethics of Email and Social Media
Production date: 11/13/2013
This interactive program uses hypotheticals to explore the unique and quickly evolving issues involving lawyers' use of electronic communications, documents and social media, including: e mail's and social media's effect on the creation and termination of attorney client relationships; communications with adversaries (intentional and unintentional communications, and lawyers' ability to check adversaries' communications for hidden "metadata"); communications with clients (including the importance of confidentiality); the role of electronic communications and social media in discovery; the dangers of juries' and judges' use of new technologies to communicate and conduct independent research; the use of e mail and social media in lawyer marketing (including how the rules vary with the intrusiveness of the marketing).