Schedule and Education

Friday, August 3
9–11 a.m.

LI10: Legal Departments, Operations and Service Delivery Today and Tomorrow: The Inside View

In this session, the Corporate Legal Operations Consortium (CLOC)’s leadership will discuss how the increasing value general counsels (GCs) and their teams have delivered clients over the last 40 years has led to an evolution in the GC role — from risk manager to trusted adviser. GCs are now drivers of business strategy and corporate success. What was once the domain of big firm partners is now the domain of the GC and their in-house teams. 

This transformation has led to significant changes across the industry, especially as GCs can’t do it all alone. However, rather than looking to law firms as they once did, today sophisticated in-house teams led by their legal ops function drive service delivery. Law firms, legal services organizations (LSOs), technology providers and others offer resources to craft sophisticated, highly tailored coverage models. 

With legal ops functions managing and directing hundreds of billions of dollars worth of spending under a mandate to run their departments like a business, a lot more change is on the horizon.

Learning Objectives:

  • Identify the key business, legal and law practice management drivers at the heart of the ongoing evolution of the role of the GC.
  • Discover insights on how process and technology are being used by legal ops function to ensure quality service delivery.
  • Infer how GCs and legal ops teams are thinking about service delivery.
  • Review how in-house teams look to use outsourcing to drive quality and efficiency.
  • Recognize the influence of regulators and law schools on legal support models and for future service delivery.
  • Examine how regulatory change/inaction will impact issues such as the unauthorized practice of law.

Audience Statement: This intermediate session assumes that participants have a working knowledge of law practice management, legal marketing and basic economic principles.

CLM® Credit:

CLM 2017-Logo-JPG

CLM Application Credit for Functional Specialists: 2 hours in the subject area of Legal Industry/Business Management (LI) toward the additional hours required of some Functional Specialists to fulfill the CLM application.

CLM Recertification Credit: 2 hours in the subject area of Legal Industry/Business Management (LI)

CPE Credit:

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Participants will earn 2.4 CPE credits

Field of Study: Business Management & Organization — Nontechnical

Prerequisites: None

Who Should Attend: Administrators of large law firms.

Advanced Preparation: None

Program Level: Intermediate

Delivery Method: Group Live


Friday, August 3
1:30-3 p.m.

OM10: Innovate and Improve Service with the Use of Technology

As firms race to consider what innovation means to them and how it can impact their firm, many have already jumped in and leveraged technology in innovative ways. We’ll cover some industry-wide trends and showcase several firms’ own innovation initiatives, including practical use cases of artificial intelligence.

Learning Objectives:

  • Recognize what is happening in the market with innovation, artificial intelligence (AI) and other changes in technology.
  • Identify what their peers are doing to apply innovation at their firms.
  • Discuss practical examples and use cases of artificial intelligence.


Saturday, August 4
8:30-10:45 a.m.

CM20: Mastering the Possibilities of Positive Leadership

Positive leadership is not a “Kumbaya” or “let’s all be happy” approach to business. It is the hard science of positive psychology and human behavior applied to business in a practical, useful way.

Today’s law firm business leaders work in an increasingly fast-paced, high-pressure environment with little time for reflection or carefully considered decisions. A positive leadership approach helps balance busyness, build resilience and create a fast path to goal achievement.

Learning Objectives:

  • Identify a strengths-based approach to building your leadership capabilities and capacity in your team.
  • Recognize the benefits of simple interventions such as mindfulness and positive behavioral practices to help gain control of your work and your day.
  • Discover enterprise-wise methodologies — such as appreciative inquiry — that tap into the positive core of individuals and organizations.

Audience Statement: This advanced session assumes participants have 10-plus years of work experience.

CLM Credit:

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CLM Application Credit: Application Management Category: 2 hours in Organizational Development

CLM Recertification Credit: 2 hours in the subject area of Communications and Organizational Management (CM)

CPE Credit:

CPE Logo

Participants will earn 2.4 CPE credits

Field of Study: Communications

Prerequisites: None

Who Should Attend: Administrators of large law firms.

Advanced Preparation: None

Program Level: Advanced

Delivery Method: Group Live