Virtual Conference

Did you miss this year’s Annual Conference & Expo?

Three of our highly anticipated sessions were streamed live and are now available as recordings for purchase. People from four different countries participated in last year’s virtual conference.

If you would like to see a few samples from this year’s virtual conference sessions, visit the Virtual Conference page and click on the sample video thumbnails to get a sense of what to expect. If you have any questions, please contact

Purchase 2018 Virtual Conference Recordings

“Because of work obligations I was unable to attend the 2016 ALA Annual Conference in person. I had some doubts about attending it "virtually" but wanted to at least have a taste of the conference. My expectations were somewhat low since I knew this was the first year for this virtual offering, but I couldn't have been more wrong. From registration to login, to viewing/hearing the presentation, I felt like I was there. I actually texted some of my firm's colleagues who were participating in that session live, sharing my thoughts on the content of the presentation. The presenters were dynamic, and I was fully engaged throughout. Kudos to ALA for once again stepping up their game with new offerings and technology!”

Pam D. Satterfield
Shook Hardy & Bacon
Greater KC Chapter
Member since 2006


CM20 - Building Trust and Respect in the Law Firm Through Understanding Behavior Styles

Date: Friday, May 4

Time: 10:30 a.m.–12 p.m.

Speaker: Michael Nash

This interactive workshop explores the four spectrums of human behavior and reveals how attorneys, legal management professionals, managers and employees can use the behavior styles theory to increase trust, respect and morale in their law firm. In this session, you'll examine the ways people process information (think to talk versus talk to think), display emotion, make connections, deal with change and handle conflict. You'll also identify your own style combination before learning ways to identify the style of others. This helps us "get" one another (understanding plus empathy), and enables us to see where and how we can make slight adjustments in our own style to better meet the needs of those around us.


  • Discover and gain an appreciation for your own behavior style combination.
  • Develop a better understanding of your general impact on others.
  • See the importance of — and specifically how — to adjust styles slightly to better meet the needs of others.
  • Identify different behavior styles among employees.
  • Recognize signs of stress and burnout by noticing an individual's behavior style cues.

OM22 – Why Today’s Impatient, Impulsive and Intolerant Clients Are Leaving Your Firm

Date: Friday, May 4

Time: 2:15 p.m.–3:30 p.m.

Speaker: David Avrin

More than ever, today's customers are inundated with good choices. Outdated notions of loyalty and service are ignoring the profound market shift that is driving too many customers to your competitors. So, how do you win their business when patience is short and alternatives are only a short drive or a click away? In this hard-hitting and entertaining presentation, we'll shine a light on this monumental shift in buyer behavior and expectation, while showing your team everyone's role in eliminating barriers, engaging customers, educating prospects and building your brand.


  • Examine all the choices available from the customers' perspective.
  • Discuss how stories of lost opportunities at every level reach the masses and why it matters.
  • Recognize how missed moments and maddening policies are contributing to lost sales and negative reviews.
  • Discover why differentiation trumps competency and connection earns sales.

HR26 – Accommodations and Leaves of Absence: Law Firms Confronting the FMLA and ADA

Date: Friday, May 4

Time: 4:15 p.m.–5:45 p.m.

Speaker: Michael Cohen

When a law firm employee needs time away from work for an illness or injury, or after the birth of a child, the employee is concerned about two things: 1) Will I still have my job? and 2) Will I get paid while I am away? Correctly answering these questions requires a law firm employer to master the interplay of laws governing leaves of absence, including the Family and Medical Leave Act (FMLA); the Americans with Disabilities Act (ADA); and insurance programs, such as short-term disability and workers' compensation benefits


  • Identify best practices for coordinating these obligations.
  • Discuss one of the most challenging FMLA administration issues —intermittent FMLA absences.
  • Explain how manager frustration with unanticipated absences due to chronic conditions can lead to increased legal risks when managers are unaware of their obligations under the FMLA.
  • Examine how employee abuse of intermittent FMLA leave lowers coworkers' moral and negatively impacts operational efficiencies.