On-Demand Webinars 

    • Apr 25

    The New Wage & Hour Compliance Requirements: Is Your Law Firm Well Positioned?

    In the latter part of 2016, the United States Department of Labor (“DOL”) was poised to expand worker coverage under the Federal Fair Labor Standards Act (“FLSA”); extending overtime protection to almost five million white-collar workers by significantly increasing the minimum salary for exempt status employees and bringing misclassified independent contractors under the umbrella of the FLSA. However, with about only a week to go before the implementation of new Regulations scheduled to take effect on December 1, 2016, increasing the minimum salary for those exempt status employees, a federal judge in the Federal District Court for the Eastern District of Texas entered an order enjoining the Department of Labor from implementing the new Regulations on a nationwide basis. (The injunction did not affect DOL’s earlier directives on its scrutiny of potentially misclassified independent contractors.) In this webinar, you will learn about the most recent significant changes in federal wage and hour laws, including independent contractor misclassification issues and joint-employment liability, as well as suggested best practices by our presenters to make sure your work force is in compliance with the applicable wage and hour laws.

    Learning Objectives:

    • An update on the status of the nationwide injunction of the DOL regulations governing exempt classifications and discussions of some analogous state laws and regulations which have filled the gap left by the absence of the federal DOL Regulations.
    • Acquainting the Legal Administrator with the regulator’s most recent interpretations of when a worker will be deemed an employee rather than an independent contractor, and the ramifications for your Law Firm to the extent that workers should be misclassified;
    • A review of the circumstances under which your Law Firm may be found to be a joint employer of workers you never contemplated would be considered your employees, and your potential legal responsibility to and for those workers; and
    • Best practices for avoiding misclassification of workers, and taking affirmative steps to reclassify when warranted to ensure compliance.

    Dean L. Silverberg is a Member of Epstein, Becker and Green, P.C. in the firm's New York labor and employment practice. He co-authored the Employer's Guide to Military Leave Compliance and frequently writes and lectures on a range of employment law topics. He has been a frequent speaker at ALA programs and was a speaker at the 2015 ALA Annual Conference in Nashville, TN. As Head of the firm's China Initiative, he also works closely with Chinese businesses in the U.S. in various industry sectors to ensure compliance with applicable laws and regulatory requirements. Prior to joining the firm, Silverberg was Deputy Counsel to Mayor Edward I. Koch of New York City.

    Jeffrey H. Ruzal is a Member in the Employment, Labor & Workforce Management practice, in the New York office of Epstein Becker Green. He is a member of the firm's Wage and Hour group and leads the firm’s Hospitality service team. Ruzal represents clients in such diverse industries as hospitality, financial services, retail, health care, and technology. Ruzal has written numerous articles on significant wage and hour issues that have been included in, among other publications, Law360, Hospitality Law Magazine, and Luxury Hoteliers Magazine. He has also been interviewed and quoted by NPR News, Law360, SHRM.org, Club Industry, and Private Duty Insider with respect to many national and local wage and hour issues. Ruzal frequently speaks at conferences and webinars on a variety of important wage and hour topics. Prior to joining Epstein Becker Green, Ruzal served as a trial attorney at the U.S. Department of Labor, Office of the Solicitor, in New York, New York.

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    • Apr 19

    Reimagining Your Approach to Performance Reviews

    Everybody hates them and the yearly chore instills fear and loathing into the hearts of employees and managers alike. But is there a better way to carry out performance reviews? The speaker will outline how to completely reimagine each element of your review process so it is more relevant for a contemporary workplace and more valuable and less daunting for both employees and managers.


    • Analyze how to reimagine traditional approaches to performance reviews for the contemporary workplace.
    • Discover five key areas of the performance appraisal to focus on for redesign.
    • Demonstrate how today’s technology can go beyond automating a bad process to enabling a more dynamic process.

    Edie Goldberg, PhD, is the Principal of E.L. Goldberg & Associates in Menlo Park, California. She has specialized in talent management for more than 25 years. Her practice is focused on designing HR processes to attract, engage, develop and retain employees. Goldberg has published and presented at numerous conferences on performance management, building management capability, career management, competency modeling and succession planning. 

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    • Apr 6

    Building Revenue: Unleashing the Power of Women to Develop Business

    Given increased competition and shrinking demand for services, only the firms that adopt new approaches to originating business will thrive. One promising yet rarely used strategy is to proactively support women to generate new business. Currently, female partners are credited with originations at only 50 percent of the numbers men report. Furthermore, only 16 percent of firms have two or more women on the top 10 rainmaker list. This webinar, grounded in the latest research, will help identify the strengths women bring as rainmakers, as well as the challenges they may face. With a focus on not only what to do but on how to do it, leaders will leave with actionable next steps (and a white paper documenting these) they can take to unleash the latent business generation power women can deliver.


    • Identify the reasons the origination gap exists.
    • Define the benefits the firm will enjoy when the gap is closed.
    • Review a menu of prescriptive recommendations offered.
    • Discuss appropriate metrics to track accountability.
    • Apply change management principles to engage stakeholders and stage successful implementation.

    Carol Frohlinger, JD, is the President of Negotiating Women, Inc., an advisory firm committed to helping organizations to advance talented women into leadership positions and coauthor of Her Place at the Table: A Woman’s Guide to Negotiating Five Key Challenges to Leadership Success. Her current research is focused on the systemic issues that women in law firms must negotiate to succeed, particularly those related to business development. 

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    • Mar 21

    Survival and Best Practices for a Personal Injury Plantiff Firm

    Many personal injury plaintiff law firms are struggling and facing challenging times. Over the last few years, many firms have had to deal with the impact of tort reform, increased competition from other law firms doing extensive advertising, and weathering the last recession. As a result, personal injury plaintiff firms must reexamine their strategic options and refocus their firms.


    • Discuss general survival strategies.
    • Explain contingency fee profitability.
    • Review how to manage the pipeline and key metrics.
    • Identify ways to diversify your practice.

    John W. Olmstead, MBA, PhD, is a Certified Management Consultant, author and President of Olmstead & Associates, Legal Management Consultants based in St. Louis. John has more than 47 years of experience working with law and other professional service firms. His assignments have ranged from marketing and strategic planning to other legal management engagements, including organizational change, firm governance, succession and exit planning, implementation of technology, financial management, staff development, partner compensation, and practice management.

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    • Mar 15

    Communicating with Impact – Women in the Workplace

    This program will address the challenges of communicating in a high-paced environments, and be a refresher for those beginning to leverage relationships across the firm. You will learn how to use your influence in situations ranging from verbal and written communications and understand how you can harness your own integrity, while developing your personal and professional relationships.


    • Discuss in-person vs. email vs. telephone tips
    • Examine preparation and overall delivery/presence
    • Evaluate awareness and authenticity
    • Review the power of credibility, including reputation and internal knowledge.

    Leah Lee has more than 9 years of experience in the professional development field and has worked for global law firms throughout her career, including Sidley Austin to now Winston & Strawn. From managing performance review processes to formal private coaching and legal training for many years, Lee has a passion for developing professionals to be the best they can be in their careers. She’s currently completing a master’s degree in Organizational Leadership/Human Resource Management at Villanova University.

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    • Mar 2

    The Power of Acknowledgement: Employee Appreciation that Inspires and Empowers

    This will be a workshop style webinar where we look at the importance of employee appreciation and positive feedback, how to do it most powerfully and authentically — without feeling or sounding fake.


    • Recognize the importance of employee appreciation and how to be 10 times more powerful at it with no extra budget. 
    • Discuss how to acknowledge people for who they are, not what they do. 
    • Employ practical exercise to experience the power of acknowledgement.

    Rodney Mueller is an Executive Coach, Speaker and Workshop Facilitator. He has been coaching individuals and training groups to create a more fulfilling life and career since 2007. He is the former President of the St. Louis chapter of the International Coach Federation. His coaching practice is influenced by his role as a senior noncommissioned officer in the Army Reserves and his work as founder of the Absent Father Project.

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    • Feb 15

    Employee Morale and Engagement: Unlocking Your Firm’s Full Potential by Focusing on Strengths

    Creating a positive work environment is not difficult, but it does require effort and intentional planning. Understanding the unique abilities of your employees is the first step in this process. The results of the Clifton StrengthsFinder® assessment — a feedback tool used by more than 14 million individuals — helps people clearly recognize what they do best. Once managers and employees understand the talents of their team, the hidden potential of the team can be uncovered and ignited. Learn how your firm can build morale and engagement using this proven process of strengths feedback and coaching. 


    • Recognize the power of focusing on employees’ strengths, not their deficiencies. 
    • Demonstrate the important financial outcomes related to having engaged employees. 
    • Summarize how focusing on strengths is directly connected to increasing engagement.
    • Discuss how to create a culture that supports a strengths-based, engaged workplace. 

    Sarah Robinson is an organizational development expert, Gallup Certified Strengths Coach and the best-selling author of Unstuck At Last: Using Your Strengths to Get What You Want. In 2013, Robinson became the first of seven consultants worldwide to be certified by Gallup as an Individual and Team Coach using the Clifton StrengthsFinder® assessment. Her company, Fresh Concepts, helps individuals and corporate clients fully maximize their potential to achieve their goals.

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    • Feb 14

    Access to Relevant Prior Art

    During this session, we’ll discuss the United States Patent and Trademark Office (USPTO) Access to Relevant Prior Art project, providing an overview of the project, an update on application case studies, an update on internal and external stakeholder feedback to date, and next steps for the project.


    • Review the USPTO Access to Relevant Prior Art project.
    • Discuss the expected value to internal and external stakeholders and have the opportunity to provide input and feedback to the project team. 
    • Summarize the progress to date on the project and discuss the next steps.

    Jessica Patterson is a Program Manager in the Office of International Patent Cooperation, overseeing the implementation of key initiatives in support of the organization. In addition, Patterson is the Manager of the Global Dossier program, a complex, strategic initiative modernizing the international patent system. She also served as President of the USPTO’s Asian Pacific American Network, a voluntary employee organization comprised of more than 800 members.

    Michael Neas is the Deputy Director of the International Patent Legal Administration at the USPTO. Neas’ staff provides training on the filing and prosecution of the Patent Cooperation Treaty (PCT) and U.S. national stage applications to inventors, applicants, patent practitioners and paralegals. His staff also provides training on the PCT to patent examiners and paralegals at the USPTO and provides direct assistance on PCT and U.S. national stage applications via the PCT Help Desk. Neas’ duties also include resolving legal issues involving the PCT.

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    • Feb 7

    New Strategies in Reducing External Spend

    Most corporate law departments use fewer than 10 firms to do 85 percent of the work. And most have secured what they are told are the maximum discounts for hourly work. There remain six strategies to further reduce legal spend, strategies that are effective when the sequence and combination is right. Reducing the number of hours is a part of each strategy along with a reliable multi-year forecast of the demand (complexity, specialization, hours) for legal services,  mandatory RFPs to cover the demand with no carve-outs, multi-year commitments to select firms for large parcels of work, hybrid fees (base plus variable not tied to hours) to the total exclusion of hourly fees, significant fees for innovation that makes a measurable difference to efficiency and results and supply chain management of local counsel by primary law firms, including tighter intake and allocation protocols.

    Learning Objectives:

    • Corporate law managers will learn about the importance of effective specifications for legal work
    • Moving to fee arrangements that change behaviors and resource allocation in law firms,
    • Transferring administrative work regarding external counsel from the company to primary law firms.

    Richard Stock, B.A., M.A, FCIS, CMC, has consulted to more than 250 law departments over the years, covering every major industry sector. Many clients are public companies, while others are country counsel with international companies or are privately held. He has written more than 350 columns, articles and books and is an experienced conference presenter to corporate counsel in Europe, Canada, the US, the Middle East and Australia. His approach to managing workloads and workflows for law departments, and his innovation with data analytics and performance-based fee arrangements was instrumental in securing an ACC Value Champs award for HIROC-BLG in 2013.

    Richard has been an Associate member of the ABA and the CBA for 20 years. He is a Certified Management Consultant, a Fellow of the Institute of Chartered Secretaries and Administrators, and a regular member of the Association of Legal Administrators and of the Buying Legal Council.

    CLM App Management Category-Functional Specialist: Legal Industry / Business Management

    CLM Recertification Credit: Yes

    MCLE: Law Practice Management

    MCLE/Other States: Credit may be available in other states but cannot be guaranteed. In all states, accreditation is dependent on individual state guidelines and filing regulations.

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    • Feb 2

    Speak Like a Leader: Communicating with Confidence and Clarity

    In this webinar, we will discover what it means to speak like a leader, get confidence whenever you need it and discover how to craft clear, powerful messages.


    • Outline what it means to be confident and learn how to get confidence, even when you don’t feel it.
    • Recognize the power of intention and how it relates to communication. 
    • Identify practical exercise to help you articulate a clear and concise message when you're stressed or scared.

    Rodney Mueller is an Executive Coach, Speaker and Workshop Facilitator. He has been coaching individuals and training groups to create a more fulfilling life and career since 2007. He is the former President of the St. Louis chapter of the International Coach Federation. His coaching practice is influenced by his role as a senior noncommissioned officer in the Army Reserves and his work as founder of the Absent Father Project.

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    • Jan 24

    What Every General Counsel Needs to Know About Privacy and Security

    Privacy and cybersecurity have become priority legal compliance risk areas for companies in recent years, underscored by the proliferation of high-profile security breaches.  This presentation will provide an overview of key trends in privacy and security law for 2017 that every general counsel and in-house lawyer should be acquainted with.


    • Explain data security compliance programs.
    • Discuss security breach response and planning and mobile app privacy.
    • Analyze FTC guidance and online privacy policies.
    • Review economic espionage, new cyber threats and enforcement.
    • Identify the role of the board of directors in managing cybersecurity risk.

    Reece Hirsch is a partner in the San Francisco office of Morgan Lewis and co-head of the firm’s privacy and cybersecurity practice. He advises clients on a wide range of privacy and security matters, including development of privacy compliance programs, security breach response and planning, online privacy policies, and mobile app privacy.

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    • Jan 18

    Do You Know How Much Your 401(k) Costs?

    Few people know how much they pay each year in 401(k) fees. Why? Because all of the expenses are paid directly out of the plan, by the participants. But guess what? The people who have the most money in the plan are paying the most, and yet they get the same service as the ones with the least amount of money in the plan. But, the recent Supreme Court Decision of Tibble vs. Edison is a game changer — if you can’t tell each of the partners exactly how much they are paying in 401(k) fees, this webinar is for you.


    • Analyze the fees for and how much they cost 401(k) participants.
    • Discuss the three factors in place that over the course of the next decade will dramatically reduce the fees participants pay.
    • Breakdown how much money can a participant save by reducing their fees.
    • Discover what happens when a plan sponsor fails to comply with Tibble vs. Edison.

    Professor George Morgan serves as Adjunct Professor of Finance at the University of Nebraska, Omaha, where he teaches in the investment sciences program. He also serves on the faculty of the University’s Executive MBA program. He has held faculty appointments at Purdue University and Ball State University. In 1979, he entered the financial services industry in Omaha where he served as Vice President at Smith Hayes Financial Advisors. In 2000 he published Making Millions, the story of the Omaha Financial Community.


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    • Jan 17

    Hiring Superstars: How to Strategically Select Top Performers

    We all want to hire passionate, top-performing employees to help carry out and reinforce our vision, mission and core values, yet we’re often disappointed after they’ve come on board. We’re puzzled because their resumes looked great, their skills matched perfectly, they worked for terrific companies, wowed us in the interview, and yet they still failed. What are we doing wrong? Join this session to hear some surprising answers. Based on the latest hiring research, you’ll learn the “secret sauce” for determining if a candidate is likely to be a top performer who is aligned with your organizational and talent management strategies, saving you and your firm time, money and aggravation.


    • Determine the single biggest reason why new hires fail 
    • Examine how traditional behaviorally-based interview questions can pave the way for candidates to snow you big time with well-rehearsed, perfect answers
    • Identify critical five questions to ask in every interview every time
    • Discuss how to unearth the characteristics of top performers who represent your core values 

    Dr. N. Elizabeth Fried, a board certified coach, author and consultant, has been president of NE Fried and Associates, Inc. since 1983. A vibrant and informative speaker, she was ranked by CoachingGurus.net in 2012 for 3 years running as one of top 15 most influential coaches in the world. Fried received her Ph.D. from The Ohio State University and is currently on the board of the San Diego Professional Coaches Alliance, having served a 2-year term as president.

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    • Jan 5

    Writing for the Too-Busy, Too-Distracted Reader

    This program provides tips and examples for more effective written communication. Plainly and briefly describe want done. Not one person should have to read something more than once in order to determine the intent of your communication. Start with a subject line that grabs the readers attention.


    • Discover how to get the reader’s attention with the subject line and salutation.
    • Formulate the most important information in the first paragraph.
    • Examine ways to structure your writing to account for skimming.
    • Identify how to make your sentences more readable, while also streamlining your writing

    Susan Wagner has practiced law for more than 30 years, focusing on business litigation and appeals. As Baker Donelson’s Director of Professional Development, she is responsible for attorney training, mentoring and evaluations, and she personally conducts the firm’s writing workshops and coaching programs. She has also taught litigation drafting as an adjunct professor at the University of Alabama School of Law.

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    • Dec 21

    Outsourcing: Choosing the Right Company

    Workforces are constantly changing. Law firms of all sizes are increasingly choosing to work with outsourcing partners to improve efficiency, cost effectiveness and quality of their client experience. Join this webinar to discuss how to select the best outsourcing services for your firm.


    • Identify the benefits firms are seeing by partnering with an outsourced provider
    • Determine ways to enhance your clients’ perception of your firm’s brand and reputation
    • Analyze how to best navigate your firm’s options in choosing the right company to become an outsourcing partner
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    • Dec 1

    Cyber Liability Insurance –What You Need to Know

    Every day the news has another story about a cyber-business breach. Law firms are often described as the weakest link in the business chain and have been warned by the FBI that law firms are now officially on the target list for international and domestic hackers. Join this webinar to hear how the latest cyber liability insurance policies can protect your firm.


    • Identify how you can analyze your firms risk profile and determine the practice areas most risky and require your immediate attention
    • Examine how firms have been attacked and hear best practices that you can implement in your firm
    • Determine the key coverage minimums that you must include in your policies and what’s critical and what’s a waste of money
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    • Nov 16

    HR Checklists: Essential in Riding the Firm and Employee Life Cycles

    HR checklists are essential in managing a company’s life cycle: from start-up, growth, maturity and decline to ensuring that a new attorney or employee will be welcomed on their first day of employment as if we knew they were coming weeks ago. HR Checklists are vital tools for the administrator and HR professionals in preparing tasks for organizational change and ensuring a positive experience for the newly hired employee, through the employee and firm life cycles.

    Join this webinar to ensure no detail is missing in creating a positive experience for the newly hired individual and keeping the individual engaged throughout his/her professional growth and success as a contributing employee.


    • Determine a checklist for the interviewing and selection process
    • Identify a checklist of the orientation and onboarding
    • Examine checklists for leaves of absence, year-end, and end of employment
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    • Nov 3

    Communication Strategies for Building Trust in the Workplace

    Trust is essential across all levels in organizations, yet it can be extremely difficult to obtain. Most managers and employees agree that trust enhances team synergy and reduces overall on-the-job stress. However, one of the main reasons that employees feel dissatisfied in their jobs is lack of trust in the relationships with their managers and colleagues. Building trusting relationships requires practice and effort. Join this webinar to focus on the key areas of building and breaking trust in the workplace, as well as various strategies that managers can implement to create and maintain productive employee relationships and team satisfaction.


    • Determine the elements of trusting relationships
    • Define key factors that break trust at all levels in the organization
    • Practice strategies that can help promote team synergy and foster productive relationships
    • Explore tactics that can create trust early in new employee relationships
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    • Oct 19

    Tomorrow’s Information Governance – Understanding the Lifecycle of Information

    Establishing an effective information governance program can be a complex undertaking. Organizations habitually over-retain information, especially unstructured electronic information, many relying on individual employees to decide what should be kept and for how long and what should be disposed of. On the opposite end of the spectrum, a minority of organizations have tried centralized enterprise content management systems and have found them to be difficult to use. The result is huge amounts of data end up on employee workstations, on removable media, in cloud accounts or on rogue SharePoint sites and are used as “data dumps” with or no records management or IT supervision. Join this webinar to discuss a better way to use and manage information and lower the cost of storage as well as decrease the risk associated with eDiscovery.


    • Identify how having a law firm information governance strategy is necessary to growing information management challenges within the legal industry
    • Examine how by understanding an organization’s data lifecycle will improve information governance, regulatory compliance and eDiscovery response
    • Analyze how to manage the costs and risk associated with information governance
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    • Oct 6

    Accounts Receivable: Can I Write You a Check?

    Your firm may focus on getting a client in the door and maximizing billable hours, but what do you do when the client doesn’t pay? Law firms are home to unique revenue generating challenges. Do your clients perceive value for their legal services? Should your firm consider alternative fee arrangements? What about collection suits for payment? Learn what practices work best in the collection process – from client intake to billing. Explore what changes you can make to reduce bad debt, improve collections and build better client relationships.


    • Assess current strengths and weaknesses in client intake procedures
    • Discuss the pros and cons of initiating collection suits for payment
    • Describe loss prevention procedures for managing accounts receivable
    • Evaluate alternative billing and fee arrangements
    • Determine collection processes that increase and affirm positive relationships


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    • Sep 21

    Punctuation Matters

    Bad punctuation diminishes your credibility and prevents the smooth flow of ideas. Even worse, your message can be misinterpreted or unintelligible. Proper punctuation, however, effectively guides readers through your message, never getting in the way, while leading them to your conclusion. This isn’t your grandfather’s boring punctuation lecture. It’s an engaging tour through the effective use of punctuation and the stylistic conventions for using punctuation to advance your argument.


    • Determine what is proper punctuation
    • Analyze how using proper punctuation can increase the effectiveness of your writing
    • Identify how to say what you mean, and mean what you say, using proper punctuation to get your meaning across
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    • Sep 6

    USPTO New Patent Center Tool

    The United States Patent and Trademark Office (USPTO) is working on an exciting new project to improve the electronic patent application: eMod, the eCommerce Modernization project, which features a unified interface with all of the capabilities from today's tools in a single place, and so much more. Patent Center will replace the Electronic Filing System - Web (EFS-Web) and the Patent Application Information Retrieval (PAIR) system. Join us to learn more about the Patent Center, which will be released in 2017. We will share some wireframes of the new Patent Center tool, share what users can expect in 2017, and gather your feedback. 


    • Examine current patent application filing and viewing process
    • Explain the new Patent Center tool, which will replace EFS-Web and PAIR
    • View screens and mock-ups of the new Patent Center tool, and provide feedback
    • Discuss how the upcoming changes will affect the patent application filing and viewing process in the future
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    • Sep 1

    Developing Leaders in Your Law Firm

    Most firms have long since realized they need effective leadership not only at the top of the firm but also spread throughout it, leading practice groups, offices, client or industry groups, and important committees. But many lawyers are reluctant leaders, and even those who are willing to lead sometimes lack the right skills. Join this webinar to hear how you can help your firm develop the leaders they will need to remain successful in a challenging environment. We’ll review the most effective means of developing these skills, which include not only traditional forms of training opportunities but also “learning-by-doing” approaches and senior-level coaching and sponsorship. Gain the practical advice you need to implement these methods and design effective leadership development programs in your firm.

      Identify how leadership qualities for lawyers may differ from leadership qualities for senior officersDetermine what aspects of leadership can be taught, and how to teach themDevelop a pipeline of potential leaders and manage succession successfullyAlign organizational structure, incentives and feedback with the firm’s goals for developing leaders
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    • Aug 17

    Client Intelligence Is the New Competitive Intelligence

    Production date: 08/17/16

    In a hyper-competitive marketplace understanding the unique drivers that cause clients to become deeply loyal is what defines the most successful client relationships. Yet lawyers and law firms continue to struggle with their clients’ increased expectations of "business savvy" from their counsel.’ And while legal markets and the buyers of legal services are evolving, so too is the practice of law firm Client Intelligence (CI). This webinar will look at the evolution of legal CI over the past decade, and provide some insights into the current trends for law firm competitive intelligence.


    • Determine what drives client demand
    • Use competitive intelligence to differentiate your firm
    • Examine how to use client feedback in more robust ways
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    • Aug 4

    Creating High-Performance Practice Groups

    Production date: 08/04/16

    Your firm appointed partners to positions as practice leaders, whom everyone thought would do the job (and who promised that they would try). They were provided with some basic training; and your management team endeavored to meet with them all, periodically, to provide a bit of a pep talk. But in spite of all of your efforts, only a few of your groups that are performing as you had hoped. What to do? Join this webinar to examine the key structural impediments that your leadership team need to address to ensure that your groups function effectively and can succeed.


    • Identify the single most important structural hurdle that you need to address with each and every practice group leader
    • Determine what needs to be included in any effective practice leader’s job description
    • Examine why you need to set some clear non-negotiable expectations of what you expect from your practice groups
    • Explain the need to meet with all of your practice group leaders at least quarterly
    • Discuss why your agenda should not simply be a ‘data dump’ on firm results for the past quarter
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    • Jul 20

    Creating Proactive Leadership

    Law firm leadership requires many different skills, and most importantly, continual growth. Join this webinar to discuss the contrast in proactive and reactive leadership, the places where each belong, and how to develop your own proactive leadership style.


    • Determine the contrast of proactive and reactive leadership
    • Evaluate your current mindset
    • Examine alternative styles in your leadership challenges
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    • Jul 19

    Budgeting Between Settlements: Avoiding the Cash Crunch

    For Personal Injury/Plaintiff firms, managing cash flow is of paramount importance. Proper budgeting, financing, and banking can keep the practice running smoothly in both the generous times as well as the lean times. What financial tips and tools can you use in order to even out your cash flow? Join this webinar to get practical advice on how to manage the finances of a personal injury/plaintiff practice and avoid the cash crunch.


    • Determine budgeting techniques to effectively manage cash flow
    • Identify tools and techniques that are available to assist and guide in the area of financial management
    • Compare options for financing a practice as an integral part of practice management
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    • Jul 7

    Kick Up Your Internal Training: How Adults Learn

    Adults are characterized by maturity, self-confidence and autonomy and they generally are more practical, while at the same time less open-minded and receptive to change. All these traits affect their motivation, as well as their ability to learn. Join this webinar to learn ways to improve your staff’s training so they walk away saying, "Wow I really learned a lot and enjoyed it, too".


    • Examine adult learning assumptions
    • Identify challenges for the adult learner
    • Determine the different modes in which people learn
    • Discuss the value of proper program evaluation
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    • Jun 21

    Working Through the Bureaucratic Red Tape of Decision-Making

    Production date: 06/21/16

    The structure of government organizations and large firms can create an abundance of red tape that slows down decision-making, discourages creativity and stifles innovation. Organizations with hierarchical structures are often bound by rigid controls making them less able to respond to changing conditions in the legal environment and more apt to frustrate dedicated workers. Join this session to receive strategies and action steps to boost your power and keep things moving.


    • Identify 10 strategies to cut through bureaucracy and get into action now
    • Determine how to get decisions made up and down the ladder
    • Examine how to stop being slowed down by procrastinators or a stalled agenda
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    • Jun 2

    Cloud Computing 2.0: The Next Wave of Technology for Law Firms

    By now we all know that cloud computing is here to stay, and law firms are beginning to put more than just email or back ups in the cloud; they are moving their entire networks. Join this webinar to discuss the shift in the legal industry of placing total networks (firm data, applications, storage, email, etc.) in the cloud in comparison to the traditional onsite server and desktop computing model to which we have all been accustomed.


    • Discuss how to budget for the cloud and the financial considerations
    • Identify the pros and cons of moving to the cloud and the additional equipment needed
    • Prepare a checklist of what to look for in a cloud provider, platform and datacenter
    • Determine the scope of work and pathway to the cloud
    • Review cloud contracts
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    • May 18

    ALA Webinar - Part 2: Mapping – Expanding on the Essentials of a Powerful Process Improvement Tool

    Increasingly, attorneys and legal administrators are turning to Lean and other proven business improvement methodologies to better manage workflow and deliver greater value to both internal and external clients. You can develop more productive, efficient, and effective practices without having to spend more hours at the office. Join us in Part 2 of Mapping to map the process and use it to identify improvement opportunities.


    • Determine when and how to use a process map
    • Explain how you prepare for a mapping project
    • Identify who should participate
    • Describe what benefits you can expect
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    • May 5

    ALA Webinar - Part 1: Mapping – the Essentials of a Powerful Process Improvement Tool

    Are you under growing pressure to do more, faster for your firm? Do you want to lead initiatives that will improve the productivity and efficiency of your business and administrative teams, and increase your firm’s profitability and competitiveness? If yes, you’re not alone. This two-part webinar, you will be introduced to process improvement in the legal industry. Gain tools you can use immediately to improve the business and administrative processes that support a thriving, profitable and competitive law practice.


    • Identify the essential Lean concepts of value and waste
    • Define the DMAIC approach to process improvement
    • Examine the most powerful tool in your process improvement toolkit: mapping — process grids (SIPOC), high level value stream maps and detailed process maps
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    • Apr 20

    Brand Yourself! How to Differentiate Yourself and Stand Out in a Crowd

    Production date: 04/20/16

    Are you being recognized and valued for who you are and what you offer? Positive differentiation is an important strategy in developing a game plan for a successful career and in creating a plan to attract the ideal clients and employees for your firm. Your individual brand captures the essence of what you have to offer and helps you articulate what makes you unique. Join this thought-provoking webinar to hear how to create interest and enthusiasm for what you offer and enhance your image among colleagues, clients and other key relationships.


    • Distinguish yourself in meaningful ways
    • Develop the foundation of your individual brand with the key cornerstones of consistency, clarity, authenticity and passion
    • Develop the key messages for your compelling elevator pitch
    • Clarify your promise and master the delivery of it
    • Create an action plan to implement your individual brand strategy
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    • Apr 12

    USPTO eMod Text Pilot Program

    Production date: 04/12/16

    The United States Patent and Trademark Office (USPTO) is working on eMod, the eCommerce Modernization project, an exciting new project to improve the electronic patent application process by modernizing its filing and viewing systems. During this webinar, we will share additional information about the USPTO eMod Text Pilot Program, which will start in summer 2016. We will discuss the benefits of filing in text, and what that means for the overall patent application filing and management process.


    • Examine current patent application filing and viewing process
    • Identify how to participate in the eMod Text Pilot Program
    • Discuss how the findings from the eMod Text Pilot Program will affect the patent application filing and viewing process in the future
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    • Apr 7

    Managing Partner/Firm Leader Integration

    Production date: 04/07/16

    Strong relationships are central to successful leadership. Communication is nearly 70% of a leaders’ job, so understanding your Managing Partners’ communication style is critical to your success. We will be uncovering the layers of leadership required for success, starting with communication and including motivations and strengths. We will discuss how culture is impacted by the relationships at the top – executive committees, administrative teams and task forces – and take back ideas to improve your relationships, and your leadership.


    • Identify components of strong relationships
    • Discuss communication and conflict management
    • Integrate accountability as a relationship building tool
    • Examine the interrelationship between culture and leadership
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    • Apr 5

    The Generally Accepted Recordkeeping Principles

    Production date: 04/05/16

    It has not always been easy to describe what good recordkeeping looks like. Yet, this question gains in importance as regulators, shareholders, and customers are increasingly concerned about the business practices of organizations. The Generally Accepted Recordkeeping Principles developed by ARMA International members form the basis upon which every effective records program is built and are the yardstick by which any recordkeeping program is measured.This webinar presents an overview of the ARMA International Maturity Model for Information Governance, a tool for appraising and evaluating the maturity of an organization’s recordkeeping programs that will help you manage your firm’s records.


    • Describe the eight Generally Accepted Recordkeeping Principles
    • Identify the role of the Principles maturity model in an organization’s recordkeeping system(s)
    • Use the maturity model to assess the recordkeeping processes in your organization
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    • Mar 16

    Outsmart Your Stressors!

    Production date: 03/16/16

    Your responsibilities require you to be at the top of your game every day. Become more effective and less stressed while impressing colleagues with your ability to remain effective and calm as you successfully surmount even the most challenging situations and pressures. Learn to manage your stress, relieve the pressure it brings, and regain control.


    • Employ self-management skills more effectively by following the three-step process of identify, anticipate and strategize
    • Prepare so that your own defensiveness doesn’t derail your success
    • Use communication techniques that diffuse rather than inflame situations.
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    • Feb 23

    Leveraging the Power of Employee Engagement in Government

    Production date: 02/23/16

    This is not an easy time to be working in the public sector. Heated budget battles and rhetoric about the size, function, scope, and effectiveness of government have generated criticism not just of government but also of the public servants who deliver government services. One proven response to maintaining government effectiveness in this difficult environment is to improve the level of employee engagement. Research has clearly and convincingly shown that improving employee engagement will drive higher levels of organizational performance, reduce turnover and yield other important workforce benefits. This webinar will focus on empirically-proven approaches to improve employee engagement in government jurisdictions and agencies.


    • Identify what employee engagement is and why it matters – particularly in government
    • Determine why measuring engagement is important, how to measure it, and how to act on the results
    • Examine the key drivers of employee engagement and the role of HR in improving employee engagement
    • Evaluate what public sector organizations have done to improve – and sustain – high levels of engagement
    • Analyze how to get started on the road to improved employee engagement
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    • Feb 17

    Expansion Strategies to Grow Your Firm

    Production date: 02/17/16,/p>

    In an increasingly competitive environment, law firm leaders continue to explore strategies that will allow them to increase the depth and breadth of their practices and ensure their stability and legacy. Join this webinar to take a closer look at three expansion strategies -- firm mergers, practice group acquisition and lateral hires – and the homework that must be done in considering each strategy. We will discuss the role of due diligence, preparation of a business model, the role of benefits, and the potential of cultural disruption in expanding and growing your firm.


    • Review structural options as a strategy to expand a firm
    • Examine necessary steps to take for the analysis of each strategy
    • Analyze impact of a successful or non-successful merger/ hire
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    • Feb 4

    Trimming the Fat

    Production date: 02/04/16

    Being able to clearly and succinctly describe your vision or what you want done is one mark of an effective leader. Verbose writers create a confused (at best) or adversarial (at worst) audience through their long-winded writing. No one should have to read a sentence more than once, and this seminar will show you how to shed those words and make your writing concise by trimming the fat from your sentences. The result: lean and muscular ideas.


    • Discuss why brevity is best
    • Identify how to delete radio static, ineffective intensifiers and obvious inferences
    • Describe how to change your negatives to affirmatives
    • Explain how to minimize adverbs, adjectives and prepositional phrases
    • Summarize how to diagnose and fix abstract writing
    • Determine how to avoid redundancies
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    • Feb 2

    Legal Process Improvement: Going Lean Without Getting Heavy

    Production date: 02/02/16

    Legal departments routinely experience increased workload expectations despite already constrained resources stretched too thin. This presents an unsustainable model for legal departments. As a result, in-house lawyers must make trade-offs on client requests, often deprioritizing meeting deadlines and quick turnaround in favor of quality work product. However, failing to meet client requests can detrimentally impact the company by creating "business drag"—a decrease in business value or profitability due to legal work arriving too late to provide any real value. We will present approaches from leading legal departments to improving processes through systematic identification of workflow inefficiencies; prioritization of process improvements that solve true drivers of inefficiency and benefit the company; and low-effort, high-impact elimination of process inefficiencies.


    • Review decision factors in determining what work legal does
    • Examine different approaches to evaluating processes
    • Demonstrate identification and elimination of process inefficiencies
    • Identify and share best practice examples of legal departments applying lean principles
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    • Jan 20

    Implementing Value Pricing in Your Firm

    Production date: 01/20/16

    Understanding how people make buying decisions is a key component to any successful pricing strategy. Join this webinar to get a look at behavioral economics, marketing strategy and customer psychology, and how these principles should be applied to pricing at your firm. Critically examine the conventional wisdom embodied in the old law firm business model, which states the way to success is by leveraging people and hours, or “We sell time.” Learn the concepts of how consumers are influenced and become better equipped to price successfully and increase your firm’s profitability.


    • Identify the First and Second Law of pricing and how they influence your pricing decisions
    • Determine how the anchoring and framing effects influence pricing
    • Examine what and how people buy
    • Explain the importance of price psychology and emotions
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    • Jan 7

    Top Tips for Legal Hold Preservation

    Production date: 01/07/16

    Do your existing practices need to be revamped? Crafting a successful legal hold entails more than hitting "send" on a "don't delete" message. You have to grasp the issues, sources, systems, forms and fragility of electronically-stored information, and it helps to know human nature. Join E-discovery expert, Craig Ball, and learn the essential elements of preservation for litigation and practical tips for scoping, communicating and defending a cost-effective legal hold.


    • Examine the preferred practices in creating a defensible legal hold
    • Determine the U.S. civil procedure and common law requirements of the preservation of ESI
    • Identify the action to take when the duty to preserve attaches
    • Explain how to ensure safe outcomes that flow from less-burdensome and -costly preservation strategies
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