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Technology & Information Systems >> Help Desk Operations

Help Desk Operations

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Wooten, Bob. Introduction to setting up and managing a help desk in an enterprise organization.
http://www.amazon.com/exec/obidos/ASIN/007213237X/qid=1056672131/sr=2-3/ref=sr_2_3/103-9538589-82526
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Georgia, Bonny. Article gives tips on keeping both end users and help desk staff happy.
http://www.nwfusion.com/careers/2000/0424man.html
Membership association for the service and support industry provides certification and training, educational conferences, resources such as articles, white papers and industry reports, newsletters and product information.
http://www.thinkhdi.com/
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