Technology & Information Systems >> Help Desk Operations
Help Desk Operations
Displaying 1 - 3 of 3 | Wooten, Bob. Introduction to setting up and managing a help desk in an enterprise organization. http://www.amazon.com/exec/obidos/ASIN/007213237X/qid=1056672131/sr=2-3/ref=sr_2_3/103-9538589-82526 624 | Georgia, Bonny. Article gives tips on keeping both end users and help desk staff happy. http://www.nwfusion.com/careers/2000/0424man.html | Membership association for the service and support industry – provides certification and training, educational conferences, resources such as articles, white papers and industry reports, newsletters and product information. http://www.thinkhdi.com/ |
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