Legal Management
September/October 2008
Volume 28, Number 5

THIS ISSUE’S THEME: FINANCIAL MANAGEMENT
To read any of the articles featured in this issue of ALA’s journal,
Legal Management, simply click on the hyperlinked headline for a downloadable PDF.
Table of Contents
COVER STORY
Cost Recovery: A Team Effort 
Legal administrators can work with law librarians to target two vital areas for cost recovery in their firms: billable hours for librarians’ research time and firm-wide costs for online legal research services.
BY LYN WARMATH AND MONICE M. KACZOROWSKI
Bringing Home the Bacon: Getting a Firm’s Clients to Pay Their Bills 
Collection of accounts receivables represents a growth opportunity for any law firm despite the worldwide economic slowdown.
BY JOHN T. PODBIELSKI JR.
Dealing with Documents: The Pros and Cons of Outsourcing 
Outsourcing document processing can slash payroll and facilities costs, reduce turnaround times, and boost in-house secretarial careers.
BY RON FRIEDMANN AND RENAY RUTTER
Planning Predictable IT Budgets: Tackling the Technology Budgeting Challenge 
By looking at technology-related costs from a holistic and longer-term perspective, preparing your firm’s annual IT budget will no longer be an anxiety-provoking event.
BY HEINAN LANDA
Building a Rainmaking Culture: Making Critical Changes to Achieve Big Results 
Legal administrators can help guide law firm leaders by discussing their organizations’ values, visions, procedures, and more to strengthen their rainmaking endeavors.
BY LAWRENCE KOHN
CASE STUDY
Financial Acumen and Organizational Success: Improving a Firm’s Financial Reporting and Profitability Analysis 
Aligning firm strategy with financial and business management technology accelerates Bird & Bird’s global expansion.
BY PHILIPPE DERÉ
SPECIAL ADVERTISING SECTION
Allowing Employees to Tailor Retirement to Their Liking 
BY RANDY REED
SENIOR VICE PRESIDENT, RETIREMENT SERVICES, CITY NATIONAL BANK
To the Point
No Rest for the Anxious 
BY JOHN DELAVAN
Up Front
Practical News & Perspectives 
COMPILED BY AMY DVORAK
Think Tank
Shifting Schedules: Considering the Benefits of Four-Day Work Weeks 
COMPILED BY AMY DVORAK
Best Practices
Billable Time: Increased Productivity Through Better Processes 
BY PAUL BURTON
LawBiz Coach
Keys to Client Service: Addressing What Lawyers Don’t Learn in Law School 
BY ED POLL
Big Ideas
On Board with Dashboarding: An Administrator’s Guide to Executive Information Systems 
By IRA D. SMITH
Off the Shelf:
New Products for Law Firms 
COMPILED BY AMY DVORAK
ALA Update
News from Your Association 
Quick Connect
Legal Management Advertiser Information 
Final Thoughts
A Smart Investment 
BY AMY DVORAK
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copyrighted 2008, All Rights Reserved, by the Association of Legal Administrators (ALA). Reuse or
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