| Statement |
Rank in
2007 |
Rank in
2000 |
| Written communication skills (e.g., writing memos, policy manuals, proposals, job descriptions). |
1 |
1 |
| Interpersonal relations skills (e.g., performance counseling, client contacts). |
2 |
2 |
| Oral communication skills (e.g., presentations to staff and lawyers, interactions with clients and vendors). |
3 |
3 |
| Knowledge of general accounting procedures, systems, terms, concepts and policies, including familiarity with general ledger, general journal entries, cost accounting, fixed asset accounting, accounts receivable, and accounts payable |
4 |
4 |
| Knowledge of budgeting, financial reporting, cash flow analysis, and variance analysis |
5 |
5 |
| Knowledge of time management strategies (e g., setting priorities, delegating) |
6 |
6 |
| Knowledge and skill in negotiation and conflict management techniques. |
7 |
21 |
| Knowledge of procedures and tools for recruiting, selecting, and promoting employees. |
8 |
11 |
| Knowledge of performance management systems (e.g., appraisal, disciplinary, and termination procedures). |
9 |
18 |
| Knowledge of leadership styles and techniques. |
10 |
11 |
| Knowledge of U.S. federal employment laws (e.g., Civil Rights Act of 1991, Americans with Disabilities Act). |
11 |
23 |
| Skill in using computer systems (e.g., word processing, accessing informational databases). |
12 |
7 |
| Knowledge of special issues in accounting for law firm operations, including time and billing systems, alternative billing methods, collection procedures, and cost recovery guidelines. |
13 |
19 |
| Knowledge of U.S. federal employee benefit laws (e.g., Consolidated Omnibus Budget Reconciliation Act [COBRA], Fair Labor Standards Act, Family and Medical Leave Act [FMLA], Health Insurance Portability and Accountability Act [HIPAA], ERISA). |
14 |
27 |
| Knowledge of incentives/rewards systems (compensation, employee benefits). |
15 |
10 |
| Knowledge of employee motivational techniques. |
16 |
17 |
| Knowledge of records management and retention requirements (including paper and electronic documents). |
17 |
30 |
| Knowledge of stress management techniques. |
18 |
15 |
| Knowledge of methods of financial analysis, including reading and interpreting financial statements, calculating and interpreting various financial ratios, and analyzing comparative financial information across fiscal years. |
19 |
16 |
| Knowledge of the features and capabilities of computer and network hardware and software systems, including general purpose packages (e.g., spreadsheets, database programs, and word processing applications). |
20 |
9 |
| Knowledge of planning techniques (e.g., strategic, disaster, and business planning). |
21 |
24 |
| Knowledge of team development and management principles (e.g., self-directed teams, team building). |
22 |
20 |
| Knowledge of the features and capabilities of the Internet, web-based technology, and hardware and software systems, including security and confidentiality. |
23 |
12 |
| Knowledge of professional liability issues. |
24 |
36 |
| Knowledge of trust accounting procedures and regulations. |
25 |
37 |
| Knowledge and expertise in personnel training and development systems/methods. |
26 |
25 |
| Knowledge of electronic privacy issues. |
27 |
n/a |
| Knowledge of changes/trends in the legal industry. |
28 |
14 |
| Knowledge of financial controls (e.g., division of responsibilities). |
29 |
26 |
| Knowledge of the American Bar Association Model Rules of Professional Ethics as it pertains to law firm management (e.g., conflict of interest, advertising, client file management). |
30 |
44 |
| Knowledge of organizational development techniques (e.g., change management). |
31 |
22 |
| Knowledge of the features and capabilities of automated financial management systems. |
32 |
35 |
| Knowledge of computer-based tools for financial analysis and management. |
33 |
38 |
| Knowledge of facilities management procedures and techniques. |
34 |
32 |
| Knowledge of work place health issues (e.g., ergonomic work stations, EAPs). |
35 |
n/a |
| Knowledge of banking/investment policies and procedures and types of accounts. |
36 |
42 |
| Knowledge of U.S. federal payroll and employee benefit procedures, and tax and reporting requirements (e.g., Internal Revenue Service Code). |
37 |
34 |
| Knowledge of lease/contract agreements. |
38 |
33 |
| Knowledge of project management. |
39 |
31 |
| Knowledge of work product quality control procedures and techniques. |
40 |
39 |
| Knowledge of the features and capabilities of document assembly and management systems. |
41 |
40 |
| Knowledge of space assessment, design, and development strategies. |
42 |
29 |
| Knowledge of financing methods and investments (e.g., lease vs. buy). |
43 |
45 |
| Knowledge of laws and regulations regarding business insurance coverages. |
44 |
47 |
| Knowledge of the features and capabilities of practice support systems (e.g., LEXIS/NEXIS, QUICKLAW, research, document management, litigation support, case management). |
45 |
43 |
| Knowledge of legal organization structures and the laws and regulations regarding accounting procedures for each structure, including tax reporting requirements. |
46 |
46 |
| Knowledge of procurement and contract management procedures (e.g., developing requests for proposals, evaluating proposals, overseeing contractor performance). |
47 |
48 |
| Knowledge of workforce demographics and trends. |
48 |
38 |
| Knowledge of marketing techniques, including market analysis and marketing tools. |
49 |
49 |
| Knowledge of client service strategies (e.g., cross selling, value pricing, service/product packaging, business process re-engineering). |
50 |
52 |
| Knowledge of survey research (e.g., survey design, confidentiality issues) as it applies to employee, client, and market survey efforts. |
51 |
50 |
| Knowledge of the process of law firm mergers and acquisitions. |
52 |
n/a |
| Knowledge of applicable non-U.S. payroll and employee benefit procedures, and tax and reporting requirements (e.g., Canadian Customs and Revenue Agency regulations). |
53 |
n/a |
| Knowledge of non-U.S. employment laws. |
54 |
53 |
| Knowledge of non-U.S. based law-related codes of professional conduct. |
55 |
54 |
| Knowledge of non-U.S. employee benefit laws (e.g., Canada/Quebec Pension Plan). |
56 |
55 |